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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Framework for the Governance of Enterprise IT | 25% | - Development and implementation of governance frameworks - Governance assurance and continuous improvement - Principles, concepts and components of governance - Alignment with enterprise goals and strategies |
| Topic 2: Strategic Management | 20% | - Investment and portfolio management - IT strategy development and alignment - Strategic planning and governance integration - Enterprise architecture and technology roadmaps |
| Topic 3: Risk Optimization | 20% | - Risk monitoring and reporting - Risk identification, assessment and evaluation - IT risk management framework - Risk response and mitigation strategies |
| Topic 4: Benefit Realization | 20% | - Benefit measurement and monitoring - Value delivery and benefits identification - Optimization of investments and outcomes - Business case development and management |
| Topic 5: Resource Optimization | 15% | - IT resource planning and allocation - Resource performance and efficiency - Sourcing and vendor management - Human, financial and infrastructure resources |
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NEW QUESTION # 393
When selecting a vendor to provide services associated with a critical application which of the following is the MOST important consideration with respect to business continuity planning (BCP)?
Answer: D
Explanation:
Evaluating whether the vendor's BCP aligns with the enterprise's BCP is the most important consideration when selecting a vendor to provide services associated with a critical application, because it helps to ensure that the vendor can meet the service level agreements (SLAs) and recovery objectives of the enterprise in the event of a disruption or disaster. A BCP is a plan that defines how an organization will continue its critical business processes and functions during and after a crisis1. A vendor's BCP should be compatible and consistent with the enterprise's BCP, and should address the specific risks, impacts, and requirements of the service provision2. Evaluating whether the vendor's BCP aligns with the enterprise's BCP helps to avoid any gaps, conflicts, or issues that could affect the availability, performance, and quality of the service, and to ensure that the vendor can restore the service within an acceptable time frame3. Evaluating whether the vendor's BCP aligns with the enterprise's BCP also helps to comply with the regulatory and contractual obligations, and to protect the reputation and value of the enterprise4.
References := Business Continuity Planning (BCP) Definition, Business Continuity Planning for Vendors:
What You Need to Know, Vendor Business Continuity Plan: How to Ensure Your Vendors Are Prepared for Disasters, Business Continuity Planning for Vendors: 5 Steps to Success.
NEW QUESTION # 394
Who is PRIMARILY accountable for delivering the benefits of an IT-enabled investment program to the enterprise?
Answer: C
Explanation:
According to the CGEIT certification guide, the business sponsor is primarily accountable for delivering the benefits of an IT-enabled investment program to the enterprise. The business sponsor is the person who has the authority and responsibility to initiate, influence and approve the business objectives and requirements of the program. The business sponsor also ensures that the program aligns with the enterprise strategy and delivers value to the enterprise1. The program manager, the IT steering committee chair and the CIO are responsible for supporting the business sponsor in delivering the benefits, but they are not primarily accountable for them2. Reference:= CGEIT certification guide, domain 4: Benefits Realization, section 4.1: Benefits Governance, page 137.
CGEIT certification guide, domain 4: Benefits Realization, section 4.2: Benefits Delivery Life Cycle, page 140.
NEW QUESTION # 395
Which of the following would be the BEST long-term solution to address the concern regarding loss of experienced staff?
Answer: B
Explanation:
The best long-term solution to address the concern regarding loss of experienced staff is to implement knowledge management practices, because knowledge management is the process of creating, sharing, using, and managing the knowledge and information of an organization1. Knowledge management practices can help capture, document, and transfer the valuable knowledge and expertise of the experienced staff before they leave the organization, as well as facilitate the learning and development of the new or existing staff. Knowledge management practices can also enhance the organizational performance, innovation, and competitiveness by leveraging the intellectual capital and creating a culture of knowledge sharing2. According to a study by 3, the impact of knowledge management practices on employee retention is significant and positive in both IT and banking industries. Another study by 4 found that knowledge management practices can improve job satisfaction and employee retention by fostering a supportive work environment, providing growth opportunities, and rewarding knowledge contributions. Therefore, implementing knowledge management practices can help mitigate the risk of losing experienced staff and their knowledge in the long run.
The other options are not the best long-term solutions, because they are either short-term or partial solutions.
Establishing a mentoring program for IT staff can help transfer some of the knowledge and skills of the experienced staff to the mentees, but it may not be sufficient or systematic enough to capture and preserve all the relevant knowledge. Determining key risk indicators (KRIs) can help monitor and measure the risk exposure of losing experienced staff, but it does not address the root cause or provide a solution for the problem. Retaining key staff as consultants can help retain some of the expertise and experience of the staff, but it may not be feasible or cost-effective in the long term, and it may also create dependency and vulnerability issues for the organization.
NEW QUESTION # 396
The MOST effective way to ensure that IT supports the agile needs of an enterprise is to:
Answer: B
NEW QUESTION # 397
Which of the following provides the BEST evidence of an IT risk-aware culture across an enterprise?
Answer: C
Explanation:
An IT risk-aware culture is one that promotes a shared understanding of risk and supports the organization's strategy, business model, operational practices, and competitive advantage1. It works to strengthen the core of an organization's operations and protects customers, the brand, and the bottom line1. An IT risk-aware culture also involves the participation and collaboration of all stakeholders in identifying, assessing, and managing IT risks2. Therefore, the BEST evidence of an IT risk-aware culture across an enterprise is when business staff report identified IT risks. This indicates that the business staff are aware of the potential threats and impacts that IT risks can pose to the organization, and that they are willing and able to communicate and escalate them to the appropriate authorities3.
The other options are not as good as option A. While it is important to communicate IT risks to the business, publish IT risk-related policies, and ensure the resilience of the IT infrastructure, these are not sufficient to demonstrate an IT risk-aware culture across an enterprise. They are rather means to achieve the end goal of managing and mitigating IT risks. They do not necessarily reflect the level of awareness, attitude, and behavior of the organization's employees toward risk and how risk is managed within the organization. Reference:= Cultivating a Risk Intelligent Culture - Deloitte US1 Building an Effective Risk-Aware Culture - Magazine4
7 Steps to Create a Risk-Aware Culture | Treasury & Risk3
NEW QUESTION # 398
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