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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Management Practices | 28% | - General Management Practices
|
| Topic 2: Product and Service Lifecycle | 17% | - Iterative and flexible application - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire |
| Topic 3: Four Dimensions of Product and Service Management | 17% | - Value Streams and Processes - Information and Technology - Organizations and People - Partners and Suppliers - Holistic approach and interdependencies |
| Topic 4: Digital Product and Service Management Concepts | 18% | - Service relationships: provider, consumer, partners - Value co-creation and stakeholder collaboration - Key definitions: product, service, value, outcome, cost, risk, utility, warranty |
| Topic 5: ITIL Value System | 20% | - Continual improvement - Guiding Principles (7 principles and application) - Service Value Chain activities - Management Practices overview - Governance |
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NEW QUESTION # 132
Which dimension is concerned with management of relationships with external organizations?
Answer: B
Explanation:
The correct answer is partners and suppliers because this ITIL dimension focuses on an organization's relationships with external parties involved in creating, delivering, supporting, or improving products and services. These may include suppliers, strategic partners, outsourced providers, and other contributors in the wider service ecosystem. ITIL emphasizes that no organization operates alone, so managing agreements, dependencies, expectations, and collaboration with third parties is essential. This dimension also considers sourcing strategies, levels of integration, risk, capability availability, and service coordination across networks.
NEW QUESTION # 133
Which activity focuses on securing and allocating necessary resources efficiently?
Answer: C
Explanation:
The acquire activity focuses on securing and allocating the necessary resources, including products and services from suppliers, ensuring they are obtained efficiently to support value creation.
NEW QUESTION # 134
An organization is planning to improve the existing service and wants to understand its current performance before making any changes. According to the principle 'Start where you are,' what could an organization consider when observing current performance of the service?
Answer: B
Explanation:
The principle 'Start where you are' emphasizes assessing the current state before making changes. Identifying who the consumer is and why they use the service helps the organization understand existing value, performance, and context, enabling informed decisions based on real conditions rather than assumptions.
NEW QUESTION # 135
Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?
Answer: C
NEW QUESTION # 136
Which two practices interact the MOST with the service desk practice?
Answer: B
NEW QUESTION # 137
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