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| Section | Weight | Objectives |
|---|---|---|
| Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design | |
| Salesforce Platform UX Implementation | - Mobile UX and Responsive Design - Lightning Design System (SLDS) - Declarative UX Configuration | |
| UX Fundamentals | 16% | - Human-Centered Design Principles - Usability and Information Architecture - Branding and Visual Design Impact - Accessibility and Inclusive Design |
| Discovery | 13% | - Business Value of Salesforce UX - User Needs and Requirements Gathering - Research Methods and Tools - Salesforce UX Personas and Processes |
| Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration |
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NEW QUESTION # 11
Cloud kicks wants to incorporates human-centered design across its organization Which two practices should beadopted
Answer: B,D
Explanation:
Human-centered design is a process that starts with the people you are designing for and ends with new solutions that are tailor-made to suit their needs. It involves understanding the problem from the perspective of the end-users, empathizing with their needs and preferences, and creating solutions that are desirable, feasible, and viable. To incorporate human-centered design across an organization, two practices that should be adopted are:
Observing user behavior: This involves watching how users interact with a product or service, what they do, say, think, and feel. Observing user behavior can help identify pain points, needs, goals, motivations, and emotions that drive user behavior. It can also reveal insights that users may not be able to articulate or may not be aware of themselves. Observing user behavior can be done through methods such as user interviews, contextual inquiry, usability testing, and analytics.
Putting oneself in the situation of the end-user: This involves imagining or experiencing what the user goes through when using a product or service, and how they perceive and respond to it. Putting oneself in the situation of the end-user can help build empathy, understand the user's context and environment, and generate ideas that address the user's needs and expectations. Putting oneself in the situation of the end-user can be done through methods such as personas, scenarios, journey maps, and empathy maps.
1: [What is Human-Centered Design?]
2: [Human-Centered Design: The Definitive Guide]
3: [UX Research: What is User Behavior?]
4: [Observing the User Experience: A Practitioner's Guide to User Research]
5: [UX Research Methods: Observation]
6: [Empathy in Design Thinking]
7: [UX Research Methods: Empathy]
NEW QUESTION # 12
A UX Designer at Cloud Kicks wants to utilize a design thinking approach for the design of new customer services.
Which approach combination encourages more creative problem-solving?
Answer: B
Explanation:
A design thinking approach is a human-centered method for solving complex problems and creating innovative solutions. It involves understanding the needs and desires of the users, generating and testing multiple ideas, and iterating on the feedback and results. A design thinking approach can be divided into two types of thinking: divergent and convergent. Divergent thinking is the process of generating many possible solutions to a problem without judging or filtering them. It encourages creativity, exploration, and experimentation. Convergent thinking is the process of evaluating, selecting, and refining the best solution to a problem. It involves analysis, logic, and criteria. Divergent and convergent thinking are complementary and cyclical. They help the designer to expand the solution space and then narrow it down to the most feasible and desirable option. By using both types of thinking, the designer can encourage more creative problem-solving and avoid premature convergence or fixation on a single idea. Therefore, the best approach combination for the UX Designer at Cloud Kicks is divergent and convergent thinking.Trailhead: Design Thinking,Trailhead: Salesforce User Experience Designer Certification Prep,Divergent and Convergent Design Thinking
NEW QUESTION # 13
A UX Designer wants to ensurenew Salesforce users are given the appropriate onboarding experience.
Which two on-App Guidance customizations should be used?
Answer: B,C
Explanation:
To ensure new Salesforce users are given the appropriate onboarding experience, a UX Designer should use the following two on-App Guidance customizations:
Specify prompt scheduling: This allows the designer to control when and how often the prompts appear to the users, based on criteria such as start and end dates, frequency, and snooze duration. This way, the designer can tailor the onboarding experience to the users' needs and preferences, and avoid overwhelming or annoying them with too many or irrelevant prompts.
Set prompt permissions: This allows the designer to target the prompts to specific user groups, based on profiles and permissions. This way, the designer can ensure that the prompts are relevant and useful to the users, and avoid showing them information that they do not need or have access to.
Salesforce In-App Guidance: Enhance Your User Experience
Create and Manage In-App Guidance Prompts
NEW QUESTION # 14
Cloud Kicks (CK) wants to better deliver products to its customers. CK's UX Designer has an innovative solution but is struggling to get the team to visualize where and why it fits into what the customer does.
Which technique should be used?
Answer: C
Explanation:
The study guide identifies B. Storyboards as the correct technique. A storyboard visually communicates how a proposed solution fits into a user's broader context, activity, or journey. Rather than showing only the interface, it presents a sequence of situations or interactions that helps stakeholders understand where, when, and why a solution matters to the customer. That makes a storyboard particularly useful in this scenario. The UX Designer already has an innovative concept; the challenge is helping the team understand how that concept integrates with the customer's real-world behavior. Option A, Personas, describe archetypical users, including characteristics, goals, behaviors, and pain points. Personas help teams understand who they are designing for, but they are less suitable for communicating the chronological context of a particular proposed solution. Option C, a High-fidelity Prototype, demonstrates the detailed appearance and interaction of the product itself. It can validate interface behavior but may still fail to communicate how the solution fits into the customer's broader activity. Storyboards bridge that gap by presenting the solution as part of a narrative. In Human-Centered Design, this allows stakeholders to evaluate the design in terms of customer context instead of viewing it only as a technical feature.
Study Guide reference/topics: Storyboards, contextual design, customer journey, communicating solutions, Human-Centered Design.
NEW QUESTION # 15
Cloud Kicks has a content-rich set of record pages and wants its UX Design team to organize and consolidate them.
Which Salesforce Lightning Design System (SLDS) component should be used to organize and consolidate content?
Answer: A
Explanation:
Q Tabs are a type of SLDS component that can be used to organize and consolidate content on a record page. Q Tabs are a variant of the Tabs component that are designed for use in the Lightning App Builder. Q Tabs allow users to switch between different views of related information within the same context. Q Tabs can also be nested to create subtabs within a tab. Q Tabs can help UX designers to create content-rich record pages that are easy to navigate and consume. Q Tabs can also help to reduce clutter and scrolling on a record page by grouping related content into tabs. Q Tabs can be customized with different icons, labels, and badges to indicate the type and status of the content in each tab. Q Tabs can also be configured to load content dynamically or on demand, which can improve the performance and user experience of the record page.Q Tabs Component Blueprint | Lightning Design System,Tabs Component Blueprint | Lightning Design System,Tabs | Lightning Web Components Developer Guide | Salesforce Developers
NEW QUESTION # 16
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