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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Security	28%	- Security fundamentals 1. Authentication and authorization 2. Zero Trust concepts 3. Permissions and access control - Threats and mitigation 1. Data protection and disposal 2. Malware types and removal 3. Social engineering prevention - Network and application security 1. Encryption technologies 2. Wireless security protocols 3. Firewalls and security appliances
Topic 2: Operating Systems	28%	- macOS, Linux, and Chrome OS basics 1. System configuration and maintenance 2. Installation and navigation 3. Command-line operations - Windows installation, configuration, and management 1. Command-line tools and scripting 2. Device drivers and system updates 3. File systems, partitions, and storage management 4. Windows 10/11 features and settings - Mobile operating systems 1. Android and iOS configuration 2. Mobile device management 3. App installation and security settings
Topic 3: Operational Procedures	21%	- Safety and compliance 1. Environmental controls 2. Workplace safety procedures 3. Privacy and regulatory compliance - IT service management 1. Backup and recovery processes 2. Disaster recovery planning 3. Documentation and change management - Communication and professionalism 1. Incident reporting 2. Customer service techniques 3. SLA management
Topic 4: Software Troubleshooting	23%	- Application and security troubleshooting 1. Security-related issues and fixes 2. Application crashes and errors 3. Installation and compatibility problems - Mobile device troubleshooting 1. App and OS update failures 2. Performance and battery problems 3. Connectivity and synchronization issues - Operating system issues 1. Update and driver failures 2. System crashes and performance issues 3. Boot errors and startup problems

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q153-Q158):

NEW QUESTION # 153
SIMULATION 2
As a corporate technician, you are asked to evaluate several suspect email messages on a client's computer. Corporate policy requires the following:
- All phishing attempts must be reported.
- Future spam emails to users must be prevented.
INSTRUCTIONS
Review each email and perform the following within the email:
- Classify the emails
- Identify suspicious items, if applicable, in each email
- Select the appropriate resolution
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Answer:

Explanation:
Inbox mail 1 - Account Locked- Phishing - Report email to Information Security Inbox mail
2 - Share your feedback - Legitimate - Perform no additional actions Inbox mail
3 - Employee orientation - Legitimate - Perform no additional actions Inbox mail
4 - Security Update - Spam - Report email to Information Security Inbox mail
5 - Interview - Legitimate - Perform no additional actions

NEW QUESTION # 154
A technician reviews an organization ' s incident management policy. The organization uses a third-party vendor with multiple tools to protect its assets. What service type is this?

A. PaaS
B. MDR
C. XDR
D. EDR

Answer: B

Explanation:
Managed Detection and Response (MDR)involves outsourcing security monitoring to a third-party that uses multiple tools and analytics.
FromTravis Everett - All-in-One Exam Guide:
"MDR providers handle threat detection and response using a combination of advanced tools, analytics, and expert personnel."

NEW QUESTION # 155
Recently, the number of users sharing smartphone passcodes has increased. The management team wants a technician to deploy a more secure screen lock method. Which of the following technologies should the technician use?

A. Multifactor authentication
B. Device encryption
C. Facial recognition
D. Pattern lock

Answer: C

Explanation:
Facial recognition leverages biometric characteristics unique to each user, offering stronger security than shared passcodes or easily observed pattern locks. It ensures that only the enrolled individual can unlock the device, reducing the risk of unauthorized access from shared codes.

NEW QUESTION # 156
A customer wants to format an external hard drive to work on both Windows and macOS. Which of the following filesystems is the best to use?

A. XFS
B. APFS
C. NTFS
D. exFAT

Answer: D

Explanation:
exFAT is natively supported for both read and write access on Windows and macOS. It is specifically designed for removable storage and supports large files and large volumes, making it the best choice for cross-platform compatibility.

NEW QUESTION # 157
Which of the following concepts should a technician consider when discussing confidential work projects with individuals outside the company?

A. EOL
B. NDA
C. SLA
D. EULA

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
AnNDA (Non-Disclosure Agreement)is used to ensure confidentiality of sensitive company information, especially when interacting with external parties.
FromQUENTIN DOCTER - COMPTIA A+ COMPLETE study GUIDE:
"An NDA ensures that confidential information is not disclosed to unauthorized individuals, especially important in external communications."

NEW QUESTION # 158
......

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