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Salesforce Salesforce-Slack-Administrator Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Certified Slack Administrator
Exam Number:	Slack-Administrator
Available Languages:	English
Related Certifications:	Salesforce Certified Platform App Builder Salesforce Certified Administrator
Recommended Training:	Slack Administrator Learning Path (Trailhead)
Exam Registration:	Salesforce Webassessor Registration Official Credential Page
Sample Questions:	Salesforce Salesforce-Slack-Administrator Sample Questions
Exam Way:	Online proctored exam via Salesforce Webassessor (Kryterion).
Pre Condition:	Recommended prior experience with Slack administration and basic Salesforce administration knowledge.
Official Syllabus URL:	https://trailhead.salesforce.com/credentials/slack-administrator

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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

Topic	Details
Topic 1	User Lifecycle Management: This area focuses on managing user accounts throughout their lifecycle in Slack. Candidates will implement authentication options based on organizational requirements and recommend processes for new account creation.
Topic 2	Fundamentals: This section of the exam measures the skills of Salesforce Administrators and covers the key privileges and responsibilities associated with each Slack user role. Candidates will identify unique features of Slack's paid plans and understand the common responsibilities shared by Admins and Owners. Additionally, this section emphasizes the importance of workspace and organization-level settings and dashboards, focusing on how they contribute to effective Slack management.
Topic 3	Channel and User Group Administration: This section measures the skills of Salesforce Administrators in setting up and managing Slack channels. Candidates will learn when to use channels versus direct messages or group DMs, as well as when to opt for public or private channels.
Topic 4	App Administration: This section evaluates the skills of Slack Administrators in managing applications within Slack. Candidates will summarize the value of interoperability for both decision-makers and end-users while learning to use Workflow Builder for automating tasks.
Topic 5	Enabling Slack Success: This section focuses on the skills of Admins to develop a vision for Slack within their organization. Candidates will use analytics dashboards to track usage and make recommendations based on data insights, such as channel archival or promoting best practices.
Topic 6	Workspace Administration: This domain assesses the competencies of Salesforce administrators in creating and managing Slack workspaces to meet organizational needs. Candidates will determine when a new workspace should be created and manage the approval process for workspace creation.

Salesforce Certified Slack Administrator Sample Questions (Q49-Q54):

NEW QUESTION # 49
The security team at your organization wants to monitor different public channels that are created in your Slack Enterprise Grid instance. The team requested access to the conversations.list and conversations. info API methods to get the required data about the channels.
As a Slack admin, you need to assign the required scopes to their Slack app for the security team to be able to invoke the APIs.
Which scope should you assign to allow the security team to retrieve a list of all public channels only and retrieve information about a public channel?
(Select the best answer.)

A. channels:read
B. files:read
C. admin.conversations:read
D. conversations.connect:read

Answer: A

NEW QUESTION # 50
As an admin, you want to balance the mobile user experience and security. You don't want to force users to log in too often, because it may leave them frustrated and result in lower rates of Slack adoption and usage.
What is the best solution to maintain security and ensure a positive mobile user experience?

A. Set a mobile session duration of 2 weeks for all mobile devices.
B. Allow all users to remain logged in infinitely.
C. Allow users to set their own mobile session duration.
D. Log all users out of mobile anytime your organization experiences a security threat.

Answer: C

NEW QUESTION # 51
You're a Workspace Owner at Acme Inc.
You notice that the #help-benefits channel receives a large number of off-topic payroll requests.
In which two ways can you help address this issue?
(Choose 2 answers.)

A. Encourage the payroll team to create their own public #help channel in Slack so employees have a place to go with their questions and requests.
B. Work with the benefits team to set a clear channel topic, and pin a post that includes the scope of requests/questions that belong in #help-benefits.
C. Use the share feature in Slack to notify the payroll team of each request that has been posted in the
#help-benefits channel via direct message (DM).
D. Encourage channel owner(s) from the benefits team to add members of the payroll team to #help- benefits to respond to each payroll request.
E. Work with the benefits team to help them respond to each individual payroll-related request with a gentle reminder that this channel is for benefits questions only.

Answer: A,B

Explanation:
Slack recommends:
"Setting a clear channel topic and pinned posts help define scope, and creating dedicated channels (like #help- payroll) directs users to the right place without overloading unrelated channels." Manually redirecting (A, C) or adding payroll staff into a benefits channel (D) doesn't address root cause or improves structure.
(Reference: Slack Administration Study Guide - Channel Organization Best Practices)

NEW QUESTION # 52
Amy is an Org Owner on an Enterprise Grid plan.
A workspace Admin informs Amy that a confidential file has been uploaded to a public channel by mistake.
Amy needs to remove the file and determine who has downloaded it.
What should Amy do to accomplish this goal?

A. Using an integrated Data Loss Prevention (DLP) solution, delete the file, and then review the Audit Logs API to see who downloaded the file.
B. Using Slack Enterprise Key Management (EKM), revoke key access for the file, and review the EKM logs to see who downloaded the file.
C. Using a third-party eDiscovery app, delete the file and use data exports to determine who downloaded the file.
D. Using MDM, disable file downloads and then use session management to see who was logged in and downloaded the file.

Answer: A

Explanation:
The proper course of action involves:
* Deleting the file through an integrated Data Loss Prevention (DLP) solution.
* Reviewing access through the Audit Logs API.
Slack documentation confirms:
"A DLP integration allows detection and remediation (e.g., deletion) of sensitive files or messages. The Audit Logs API provides detailed logs of user activity, including file downloads." Mobile Device Management (MDM) focuses on device security, not file tracking, and EKM controls encryption but doesn't show file download actions.
(Reference: Slack Administration Study Guide - Security and Compliance - Data Loss Prevention and Audit Logs)
-

NEW QUESTION # 53
You're an Org Owner at a company that doesn't allow members to manage anySlack Connect permissions. A member reaches out to you with a concern they sent a Slack Connect channel invitation to the wrong external company.
Unfortunately, the company the invitation was sent to has custom approval settings at your organization, so the invitation was approved automatically. Your member is not sure whether members from the company they accidentally invited will gain access to sensitive information if they accept the channel invitation and needs your advice on how to proceed.
What should you tell the requestor?
(Select the best answer.)

A. Channel history will not be visible when the external organization accepts the invitation. You can also offer to revoke the channel invitation if it has not been accepted yet.
B. All channel history will be visible when the external organization accepts the invitation. You can also offer to revoke the channel invitation if it has not been accepted yet.
C. The requestor can choose how much channel history will be visible when the external
* organization accepts the invitation. You can also offer to show them how to revoke the channel invitation if it has not been accepted yet.
D. All channel history will be visible when the external organization accepts the invitation. You can also offer to show them how to revoke the channel invitation if it has not been accepted yet.

Answer: D

NEW QUESTION # 54
......

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