100% Pass Quiz EXIN - ITILFND_V4 - ITIL 4 Foundation Latest Cert Guide

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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Practices30%- Service management practices
  • 1. Availability management
    • 2. Service request management
      • 3. Change enablement
        • 4. Problem management
          • 5. Capacity and performance management
            • 6. Service level management
              • 7. Incident management
                • 8. Business continuity management
                  - General management practices
                  • 1. Information security management
                    • 2. Continual improvement
                      • 3. Relationship management
                        • 4. Supplier management
                          - Technical management practices
                          • 1. Software development and management
                            • 2. Deployment management
                              • 3. Infrastructure and platform management
                                Topic 2: ITIL Guiding Principles15%- Think and work holistically
                                - Keep it simple and practical
                                - Optimize and automate
                                - Progress iteratively with feedback
                                - Focus on value
                                - Collaborate and promote visibility
                                - Start where you are
                                Topic 3: Technology and Information Management10%- Information management principles
                                - Role of technology in service management
                                Topic 4: ITIL Service Value System20%- Service value chain
                                • 1. Obtain/build
                                  • 2. Deliver and support
                                    • 3. Engage
                                      • 4. Plan
                                        • 5. Design and transition
                                          • 6. Improve
                                            - Purpose and components
                                            - Continual improvement
                                            - Governance
                                            Topic 5: Key Concepts of Service Management15%- Value, value co-creation, stakeholders
                                            - Services, service offerings, service relationships
                                            - Service management as a practice
                                            Topic 6: Organizational Structure and Roles10%- Teams and groups
                                            - Key roles and responsibilities

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                                            EXIN ITIL 4 Foundation Sample Questions (Q39-Q44):

                                            NEW QUESTION # 39
                                            Which TWO of the following statements are MOST associated with the 'optimize and automate' guiding principle?
                                            1. It is important to assess which method of communication is appropriate for each type of stakeholder.
                                            2. Complex systems should be designed with an understanding of how the
                                            components' parts are related.
                                            3. Organizations should consider whether technology could improve the
                                            efficiency of manual processes.
                                            4. It is important to understand the organization's objectives when
                                            assessing the impact of potential improvements

                                            Answer: C


                                            NEW QUESTION # 40
                                            What is defined as any component that needs to be managed in order to deliver an IT service?

                                            Answer: C


                                            NEW QUESTION # 41
                                            Which BEST describes the purpose of the CSI register?

                                            Answer: B


                                            NEW QUESTION # 42
                                            What should be used to set user expectations for request fulfilment times?

                                            Answer: A


                                            NEW QUESTION # 43
                                            Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

                                            Answer: A


                                            NEW QUESTION # 44
                                            ......

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