完璧なMB-230ミシュレーション問題 &合格スムーズMB-230模擬練習 |正確的なMB-230関連合格問題

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Microsoft MB-230 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Manage analytics, visualizations, and insights10%- Configure Customer Service Insights
  • 1. Configure dashboards and charts
  • 2. Configure Power BI integration
  • 3. Configure Customer Service historical analytics
- Manage insights
  • 1. Monitor and improve service with analytics
  • 2. Analyze Omnichannel insights
  • 3. Analyze conversation insights
Topic 2: Implement routing10%- Manage queues and routing
  • 1. Configure routing rules
  • 2. Configure advanced routing rules
  • 3. Create and manage queues
- Configure unified routing
  • 1. Configure assignment methods
  • 2. Configure work distribution
  • 3. Configure work classification
Topic 3: Implement Connected Customer Service10%- Manage Connected Customer Service scenarios
  • 1. Configure asset management
  • 2. Configure proactive service
  • 3. Manage customer assets
- Configure IoT integration
  • 1. Create cases from IoT alerts
  • 2. Manage IoT devices
  • 3. Configure IoT alerts
Topic 4: Manage cases and Knowledge Management20%- Create and manage cases
  • 1. Identify and create cases from activities
  • 2. Create case and child case
  • 3. Use case routing rules
  • 4. Customize case views
  • 5. Analyze cases with interactive dashboards
- Manage Knowledge Management
  • 1. Manage the Knowledge Management lifecycle
  • 2. Use knowledge article templates
  • 3. Configure entities for Knowledge Management
  • 4. Create and manage knowledge articles
Topic 5: Implement multi-session experiences for Customer Service20%- Manage channels
  • 1. Configure SMS
  • 2. Configure Chat
  • 3. Configure Microsoft Teams integration
  • 4. Configure Voice
- Configure and manage Omnichannel
  • 1. Configure routing and assignment
  • 2. Manage context variables
  • 3. Configure agent scripts
  • 4. Configure work streams and queues
- Configure the Customer Service workspace
  • 1. Configure notifications
  • 2. Configure apps and templates
  • 3. Configure session management
  • 4. Configure productivity tools
Topic 6: Implement scheduling5%- Manage resources
  • 1. Define resources and resource groups
  • 2. Configure resource calendars and working hours
- Manage services
  • 1. Define service activities
  • 2. Schedule service activities
Topic 7: Implement Microsoft Power Platform10%- Configure Power Virtual Agents
  • 1. Integrate chatbots with Customer Service
  • 2. Configure topics and entities
  • 3. Create chatbots
- Configure Power Automate
  • 1. Create and manage flows
  • 2. Configure triggers and actions
  • 3. Use Common Data Service connector
Topic 8: Manage entitlements and SLAs15%- Create and manage SLAs
  • 1. Use hierarchical SLA configurations
  • 2. Define and configure SLA KPIs
  • 3. Create SLA items and actions
  • 4. Enable SLAs for entities
- Create and manage entitlements
  • 1. Define and manage entitlement templates
  • 2. Create and activate entitlements
  • 3. Apply entitlements to cases

>> MB-230ミシュレーション問題 <<

MB-230模擬練習、MB-230関連合格問題

MB-230試験の練習問題の核となる競争力は、ユーザーが見ることができるように、私たちには強力な専門家チームがあり、MB-230学習資料はリアルタイムで更新されています。ユーザーフィードバックの推奨事項により、MB-230ラーニングガイドには現在小さな問題があるという結論に達しました。残りの会社の開発計画では、サービスに対する認識を強化し、ユーザーがより満足できるようにします。 MB-230の学習教材は、短期間の高額販売ではなく、お客様と長期にわたって維持したいと考えています。

Microsoft Dynamics 365 Customer Service Functional Consultant 認定 MB-230 試験問題 (Q127-Q132):

質問 # 127
A company uses Customer Service.
The company enables intelligence capabilities for customer service agents.
You need to identify information about Al topic clustering.
What should you identify? To answer, move the appropriate views to the correct Al topic properties. Vou may use each view once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

正解：

解説：


質問 # 128
You are customizing an Omnichannel for Customer Service implementation.
Customers take a pre-chat survey on a chat widget on the portal. Customers are required to accept the portal's privacy policy before they can take the survey.
A call center manager wants to auto pick account or contact information for customer service agents based on the survey.
You need to configure the pre-chat survey question field to meet the requirements.
Which option should you select for each pre-chat survey question field? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

正解：

解説：

Explanation:


質問 # 129
You need to create a new agent script for the agents.
Which five actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

正解：

解説：


質問 # 130
You need to create the SLAs.
Which three SLAs should you create? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

正解：A、B、D

解説：

An email alert must be sent to representatives for SLA violations as follows: HMO 2 hours prior and PPO 1 hour prior.


質問 # 131
Hotspot Question
You are implementing Omnichannel for Customer Service for a company.
The company has the following requirements:
- The Knowledgebase article search tab must open when a new chat
conversation begins.
- The Chat Session template must be in expanded mode for the agents.
You need to complete the implementation to meet the requirements.
Which configuration should you use for each requirement? To answer, select the appropriate options in the answer area.

正解：

解説：


質問 # 132
......

誰もがMB-230認定を取得することは容易ではなく、特に散発的な時間を十分に活用できず、生産的な方法で勉強できない人々にとっては容易ではありません。しかし、幸運なことに、MB-230模擬試験MB-230の試験材料に関する包括的なサービスを提供して、能力を向上させ、勉強が困難な場合に困難を乗り越えるのに役立ちます。貴重な時間を割いて、MB-230学習教材の機能をご覧いただければ幸いです。

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