P.S. Kostenlose und neue BA-201 Prüfungsfragen sind auf Google Drive freigegeben von PrüfungFrage verfügbar: https://drive.google.com/open?id=1xBmmNNc1PSwHvc1vMxWImarbaCSRbFB7
Unsere Prüfungsunterlage zu Salesforce BA-201（Salesforce Certified Business Analyst）enthältet alle echten, originalen und richtigen Fragen und Antworten. Die Abdeckungsrate unserer Unterlage (Fragen und Antworten) zu Salesforce BA-201（Salesforce Certified Business Analyst）ist normalerweise mehr als 98%.
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Process Mapping | 17% | - Create process flow diagrams and documentation - Analyze impact of changes on stakeholders - Map current and future business processes - Identify process gaps and improvement opportunities |
| Topic 2: Customer Discovery | 17% | - Identify business needs, pain points, and objectives - Document business requirements and user stories - Conduct stakeholder interviews and workshops - Analyze current state and future state processes |
| Topic 3: Requirements Management | 23% | - Validate and verify requirements with stakeholders - Manage requirements traceability - Elicit and document functional and non-functional requirements - Prioritize requirements based on business value |
| Topic 4: User Story Development | 20% | - Manage user story backlog and prioritization - Break down epics into manageable user stories - Write clear and actionable user stories - Define acceptance criteria for user stories |
| Topic 5: Collaboration with Stakeholders | 23% | - Manage stakeholder expectations and priorities - Build consensus on requirements and solutions - Facilitate communication between business and technical teams - Conduct effective meetings and presentations |
Unsere Salesforce BA-201 Prüfungsunterlage (Salesforce Certified Business Analyst) enthalten alle echten, originalen und richtigen Fragen und Antworten. Die Abdeckungsrate unserer Salesforce BA-201 Unterlagen (Fragen und Antworten) (Salesforce Certified Business Analyst) ist normalerweise mehr als 98%.
271. Frage
Universal Containers is currently doing user acceptance testing for a global customer service project that leverages Service Cloud. A stakeholder is executing a test case for a specific user story. The stakeholder has provided this feedback:
* The functionality described in the test case is working as expected.
* The stakeholder wants to change the label of several fields described in the test case.
* The stakeholder wants to add two new fields that were excluded from the test case.
Which step should the business analyst take next?
Antwort: C
Begründung:
This answer suggests acknowledging the feedback, creating a new user story that includes the field changes, and asking the stakeholder to update the existing test case to show it was successfully tested as the next step for the BA after receiving this feedback from a stakeholder during user acceptance testing for a global customer service project that leverages Service Cloud. Acknowledging the feedback shows respect and appreciation for the stakeholder's input and involvement. Creating a new user story that includes the field changes helps to capture and prioritize the new requirements, and avoid scope creep or impact on other user stories. Asking the stakeholder to update the existing test case to show it was successfully tested helps to validate and document that the functionality described in the test case is working as expected. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-user- stories-to-capture-requirements
272. Frage
Northern Trail Outfitters is undergoing a service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request in the middle of a sprint.
Which step should the BA take next?
Antwort: C
Begründung:
The best practice for handling an urgent, high-priority change request in Scrum is to add it to the prioritized backlog for the next sprint. This way, the change request can be reviewed by the product owner and estimated by the development team before being added to a sprint. Adding a change request to an ongoing sprint would disrupt the planned scope and schedule of work.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep
/manage-change-requests
https://www.scrum.org/resources/blog/how-handle-change-request-scrum
273. Frage
The leadership team at Universal Containers (UC) is focused on customer retention. The business analyst (BA) has been asked to implement a new customer for life program on the salesforce platform. Before their can move forward, they need to understand the lifecycle and all of the related interaction that IC has with its customers.
Which type of session should the BA perform?
Antwort: A
Begründung:
The type of session that the business analyst should perform to elicit user stories from UC's customers is journey mapping. Journey mapping is a technique that involves creating a visual representation of the steps or stages that a customer goes through when interacting with an organization, product, or service. Journey mapping helps to capture the customer's experience, needs, goals, pain points, emotions, and touchpoints across their entire lifecycle. Journey mapping also helps to identify any gaps or opportunities for improvement or innovation in the customer journey. Journey mapping can help elicit user stories from UC's customers by allowing them to share their perspectives and feedback in their own words, as well as showing how the solution can add value and benefits to their journey. References: https://trailhead.salesforce.com/content/learn
/modules/salesforce-business-analyst-certification-prep/customer-discovery
274. Frage
A cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce. Serval users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have located they access existing systems with only username and password.
Antwort: A
275. Frage
During a project kick off for a multi-year transformational Sales Cloud project at Universal Containers, the business analyst (BA) heard the executive team discuss the challenges that the sales team Is having with their legacy solution: opportunity funnel, data hygiene, and forecasting Issues. However, the level of detail shared about the challenges was very limited.
What should the BA do next?
Antwort: C
Begründung:
According to the Salesforce Business Analyst Certification Prep, the business analyst's role in customer discovery is to understand the current state, pain points, and goals of the customer1. The BA should use various techniques, such as interviews, surveys, and ride-alongs, to gather information from the end users and stakeholders1. A ride-along is a method of observing the users in their natural work environment and learning how they use the existing system1. In this scenario, the BA should schedule a ride-along with the sales team to learn more about their goals and challenges with the legacy solution, rather than cloning the features or writing user stories without sufficient details. References: Cert Prep: Salesforce Business Analyst
276. Frage
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BA-201 Vorbereitung: https://www.pruefungfrage.de/BA-201-dumps-deutsch.html
P.S. Kostenlose und neue BA-201 Prüfungsfragen sind auf Google Drive freigegeben von PrüfungFrage verfügbar: https://drive.google.com/open?id=1xBmmNNc1PSwHvc1vMxWImarbaCSRbFB7