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Prerequisites of CIS-HR Exam

Being CIS-SP certified is not a prerequisite for the CIS-HR Exam.

ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q118-Q123):

NEW QUESTION # 118
When an employee completes a questionnaire on an Employee Form, on which table does the system store their answers?

A. Question Answer [question_answer]
B. Form [sys_ui_form]
C. Metric Result [asmt_metric_result]
D. HR Case [sn_hr_core_case]

Answer: C

Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources
/concept/employee-form-configuration.html

NEW QUESTION # 119
When configuring a record on the COE ACL Configuration module how can you apply the conditions to all HR services for the COE?

A. Select the Applies to all services box
B. Write a new ACL record for each HR service
C. Add a filter condition for each HR service
D. Select each HR service using the Services list

Answer: A

NEW QUESTION # 120
An employee in Chicago submits a request using the Employee Service Center. The HR Case template associated with the HR Service defines the Skills needed, but not an Assignment Group.
Using base platform functionality, which of the following is the first step the system takes to assign the Case?

A. The Case must be manually assigned
B. An Assignment Rule creates a list of possible assignees
C. An Assignment Rule assigns the Case to a group
D. A Matching Rule assigns the Case to a group

Answer: C

Explanation:
Explanation/Reference:
Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources- global/concept/c_UseAssignmentRules-global.html

NEW QUESTION # 121
What is the purpose of the Agent Workspace for HR Case Management?

A. Automatically resolves cases without agent intervention
B. To provide HR agents a centralized view to manage HR cases
C. Provides HR managers advanced analytics
D. Allows agents the ability to resolve HR-related cases with non-HR cases

Answer: B

Explanation:
Comprehensive and Detailed Explanation: The Agent Workspace for HR Case Management is designed to provide a modern, multi-tabbed interface that offers HR agents a centralized view of all relevant information needed to resolve employee inquiries. Unlike the standard platform list view, Agent Workspace uses a layout that minimizes " context switching " by providing the agent with the HR Case details, the subject person ' s HR Profile, related cases, and Knowledge Base articles all within a single screen. This environment is optimized for high-volume work, allowing agents to handle multiple interactions simultaneously via a consistent, intuitive UI. It helps agents prioritize their work through personalized dashboards and " agent assist " features that proactively suggest solutions. While it includes reporting elements, its core purpose is operational efficiency and a better " fulfillment " experience, rather than high- level analytics (which is handled by Performance Analytics) or automated resolution.

NEW QUESTION # 122
What types of HR Document templates may be created in ServiceNow? (Choose two.)

A. Text document templates
B. PDF document templates
C. Word document templates
D. Document Templates

Answer: B,D

Explanation:
Reference: https://docs.servicenow.com/bundle/london-hr-service-delivery/page/product/human-resources/concept/c_HRDocumentTemplates.html#DocumentTypes

NEW QUESTION # 123
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