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IT職員のあなたは毎月毎月のあまり少ない給料を持っていますが、暇の時間でひたすら楽しむんでいいですか。Microsoft MB-240試験認定書はIT職員野給料増加と仕事の昇進にとって、大切なものです。それで、我々社の無料のMicrosoft MB-240デモを参考して、あなたに相応しい問題集を入手します。暇の時間を利用して勉強します。努力すれば報われますなので、Microsoft MB-240資格認定を取得して自分の生活状況を改善できます。
| Section | Weight | Objectives |
|---|---|---|
| Configure Field Service (20-25%) | 20-25% | - Set up and configure customer assets - Configure pricing, billing, and cost entities - Set up and configure resource characteristics and skills - Configure work order types and incident types - Configure scheduling configurations and booking setup - Implement security roles and field service settings - Configure Field Service organizations and structures |
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure Field Service Mobile app settings - Handle offline capabilities and synchronization - Configure resource and technician mobile experiences - Manage mobile forms and workflows |
| Manage Inventory and Procurement (15-20%) | 15-20% | - Manage inventory levels and stock locations - Process purchase orders and returns - Configure product inventory and item associations - Handle inventory adjustments and transfers - Configure warehouse and inventory settings |
| Scheduling and Dispatch (20-25%) | 20-25% | - Optimize schedules using resource scheduling optimization - Schedule work orders using various methods - Configure schedule board and board features - Handle scheduling conflicts and rescheduling - Configure map view and route optimization - Manage scheduling options and requirements |
| Manage Work Orders (20-25%) | 20-25% | - Configure work order lifecycle and statuses - Manage work order reporting and analytics - Handle work order incidents and resolutions - Process work order inspections and recommendations - Manage work order products, services, and notes - Create and manage work orders |
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Process IoT alerts and work order creation - Implement connected field service scenarios - Configure IoT integrations and alerts - Manage asset IoT connections and monitoring |
Jpshikenは生徒を常に惹きつけ、Microsoft熱心な顧客からの世界的なフィードバックの進歩に情熱を移します。MB-240試験で彼らが夢をかなえるためにこの分野でナンバーワンであることを証明します。 MB-240試験問題の質の高さを保証しているため、MB-240練習教材はより優れた教育効果をもたらします。 また、学習の後方情報の蓄積が生徒に大きな負担を感じさせる代わりに、最新のMB-240試験ガイドは、あらゆる種類の生徒の有効性または正確性のニーズを満たすことができます。
質問 # 76
Case Study 1 - Litware, Inc
Overview. Company structure
Litware, Inc. is a multi-national home improvement retail company with stores around the world.
Litware, Inc. also offers various installation and repair services using a combination of employees and subcontractors.
Litware, Inc. has stores located throughout the United States and Canada. The company has three main types of stores:
1. DIY Stores are retail and contractor stores with supply items for DIY projects.
- Offer electrical, lightning and other home improvement items.
- Only offer delivery and installation services for major appliances.
2. Pro Stores offer design ideas for major home renovations.
- Staffed with design experts for every major category, expert installation services, service technicians, and site coordinators.
3. Home Improvement Stores offer the convenience of purchasing items available in the DIY stores, but also include the expert design, installation and repair services offered in the Pro Stores.
Overview. Staff
Each type of store has a different combination of designers, service technicians and installers.
DIY Stores
- Installers
- Work 8am-6pm Monday to Friday.
- Saturdays and Sundays are generally off days.
- Delivery
- Pick up at the local warehouse for each store.
- Delivery personnel have a rotating work schedule. Monday to Friday every other week.
Wednesday to Sunday every other week.
Pro Stores
- Designers
- Work various hours and days of the week.
- Assigned to a department based on skills and expertise.
- Installers
- Work 8am-6pm Monday to Friday.
- Assigned to a geographic region.
- Repair Technicians
- Normal work hours 8am-6pm Monday to Friday.
- Nights and weekends for emergencies only, based on availability.
- These are all subcontractors.
Home Improvement Stores
- Designers
- Assigned to a department based on skills and expertise.
- Delivery
- Pick up at the local warehouse for each store.
- Delivery personnel have a rotating work schedule. Monday to Friday every other week.
Wednesday to Sunday every other week.
- Installers
- Work 8am-6pm Monday to Friday.
- Assigned to multiple stores in a geographic region.
- Repair Technicians
- Normal work hours 8am-6pm Monday to Friday.
- Nights and weekends for emergencies only, based on availability.
- These are all subcontractors.
- Dispatchers
- Assigned to all territories in the region.
- Assign repair and installation work to technicians based on skill.
All internal delivery, repair and installation employees will utilize the Field Service mobile app.
Litware, Inc. employees will have full-service licenses, while subcontractors will not.
Overview. Regions
Dispatchers can see all work request data for their region, including resources.
