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| Section | Objectives |
|---|---|
| Data Management and Security | - Security model and access control - Education data architecture and relationships |
| Experience Cloud for Education | - Student and alumni portals - Engagement and communication strategies |
| Automation and Integration | - Flow automation for education processes - Integration with external education systems |
| Student Lifecycle Management | - Recruitment and admissions processes - Enrollment and student success tracking |
| Reporting and Analytics | - Standard reports and dashboards - Education KPIs and insights |
| Education Cloud Fundamentals | - Core concepts of Salesforce Education Cloud - Higher Education and K-12 data models overview |
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NEW QUESTION # 194
Staff in Continuing and Professional Education use Salesforce and Pardot for marketing and management of its certificate programs. Staff occasionally need to view course payment information that they can access in a separate transaction system. The system admin wants Salesforce to contain only CRM data for reports and automation.
Which data management strategy should the consultant recommend for course payment information?
Answer: D
Explanation:
The consultant should recommend to manage course payments in the transaction system as a data management strategy for course payment information. This means that the course payment information will not be stored or processed in Salesforce or Pardot, but rather in a separate system that is designed for handling transactions. This can help the system admin keep Salesforce clean and focused on CRM data for reports and automation, and avoid data duplication, integration issues, or security risks. Migrating course payments to Pardot and Salesforce, managing course payments in the transaction system and Pardot, or integrating course payments from Salesforce to the transaction system are not data management strategies that can help the system admin keep Salesforce clean and focused on CRM data for reports and automation. Reference:
https://help.salesforce.com/s/articleView?id=sf.data_management.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/data-management
NEW QUESTION # 195
A college is replacing its legacy system with the Education Data Architecture (EDA). The consultant is working on the data migration and needs to map available classes.
Which EDA object indicates a class is available for a given term?
Answer: C
NEW QUESTION # 196
A Recruitment office wants to use Pardot and Salesforce with the Education Data Architecture (EDA) to manage campaigns and track prospective students.
Which compatibility consideration should the consultant discuss with the office?
Answer: A
Explanation:
The consultant should discuss with the Recruitment office that EDA requires custom automation for lead conversion as a compatibility consideration for using Pardot and Salesforce with EDA. Lead conversion is a process that converts a Lead record into an Account, a Contact, and an Opportunity record in Salesforce. EDA does not support the standard lead conversion process in Salesforce, because it uses different account models and objects to store information about individuals and organizations. The consultant should create custom automation for lead conversion, such as using Process Builder, Flow, or Apex, to map the Lead fields to the appropriate EDA fields and objects. Pardot being incompatible with the Household account model, the Do Not Contact TDTM record needing to be disabled, or Pardot beingable to create only Leads and Contacts are not compatibility considerations for using Pardot and Salesforce with EDA. References:
https://powerofus.force.com/s/article/EDA-Lead-Conversion
https://trailhead.salesforce.com/en/content/learn/modules/pardot-basics
NEW QUESTION # 197
The Recruitment and Admissions office wants to use Salesforce to track prospective students, recruitment events, student applications, digital engagement, and interactionswith prospects on their mobile devices.
Prospective students communicate via SMS on their mobile devices, social media, and email.
Which solution should the consultant recommend?
Answer: C
Explanation:
The best solution for the Recruitment and Admissions office to use Salesforce to track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices isC. Einstein Bots12. Einstein Bots are chatbots that use artificial intelligence (AI) to automate conversations with prospective students on various channels, such as SMS, social media, and email. They can provide information, answer questions, collect data, and hand off the conversation to a human agent if needed.
Einstein Bots can help the Recruitment and Admissions office to track digital engagement and interactions with prospects on their mobile devices, and improve the student experience12.
A third-party appis not a Salesforce solution and may not be compatible with the Salesforce platform or the Education Data Architecture (EDA) that the Recruitment and Admissions office uses.Salesforce Maps is a location intelligence solution thathelps sales and service teams optimize their territories, routes, and schedules3. It is not directly relevant to the scenario described in the question.
NEW QUESTION # 198
The Alumni Relations department wants to track alumni and its chapter memberships. The department wants to easily see the Primary Chapter on the Contact record. The system admin prefers to use the standard features that are available with Education Data Architecture (EDA).
Which step should the consultant take to meet this requirement?
Answer: C
Explanation:
Explanation
The Education Data Architecture (EDA) allows you to map fields from the Affiliation object to the Contact object, so that when an Affiliation record is created or updated, the mapped fields are automatically populated on the Contact record. This way, you can track the primary chapter of an alumni on the Contact record without creating a custom field or record type23
NEW QUESTION # 199
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