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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Operating Systems	28%	- macOS, Linux, and Chrome OS basics 1. Command-line operations 2. Installation and navigation 3. System configuration and maintenance - Windows installation, configuration, and management 1. Device drivers and system updates 2. File systems, partitions, and storage management 3. Command-line tools and scripting 4. Windows 10/11 features and settings - Mobile operating systems 1. Android and iOS configuration 2. Mobile device management 3. App installation and security settings
Topic 2: Software Troubleshooting	23%	- Operating system issues 1. Boot errors and startup problems 2. System crashes and performance issues 3. Update and driver failures - Application and security troubleshooting 1. Security-related issues and fixes 2. Application crashes and errors 3. Installation and compatibility problems - Mobile device troubleshooting 1. Performance and battery problems 2. App and OS update failures 3. Connectivity and synchronization issues
Topic 3: Security	28%	- Threats and mitigation 1. Social engineering prevention 2. Malware types and removal 3. Data protection and disposal - Network and application security 1. Encryption technologies 2. Firewalls and security appliances 3. Wireless security protocols - Security fundamentals 1. Authentication and authorization 2. Zero Trust concepts 3. Permissions and access control
Topic 4: Operational Procedures	21%	- Communication and professionalism 1. SLA management 2. Customer service techniques 3. Incident reporting - IT service management 1. Documentation and change management 2. Backup and recovery processes 3. Disaster recovery planning - Safety and compliance 1. Privacy and regulatory compliance 2. Workplace safety procedures 3. Environmental controls

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q62-Q67):

NEW QUESTION # 62
A company would like to deploy baseline images to new computers as they are started up on the network.
Which of the following boot processes should the company use for this task?

A. USB
B. Secure
C. PXE
D. ISO

Answer: C

Explanation:
PXE (Preboot Execution Environment) allows workstations to boot over the network and download an OS image from a server. It is ideal for automating mass deployments using baseline images across many machines without the need for physical media.
A). An ISO is a disk image file but requires mounting or physical media.
B). Secure Boot is a security feature, not a method of deploying OS images.
C). USB requires manual installation and is not suitable for automated deployment at scale.
Reference:
CompTIA A+ 220-1102 Objective 1.4: Given a scenario, use appropriate Microsoft operating system installation methods.
Study Guide Section: Remote installation methods - PXE boot deployment

NEW QUESTION # 63
A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months. Which of the following is causing the login issue?

A. Profile rebuild needed
B. Application crash
C. OS update failure
D. Expired certificate
E. Service not started

Answer: D

Explanation:
EAP-TLS authentication relies on digital certificates. If the user has not logged in for several months, their authentication certificate may have expired, preventing successful network login.

NEW QUESTION # 64
A technician notices that the weekly backup is taking too long to complete. The daily backups are incremental. Which of the following would most likely resolve the issue?

A. Changing the backup window
B. Increasing the backup storage
C. Performing incremental weekly backups
D. Running synthetic full weekly backups

Answer: D

Explanation:
A synthetic full backup combines the last full backup with subsequent incremental backups to create a new full backup without re-reading data from the source system. This method significantly reduces the backup window and network impact. It is especially useful when traditional full backups are too time-consuming.
A). Changing the backup window only shifts timing, not duration.
B). Incremental weekly backups would lack a proper full recovery point and aren ' t ideal alone.
C). Storage space isn ' t the bottleneck in backup speed-it's read/write operations and network load.
Reference:
CompTIA A+ 220-1102 Objective 4.2: Summarize backup and recovery concepts.
Study Guide Section: Backup types - full, incremental, differential, and synthetic backups

NEW QUESTION # 65
A user reports some single sign-on errors to a help desk technician. Currently, the user is able to sign in to the company's application portal but cannot access a specific SaaS-based tool. Which of the following would the technician most likely suggest as a next step?

A. Reset the device being used to factory defaults.
B. Use a private browsing window to avoid local session conflicts.
C. Reenroll the user's mobile device to be used as an MFA token.
D. Bypass single sign-on by directly authenticating to the application.

Answer: B

Explanation:
Single sign-on issues that affect only a specific application often stem from stale or conflicting session data in the user's browser. Launching a private (incognito) window ensures a fresh session without cached cookies or tokens, which can resolve access to the SaaS tool without affecting other configurations.

NEW QUESTION # 66
A technician is setting up a computer for a new user. A requirement is that the user's documents are stored on a network location and not locally on the computer. Which of the following should the technician configure?

A. User Account Control
B. File attributes
C. Folder redirection
D. Security groups

Answer: C

Explanation:
The correct answer is D. Folder redirection, because folder redirection allows specific user folders-such as Documents, Desktop, and Downloads-to be stored on a network share rather than the local computer. This ensures centralized storage, easier backups, and improved data security.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, folder redirection is commonly used in domain environments to store user data on file servers. This prevents data loss if a workstation fails and allows users to access their files from multiple systems.
The Travis Everett & Andrew Hutz - All-in-One Exam Guide explains that folder redirection works seamlessly with roaming profiles and Group Policy, ensuring that users do not need to manually save files to network drives.
The Mike Meyers / Mark Soper Lab Manual clarifies that file attributes only affect file behavior, UAC controls privilege elevation, and security groups control access permissions-but none of these determine where user folders are stored.
Because the requirement is to store documents on a network location instead of locally, configuring folder redirection is the correct and intended solution, making D the correct answer.

NEW QUESTION # 67
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