The United States regions are:
Canadian regions are broken down by province where Litware, Inc. either has stores or provides services:
Existing Environment. Data management structure
Litware, Inc, store employees can see data within their region. This is to provide better support of customers and stores within the regions.
The current data access structure appears as follows:
Existing Environment. Field Service difficulties
Typical job assignment is as follows:
- Appliance Delivery & Hookup: 2 resources - subcontracted out
- Landscaping: minimum 2 resources. 1 expert
- Carpeting: 2-3 resources
- Tile Flooring: 2 resources
- Kitchen Cabinets: 3 resources
- Hardwood Flooring: 2 resources
- Repairs: 1-2 resources
A spreadsheet tracks the skills and certifications earned by each internal employee. They are:
The Skill Proficiency Model used at Litware, Inc. is as follows:
1- Novice
2 - Inexperienced
3 - Moderate Experience
4 - Experienced
5 - Expert/Certified
For each type of job, there must be at least one certified or highly experienced resource on the job. Their current system does not have a way to share technical documents and instructions with the technicians and have them review it while onsite.
All work is printed out and the provided to the resources. Contractors are currently emailed the job details to which they need to confirm availability. Contractors sometimes decline work. In some of these cases, the Litware, Inc. dispatch team does not react quickly to this information and the customer's work or delivery is delayed.
Existing Environment. Customer base
Currently all customers and their data are held in Dynamics 365 Finance and Operations (D365 F&O).
- Most store employees do not have access to this data as it is currently being implemented for backend features, such as inventory and invoicing.
- Designers and those scheduling can pull up a customer and their pending orders and installations, but they cannot see the payment details and terms.
85% of Litware's customers are households.
15% are construction-based companies that either purchase or hire Litware, Inc. for specific jobs.
- Most of these companies receive a 5-10% discount on supplies and 10% discount on labor.
- Some are Non-Profit Organizations (NPOs) and they receive a flat 15% discount.
Requirements. Planned changes
Litware, Inc. plans to implement Dynamics 365 Field Service. The requirements gathered during analysis are:
Work Orders and Scheduling
- Scheduling based on resource skill, and number of required resources based on job type and duration.
- Preventative Maintenance emergency calls take priority over other types of jobs.
- Schedule resources based on location, maximizing total work hours and then minimizing drive time.
- All HVAC down jobs require a resource to be onsite at the customer location within 2 hours, per contract terms.
- Some high-end HVAC systems can tell the company when the system is experiencing issues.
Alert dispatchers when this occurs if this feature is enabled and purchased.
- Set contractually obligated times for HVAC down jobs.
- Set reminders or see critical details to act on for a job.
- Ability to quickly book a job.
- Easily see when a resource is on Paid Time Off on the schedule board.
Service Contracts
- Set up and create a Preventative Maintenance (PM) type of contracts.
- PM contracts are only for HVAC systems. Semi-annual maintenance jobs should be created 30- days before they are to be scheduled.
- Preventative Maintenance
- Semi-annual inspections
- Discount on any required parts and additional labor.
- Include 24-hour emergency service calls at no-charge.
Extended Warranties
- Ability to setup and create an Extended Warranty type of contracts.
- Start when Manufacturer warranty ends.
- Can be purchased for 1, 2 or 3 years and include all parts and labor.
Products and Services
- Integration between D365 F&O and D365 Field Service.
- Implement a parts return process for any unused or defective part during an installation job.
- Multiple price lists will be used, based on region and customer type (retail, NPO, construction).
Resources
- Implement company holidays for US and Canada.
- Implement various pay types based on OT, Weekends/Holidays, Travel and Regular Time.
- Implement Paid Time Off.
Optimize resource schedules
- Access to jobs assigned for the day.
- Specialty equipment scheduled on work orders as needed.
System
- Geocoding will be activated throughout the system.
- Territories will be used for Accounts, Resources and Work Orders.
- Enable SharePoint integration.
Requirements. Technical requirements
Invoicing
- Send Work Order details to D365 F&O when a job is completed, and after internal reviews are performed.
- The system must track the price of resources based on holidays and after-hours scenarios at a rate of one and a half times the normal billing rate.
- Travel time is non-billable. Travel time should be captured as normal billing rate.
- A Delivery Fee of $75 is charged for each order.
- Subcontractor travel time is non-billable but is paid to the subcontractor company by Litware, Inc.
Resources
- Contractor technicians require access to work order and customer details once assigned to a booking. They do not have a license.
- Dispatchers need a schedule board for their region(s).
- Resources have access to view their skills, skill level and certification data.
- Certifications set to expire over the next 120 days should show highlighted in Yellow.
- Certifications already expired will show in Red.
- Resources will be notified when they enter or leave a job, or are assigned a job for the day.
- Resource booking automatically updated when they enter job site.
- High priority jobs will send an alert to the resources' phone and send them a text message.
