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| Section | Weight | Objectives |
|---|---|---|
| Discovery | 32% | - Value of Strategy Design
|
| Leveraging Adjacent Roles/Skills | 19% | - Knowledge and Skill Infusions
|
| Design | 30% | - Vision and Roadmap
|
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NEW QUESTION # 71
When a strategy designer creates an empathy map based on research insights, their deep understanding of the customer drives which outcome?
Answer: A
Explanation:
Empathy maps capture user feelings, thoughts, and pain points, driving solution Desirability. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. When stakeholders disagree about priorities, returning to research shifts the conversation away from individual preference and toward evidence about users and the problem to solve. That evidence gives the group a shared basis for determining which directions deserve attention. Here, Desirability is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Viability focuses attention elsewhere, while Feasibility addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: UX Basics - Create UX Artifacts
NEW QUESTION # 72
Executive stakeholders have a variety of projects they want to bring to the market across multiple priorities.
What is the most effective way a strategy designer could influence the stakeholders?
Answer: C
Explanation:
Prioritizing strategies based on top stakeholder metrics and outcomes drives executive alignment. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state.
Influence is strongest when recommendations are framed around outcomes the audience is accountable for.
Connecting design work to customer value, revenue, retention, efficiency, risk, or strategic priorities makes the recommendation relevant without reducing the work to presentation style alone. Here, Orient around outcomes that matter to stakeholders. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Invite stakeholders as optional to all design team reviews. focuses attention elsewhere, while Create teambuilding events with stakeholders to build trust. addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Alignment as a Strategic Craft - Gain Alignment
NEW QUESTION # 73
The strategy designer is creating a new loyalty program for Cloud Kicks and wants to map the key people who may influence or be impacted by the program. Which mapping process should the designer use to achieve this goal?
Answer: A
Explanation:
Ecosystem mapping visualizes the network of people, systems, and entities that influence or interact with a product, service, or program. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. Ecosystem mapping makes the wider system visible by identifying people, groups, organizations, relationships, influence, and impact around an initiative. That view helps reveal champions, detractors, decision makers, dependencies, and stakeholders who might otherwise be overlooked.
Here, Ecosystem Mapping is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Service Mapping focuses attention elsewhere, while Journey Mapping addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Design as a Social Practice - Learn About Ecosystem Mapping
NEW QUESTION # 74
A strategy designer creates a bridge from the project vision to product development through prioritization.
Which factor should be considered to minimize cost and maximize value?
Answer: B
Explanation:
Prioritization matrices evaluate Effort vs. Value/Impact to optimize development resources and minimize cost while delivering maximum customer/business value. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. Effort is a practical prioritization input because it represents the cost, complexity, time, and organizational capacity required to deliver an initiative. Comparing effort with expected value or impact helps teams make transparent trade-offs and direct limited resources toward the strongest opportunities. Here, Effort is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Velocity focuses attention elsewhere, while Usability addresses a related concern without providing the same fit to the scenario ' s stated objective.
That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Tools and Artifacts
NEW QUESTION # 75
A strategy designer is planning a remote workshop with a team from their partner company using a new digital collaboration tool. Many employees at the partner company have much less experience with technology. Which activity should ensure the workshop is accessible to all participants?
Answer: A
Explanation:
Giving participants early access to the tool so they can build familiarity before the workshop directly addresses the accessibility barrier posed by their lower tech experience. In the Platform Strategy Designer context, this question belongs primarily to Leveraging Adjacent Roles/Skills. In Leveraging Adjacent Roles
/Skills, the strategy designer works effectively with architects, developers, business analysts, organizational designers, accessibility specialists, and other disciplines so that strategy can move into feasible execution.
Advance access reduces participation barriers by allowing people to learn the collaboration tool, test access, and request help before the live workshop. This preserves workshop time for the actual design activity and makes participation more equitable for people with different levels of technical confidence. Here, Allow access to the tool ahead of time and make sure participants are familiar before getting started. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Conduct an in-person session with the partner company; collaboration is best when done face-to-face. focuses attention elsewhere, while Ask a friend to test the tools first and give feedback on how user-friendly the activities are. addresses a related concern without providing the same fit to the scenario
' s stated objective.
Study Guide Topics: Leveraging Adjacent Roles/Skills
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Leveraging Adjacent Roles
/Skills
NEW QUESTION # 76
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