Clearer MB-240 Explanation, Exam MB-240 Score

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Microsoft MB-240 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Field Service Mobile and Customer Experience	20%	- Mobile app configuration 1. Enable offline capabilities 2. Configure Field Service mobile app - Customer engagement 1. Customer communication workflows 2. Service feedback management
Topic 2: Configure Dynamics 365 Field Service	20%	- Configure Field Service settings 1. Set up Field Service parameters 2. Configure organizational units and resources
Topic 3: Work Order Management	25%	- Manage work orders lifecycle 1. Create and manage work orders 2. Manage incidents and service tasks
Topic 4: Schedule and Dispatch Work	20%	- Resource scheduling 1. Use schedule board 2. Optimize scheduling and routing
Topic 5: Manage Inventory and Assets	15%	- Inventory management 1. Manage products and stock 2. Track customer assets

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q155-Q160):

NEW QUESTION # 155
You recently created a new schedule board tab.
You need to ensure that only a subset of users can view this new tab.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Ensure the schedule board tab is configured to be shared with specific people.
B. From the schedule board setting, ensure the record is shared with the appropriate users or teams.
C. Ensure the users have the proper security role.
D. From the schedule board setting, email the record link to the appropriate users or teams.

Answer: A,C

NEW QUESTION # 156
You are a field service manager who reviews completed work orders before they are posted. You noticed that there are many maintenance jobs that use the same exact parts and labor, and require the same skills.
You want to create an incident type from one of the recently completed work orders, but you need to ensure that each job has a unique duration and inspection associated.
You need to update the configuration in the Create Incident Type from Work Order dialog.
Which settings should be updated in order to create your desired template? To answer, select the appropriate settings in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 157
During requirement and design discussions, Litware. Inc. Subject Matter Experts (SMEs) discuss a specific scenario.
A customer purchases an HVAC system along with a 1-year service contract and a 3-year extended warranty. After 9 months, the system shuts down and the customer cannot get it started back up. The customer calls into Litware, Inc. to inform them the system is down and he needs a service technician to come out to fix the unit.
The SMEs want to know which functionality within Dynamics 365 Field Service can handle the scenario.
Which configuration steps should you take in each of the categories listed? To answer, drag the appropriate configuration to the correct category in the answer are a. Each element may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.

Answer:

Explanation:

NEW QUESTION # 158
Your company's inventory clerk is using the Returning to Vendor feature in Dynamics 365 for Field Service to process a customer ' s request to return a wheel that is the wrong size.
The clerk needs to understand the different tracking options for returning to the vendor.
Which actions correspond with track the return and which actions correspond with another return to vendor option? To answer, drag the type of return to the action. Each type or return may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:

NEW QUESTION # 159
The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to the most appropriate resource scheduling.
The manager is unable to optimize requirements and bookings related to work orders.
Which three settings are required? Each correct answer presents part of the solution.

A. Add RSO to the profile Field Service-Administrator.
B. Add the RSO dispatcher role to a dispatcher.
C. Enable Resource Scheduling Optimization.
D. Set Connect to Maps as Yes.
E. Assign the Field Service-Administrator security role to the RSO user.

Answer: C,D,E

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso- configuration

NEW QUESTION # 160
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