- Resources assigned to a job where their skill level = 1 will be assigned to an experienced resource for 3 months.
- Resources on the job can use their smartphone to call and obtain assistance.
- Resources can access documents either online or offline.
Products and Services
- All parts removed from a customer's equipment must be returned to the Main warehouse.
- All parts not used or deemed defective during an installation must be returned to the originating warehouse.
- All appliances and parts will become part of the customer record.
- All products are received into the Main warehouse and then distributed to van stock for delivery or installation.
- All assets that have an expired manufacturer warranty should show a notification.
Work Orders
- The ability to have templates for work orders. Templates will provide guidance for technicians, and recommend products and default services.
- Work Orders created from a PM contract need to have a status = Service Contract.
- Work Orders created from an Extended Warranty contract need to have a status = Extended Warranty
- All HVAC down work orders must be set to high priority.
- All emergency, and contractual Work Orders must be created, reviewed and dispatched within 1 hour. A technician must be onsite within 2 hours.
- All Work Orders created from a PM are non-billable.
- All Extended Warranty jobs must include a flat service fee of $75.
Scheduling
- High Priority work orders for HVAC down cannot be moved once scheduled.
- Work Orders scheduled to technician(s) who do not have the desired skill set and level should show a warning.
- If scheduled, it will send an approval record to the manager to approve the assignment.
Approved are booked. Rejected are canceled and the dispatcher notified.
- Dispatchers will assign multi-day work orders, such as kitchen cabinets, bathrooms, landscaping, to the same group of resources for the duration of the work.
- All work orders for an existing asset, where the asset does not have an active manufacturer's warranty, or a valid extended warranty should show an alert upon scheduling.
- Resources should be optimized for high priority items, maximize their work hours and then minimize travel time.
Security and access
- Safeguards must be in place for the data on the Field Service Mobile app if a technician loses his mobile device.
- Technicians in the field should only see work orders scheduled for today.
- Field Service administrators need the ability to update the defaults for the schedule assistant.
Accounts
- NPO customers should be assigned the NPO pricing.
- NPO customers are tax exempt. They are the only customers that do not get charged tax on products or services.
- Construction-Based customers should be assigned the Construction-based pricing.
Drag and Drop Question
During requirement and design discussions, Litware, Inc. Subject Matter Experts (SMEs) discuss a specific scenario.
A customer purchases an HVAC system along with a 1-year service contract and a 3-year extended warranty. After 9 months, the system shuts down and the customer cannot get it started back up. The customer calls into Litware, Inc. to inform them the system is down and he needs a service technician to come out to fix the unit.
The SMEs want to know which functionality within Dynamics 365 Field Service can handle the scenario.
Which configuration steps should you take in each of the categories listed? To answer, drag the appropriate configuration to the correct category in the answer area. Each element may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.
正解：
解説：
質問 # 77
Your customer asks you to create a dashboard.
The application must meet the following requirements:
* Capture work orders, asset information, and customer information.
* Allow actions to be taken directly from the dashboard.
* Allow data filtration.
You need to determine the type of dashboard you should create in the app designer. Which type of dashboard should you create?
正解：C
質問 # 78
Your company is expanding nationally.
You need to configure tax codes for a new territory, so the company can start to operate in the new territory.You realize that you can identify which field service record types the tax code will be applied to.
Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.
正解：A、B、C
質問 # 79
You are entering products and services into Dynamics 365 CE Field Services.
You need to ensure that your field technicians can use the products when completing work orders.
Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.
正解：A、D
解説：
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-set-up-customer-assets Only products where Field Service Product Type is set to Inventory or Non-inventory can be added to work orders. Only those products can be automatically converted to customer assets. However, when manually creating a customer asset, you can add all products.
質問 # 80
You are implementing Microsoft Dynamics 365 Field Service for your organization.
You are about to finalize the updates to booking statuses. The booking statuses, and corresponding Field Service Status values are:
You want technicians ' time entries to be generated every time they update the booking status.
Which two steps must you set up to ensure the time entries are correctly generated? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
正解：A、C
質問 # 81
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最近のわずかの数年間で、MicrosoftのMB-240認定試験は日常生活でますます大きな影響をもたらすようになりました。将来の重要な問題はどうやって一回で効果的にMicrosoftのMB-240認定試験に合格するかのことになります。この質問を解決したいのなら、JpshikenのMicrosoftのMB-240試験トレーニング資料を利用すればいいです。この資料を手に入れたら、一回で試験に合格することができるようになりますから、あなたはまだ何を持っているのですか。速くJpshikenのMicrosoftのMB-240試験トレーニング資料を買いに行きましょう。
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さらに、Jpshiken MB-240ダンプの一部が現在無料で提供されています：https://drive.google.com/open?id=1xbp-V0oAk3XKqXfx_J7IfANWY_O0bVJR