ITILFNDv5試験復習赤本、ITILFNDv5コンポーネント

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: ITIL Service Management Framework	2-4%	- The four dimensions of service management - ITIL guiding principles - ITIL service value system (SVS)
Topic 2: ITIL Practices	34-38%	- General management practices - Service management practices - Technical management practices
Topic 3: Introduction to ITIL	2-4%	- Purpose of the ITIL Foundation qualification - Key concepts of service management
Topic 4: ITIL Guiding Principles	15-19%	- Think and work holistically - Collaborate and promote visibility - Optimize and automate - Start where you are - Keep it simple and practical - Focus on value - Progress iteratively with feedback
Topic 5: ITIL Service Value System	13-17%	- Interaction between the service value chain and the guiding principles - Inputs, outputs, and activities of the service value chain - The service value chain
Topic 6: The Four Dimensions of Service Management	13-17%	- Partners and suppliers - Organizations and people - Value streams and processes - Information and technology

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Peoplecert ITIL Foundation (Version 5) 認定 ITILFNDv5 試験問題 (Q96-Q101):

質問 # 96
Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.

A. Change
B. Event
C. Problem
D. Known error

正解：C

解説：
The cause of one or more incidents. It represents a deeper issue that needs to be identified and resolved to prevent future incidents. For example, the root cause of a system outage might be a software bug or a hardware failure.

質問 # 97
A healthcare IT provider is planning to launch a new digital appointment system. According to
'Focus on value', what should the organization do first?

A. Understand why patients use the appointment service
B. Analyze how the system will help patients achieve their goals
C. Evaluate the risks and financial consequences for the consumers
D. Identify who the service consumers and key stakeholders are

正解：D

解説：
The principle 'Focus on value' begins with identifying who the service consumers and key stakeholders are, as understanding who is involved is essential before determining what value means and how it can be created for them.

質問 # 98
What is a value stream?

A. A set of organizational resources and capabilities to achieve an objective
B. A tangible or intangible deliverable of an activity
C. A configuration of an organization's resources designed to offer value for a consumer
D. A series of steps an organization undertakes to enable value for consumers through management of products and services

正解：D

解説：
A value stream is a series of steps an organization undertakes to create and deliver products and services, enabling value for consumers through coordinated activities and the use of management practices.

質問 # 99
Which lifecycle activity is focused on creating prototypes and specifications?

A. Support
B. Design
C. Deliver
D. Transition

正解：B

解説：
The design activity is focused on creating prototypes and specifications, so option A is correct. In the ITIL product and service lifecycle, design translates ideas, needs, and requirements into structured solution concepts that can be built, tested, and transitioned. This includes defining product characteristics, user interactions, architectural approaches, acceptance criteria, and service quality considerations. Prototypes may be created to explore concepts, reduce uncertainty, and validate assumptions before larger investment. Specifications provide the documented requirements and characteristics that guide development and later lifecycle activities. Deliver and support happen later and focus on providing and assisting services in use.
Transition is concerned with introducing new or changed products and services into the live environment. Therefore, the lifecycle activity most closely associated with prototypes and specifications is design.

質問 # 100
What is a digital product?

A. The access to the service provider's resources and their use according to the agreed terms and conditions
B. A combination of an organization's resources based on digital technology and designed to offer value to consumers
C. Actions performed by a service provider or jointly by a service provider and consumer
D. A formal description of one or more services designed to address consumer needs

正解：B

解説：
A digital product is a combination of an organization's resources based on digital technology and designed to offer value to consumers, so option C is correct. ITIL treats products as structured configurations of resources that can include software, infrastructure, data, interfaces, knowledge, and supporting capabilities. These products form the basis for digital services and help enable outcomes for consumers.

質問 # 101
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