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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Service Management Key Concepts	- Service Offerings - Service Relationships - Value and Value Co-creation
The Four Dimensions of Service Management	- Organizations and People - Value Streams and Processes - Partners and Suppliers - Information and Technology
ITIL Service Value System (SVS)	- Guiding Principles - Continual Improvement - Governance - Service Value Chain - Practices Overview

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EXIN ITIL 4 Foundation Sample Questions (Q140-Q145):

NEW QUESTION # 140
Which practice provides a communications point for users to report operational issues, queries and requests?

A. Continual improvement
B. Service desk
C. Relationship management
D. Incident management

Answer: B

NEW QUESTION # 141
Which is CORRECT about change authorization?

A. Emergency changes are authorized by the technician making the change
B. The change authority will ensure changes are authorized after they are deployed
C. Assignment of the change authority is based on the change type and model
D. A change authority is assigned each time a standard change is requested

Answer: C

NEW QUESTION # 142
Which is NOT a component of the service value system?

A. Continual improvement
B. Governance
C. Opportunity and demand
D. The service value chain

Answer: C

NEW QUESTION # 143
What are the MOST important skills required by service desk staff?

A. Technical skills
B. Supplier management skills
C. Problem resolution skills
D. Incident analysis skills

Answer: D

NEW QUESTION # 144
What are typically recognized through notifications created by an IT service, CI or monitoring tool?

A. Problems
B. Events
C. Incidents
D. Requests

Answer: B

NEW QUESTION # 145
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