L5M9 Latest Guide Files | L5M9 Exam Vce Format

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Operations Processes and Systems- Four Vs of operations
  • 1. Visibility
    • 2. Variety
      • 3. Volume
        • 4. Variation in demand
          - Process design and analysis
          • 1. Input–transformation–output model
            • 2. Types of operations: manufacturing and services
              Quality and Reliability Management- Total Quality Management (TQM)
              • 1. Quality assurance vs total quality
                - Failure prevention and recovery
                • 1. Maintenance strategies and reliability improvement
                  • 2. Failure Mode and Effects Analysis (FMEA)
                    • 3. Failure measurement and impact
                      Operations Management Concepts- Performance objectives of operations
                      • 1. Quality
                        • 2. Flexibility
                          • 3. Dependability
                            • 4. Speed
                              • 5. Cost
                                - Definition and scope of operations management
                                • 1. Operations as transformation process (input–transformation–output)
                                  • 2. Role of operations in supply chain efficiency and effectiveness
                                    Operations Strategy and Performance- Order winners and order qualifiers
                                    • 1. Competitive positioning through operations capability
                                      - Operations strategy development
                                      • 1. Stages of operations strategy evolution
                                        • 2. Top-down vs bottom-up strategy perspectives
                                          Performance Improvement in Operations- Performance measurement and benchmarking
                                          • 1. Benchmarking techniques
                                            • 2. Setting performance targets
                                              - Continuous improvement approaches
                                              • 1. Business process re-engineering
                                                • 2. Process improvement methodologies

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                                                  CIPS L5M9 Exam Vce Format & L5M9 Test Pdf

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                                                  CIPS Operations Management Sample Questions (Q79-Q84):

                                                  NEW QUESTION # 79
                                                  Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
                                                  Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
                                                  Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
                                                  Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
                                                  Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
                                                  Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

                                                  Which of the following will you put into box 2?

                                                  Answer: B

                                                  Explanation:
                                                  The correct answers are as follows:


                                                  NEW QUESTION # 80
                                                  Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
                                                  Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
                                                  Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
                                                  Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
                                                  Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
                                                  Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

                                                  Which of the following will you put into box 7?

                                                  Answer: C

                                                  Explanation:
                                                  The correct answers are as follows:


                                                  NEW QUESTION # 81
                                                  The goal of Operations Management is to create processes which ensure the three Es: Efficiency, Effectiveness and Efficacy. What is meant be Efficacy?

                                                  Answer: A

                                                  Explanation:
                                                  1 is correct, Efficacy means the process meets its intended purpose (i.e. that it produces the intended result/ effect). This is from p.3 of the study guide.


                                                  NEW QUESTION # 82
                                                  Farmer Ted harvests strawberries and sells these to retailers. Once the strawberries are collected from the field they are sent through a machine which will sort them by colour- ensuring only red strawberries are sent for packaging and any green, unripe strawberries are not. Which method of Poka Yoke is being used here?

                                                  Answer: A

                                                  Explanation:
                                                  This is the contact method as it involves identifying a defect by colour (p.134). There are three methods; contact, sequence and constant number. Standardisation is not a Poka Yoke method.


                                                  NEW QUESTION # 83
                                                  Terrance is an Operations Director at a pharmaceutical company which produces vaccines. He has been made aware of a malfunctioning piece of equipment with a Mean Time between Failures rating of 2 days. What characteristic of the machinery is being measured?

                                                  Answer: D

                                                  Explanation:
                                                  Mean Time between Failures is a measure of reliability- how long does the item last before it breaks down or stops working. P.94


                                                  NEW QUESTION # 84
                                                  ......

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