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Salesforce Salesforce-Slack-Administrator 考試大綱：

主題	簡介
主題 1	App Administration: This section evaluates the skills of Slack Administrators in managing applications within Slack. Candidates will summarize the value of interoperability for both decision-makers and end-users while learning to use Workflow Builder for automating tasks.
主題 2	Channel and User Group Administration: This section measures the skills of Salesforce Administrators in setting up and managing Slack channels. Candidates will learn when to use channels versus direct messages or group DMs, as well as when to opt for public or private channels.
主題 3	Fundamentals: This section of the exam measures the skills of Salesforce Administrators and covers the key privileges and responsibilities associated with each Slack user role. Candidates will identify unique features of Slack's paid plans and understand the common responsibilities shared by Admins and Owners. Additionally, this section emphasizes the importance of workspace and organization-level settings and dashboards, focusing on how they contribute to effective Slack management.
主題 4	Workspace Administration: This domain assesses the competencies of Salesforce administrators in creating and managing Slack workspaces to meet organizational needs. Candidates will determine when a new workspace should be created and manage the approval process for workspace creation.
主題 5	Security: This domain targets Salesforce Security specialists in identifying Slack product security features that meet organizational needs. Candidates will describe how Slack addresses security governance, risk management, and compliance while recommending features that protect sensitive data.

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最新的 Salesforce Administrator Salesforce-Slack-Administrator 免費考試真題 (Q190-Q195):

問題 #190
Bella is a Workspace Admin at a company with 3,500 employees. She is receiving complaints from her colleagues that "Slack is too noisy". Her team is bothered by frequent use of @here and @channel in public channels. She has never evaluated or changed the default settings, so she wants to change how those notifications work in her workspace.
How can Bella change her workspace's messaging restrictions to minimize disruption?

A. Set @here and @channel to be used only in private channels, where membership is more limited.
B. Restrict @here and @channel usage to Owners and Admins only.
C. DM each user who uses the @here and @channel mentions and ask them not to do this in large channels.
D. Restrict public channel posting to just Owners and Admins.

答案：B

解題說明：
Slack provides an option to restrict the use of @channel, @here, and @everyone mentions to Workspace Owners and Admins only.
Slack's guidance states:
"To prevent disruption, you can limit the ability to use @channel, @here, and @everyone mentions to only Workspace Owners and Admins." This prevents misuse in large public channels while still preserving structured communications.
(Reference: Slack Administration Study Guide - Notification Settings and Messaging Restrictions)

問題 #191
You've been working amongst a small group of experienced Slack admins.
Your company is beginning to grow exponentially, and the following
responsibilities are beginning to overwhelm your small admin team:
* Managing how channels are administered.
* Creating and managing legal holds.
* Managing users.
Your team decides to assign a few system roles to support the admin team.
Which role will be responsible for assigning admin responsibilities?
(Select the best answer.)

A. Users Admin
B. Channels Admin
C. Roles Admin
D. Compliance Admin

答案：C

問題 #192
You're a Workspace Admin cleaning up inactive channels.
You find a channel inactive for nine months with important content and one member remaining.
What should you do?

A. Notify the one channel member, then archive the channel.
B. Notify the one channel member, then rename the channel and add #archived as a prefix.
C. Notify the one channel member, then delete the channel.
D. Notify the one channel member that you are keeping the channel active, but limiting posting permissions to admins only.

答案：A

解題說明：
Slack's guidance for handling inactive channels states:
"Archiving a channel preserves its content and history, allowing it to remain searchable without accepting new posts." Deleting (A) would permanently remove the content. Renaming or limiting posting (C, D) are not standard clean-up procedures for inactive channels.
(Reference: Slack Administration Study Guide - Channel Lifecycle Management)

問題 #193
You're working with other Workspace Admins to define the criteria to approve requests to convert public channels to private.
What is one example of an acceptable reason to convert a public channel to private?

A. Several members in the channel are also communicating by direct message (DM).
B. Channel membership is low; in the single digits.
C. Channel members need to share sensitive files which should not be accessible by the wider workspace.
D. Members of the workspace do not wish to be notified of new content in the channel.

答案：C

解題說明：
Slack best practices state:
"If channel content needs to become more sensitive or confidential, converting a public channel to private helps control access to information." Low membership (B) or duplicate conversations (C) are not valid reasons. Notification preference (A) does not relate to confidentiality.
(Reference: Slack Administration Study Guide - Guidelines for Converting Channels)
-

問題 #194
Asher manages a global workplace and facilities team. Currently, his team receives all global requests in a channel called #help-workplace. Because the channel now receives hundreds of requests per day, the support team asks Asher if they can create regional channels to make triaging requests more manageable.
How should Asher respond to this request?

A. Create new regional channels and name them using the #help-workplace-region format, then assign regional team members to monitor each channel.
B. Create a private channel for the global workplace team to triage requests from #help-workplace into the appropriate regions.
C. Allow each region to create new channels and name them after famous landmarks in their region, then assign regional team members to monitor each channel.
D. Continue to use one centralized channel to minimize confusion for channel members on where workplace requests should be submitted, but require that members start posts with the name of the region where they're requesting assistance.

答案：A

解題說明：
Slack best practices for managing high-volume help channels recommend:
"Creating regional help channels following a clear, consistent naming convention, such as #help-workplace- region, so requests are easier to route and monitor." This method ensures that requests are properly triaged without confusing users and keeps the support experience scalable.
(Reference: Slack Administration Study Guide - Best Practices for Managing High-Volume Support Channels)

問題 #195
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