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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Discovery10%- Communicate Slack value proposition
- Gather and analyze client requirements
- Assess organizational readiness
Channel Strategy10%- Design channels for collaboration and workflows
- Channel naming conventions and structure
- Apply use cases and best practices
Policies and Settings22%- Identity and access management
- Analytics and dashboard usage
- Security and compliance configurations
- Slack Connect and app approval settings
Governance Structure8%- Define admin and owner roles
- Manage workflows and processes
- Establish governance policies
Learning and Enablement18%- Create learning materials and resources
- Plan and execute rollout strategies
- Design training programs for users and admins
- Support adoption and troubleshoot issues
Delivery and Migration17%- Define roles and responsibilities
- Understand implementation best practices
- Plan and execute migration from other platforms

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Salesforce Certified Slack Consultant Sample Questions (Q84-Q89):

NEW QUESTION # 84
You are holding a discovery session with your client and they mention they have several big initiatives in the next month, so that it may be difficult for all employees to participate in pre-scheduled training activities.
Which two methods of delivery are best for your client's learning experience?

Answer: A,B

Explanation:
The correct answers are A and D . The client's constraint is that employees may not be able to attend pre- scheduled training because of competing initiatives. That immediately reduces the value of synchronous formats and increases the value of self-paced enablement. Videos let employees learn asynchronously, pause, replay, and consume material when their schedule allows. Documentation provides a durable reference that employees can search and revisit while using Slack. Together, videos and documentation create a flexible learning path that does not depend on everyone being available at the same time. Option B, a customer story, may inspire adoption but does not provide practical training coverage. Option C, live training, is exactly what the client may struggle to attend. Option E, a leadership AMA, can support launch engagement, but it is still scheduled and interactive rather than a reliable training delivery method for employees with limited availability. The consultant's job is to adapt the learning format to the client's capacity constraints, not force the standard delivery model.
Reference topic: Learning and Enablement - asynchronous learning design, video enablement, documentation strategy, launch constraints, and flexible training delivery.


NEW QUESTION # 85
Your client has fully transitioned to remote working and wants to maintain their daily Agile syncs at 9 a.m.
They have asked if there is a feature in Slack that can help make their syncs easier to manage and more productive.
What should you recommend?

Answer: B

Explanation:
The best recommendation is B . For daily Agile syncs in a remote environment, Slack should reduce repetitive manual coordination and move routine updates into the channel where the team already collaborates. A Workflow Builder template can automatically prompt team members to provide updates at the right time, standardize the format of responses, and keep progress visible to the whole team. This is more scalable and more productive than relying on a manager to ask for updates manually. Option A is directionally useful, but it lacks automation and consistency. Option C may be useful if the team already has a project-management tool that should be integrated, but the question asks for a Slack feature that improves the sync process itself.
Option D keeps the team in a synchronous meeting pattern and does not solve the productivity problem as effectively as automated asynchronous updates. Workflow Builder is the strongest Slack-native answer because it supports repeatable, channel-based Agile communication.
Reference topic: Channel Strategy - Agile standups, Workflow Builder, asynchronous updates, project channels, and remote team productivity.


NEW QUESTION # 86
You are a Slack consultant working with an Enterprise Grid plan client. Their grid org has four Workspaces:
Social, Finance, Marketing and Operations.
How many Org Primary Owners can their Enterprise Grid have?

Answer: B

Explanation:
The correct answer is D . An Enterprise Grid organization can have only one Org Primary Owner . This is the highest-level ownership role for the Enterprise organization and is distinct from Org Owners, Org Admins, Workspace Owners, and Workspace Admins. The number of workspaces in the grid does not change the number of Org Primary Owners. In this scenario, the organization has four workspaces - Social, Finance, Marketing, and Operations - but that does not mean there are four Org Primary Owners. Option A incorrectly maps one Org Primary Owner per workspace. Option B has no basis in the role model. Option C is wrong because the organization cannot define an arbitrary number of Org Primary Owners. The Primary Owner concept exists to provide a single ultimate accountable owner for the Enterprise organization, while additional administrative responsibility can be delegated through Org Owner, Org Admin, Workspace Owner, and Workspace Admin roles.
Reference topic: Governance Structure (Owner and Admin Roles) - Org Primary Owner, Enterprise Grid role hierarchy, ownership accountability, and admin delegation.


NEW QUESTION # 87
A healthcare organization using Slack needs to ensure compliance with HIPAA regulations. How should they manage the approval of third-party apps?

Answer: D

Explanation:
A detailed review of each app's security and compliance measures is essential for a healthcare organization to ensure adherence to HIPAA regulations, balancing the utility of third-party apps with necessary regulatory compliance.


NEW QUESTION # 88
In the final meeting before the Slack grid design sign-off, the client expresses concerns about adaptability among their staff. What should be your primary recommendation to address this concern?

Answer: B

Explanation:
Conducting a pilot program with a small group of users before the full implementation is an effective way to address concerns about staff adaptability. This approach allows for real-world testing of the grid design, provides valuable feedback, and can help ease the transition for the rest of the staff.


NEW QUESTION # 89
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