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Salesforce ADM-201 Exam Syllabus Topics:

Section	Weight	Objectives
Productivity and Collaboration	10%	- Activity management 1. Tasks, events, calendars - Mobile and integrations 1. AppExchange and third-party integrations 2. Salesforce Mobile App capabilities - Chatter 1. Feeds, groups, collaboration features
Automation	15%	- Process Automation 1. Email alerts, field updates, tasks 2. Flow Builder, approval processes
Configuration and Setup	15%	- User interface configuration 1. Navigation and global settings 2. Declarative customization options - Company settings 1. Fiscal year, business hours, currency management 2. Default settings and organizational structure - Security and access 1. Password policies and login access 2. Profiles, permission sets, roles and sharing rules
Service and Support Applications	10%	- Case management 1. Support processes and entitlements 2. Cases, queues, assignment rules, escalation rules - Knowledge and Communities 1. Knowledge base setup and usage 2. Community configuration and access
Data and Analytics Management	17%	- Data management 1. Import, update, export, mass delete, backup 2. Data validation and quality tools - Reports and dashboards 1. Dashboard components and sharing 2. Report types, creation, customization
Agentforce AI	8%	- AI capabilities 1. Agentforce setup and configuration 2. AI features and usage guidelines
Object Manager and Lightning App Builder	15%	- Lightning App Builder 1. App navigation and customization 2. Custom Lightning pages and components - Object customization 1. Page layouts, record types, business processes 2. Standard and custom objects, fields, relationships
Sales and Marketing Applications	10%	- Sales Cloud features 1. Lead management, conversion, assignment rules 2. Opportunity management, stages, products, price books - Marketing tools 1. Campaigns, campaign influence 2. Marketing automation capabilities

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Salesforce Certified Administrator Sample Questions (Q10-Q15):

NEW QUESTION # 10
A record owner has the privileges to: View and edit records, transfer or change ownership of records, and delete owned records.

A. False. All the time.
B. True. If Object permission is enabled.
C. False. If Object permission is enabled.
D. True. If Object permission is disabled.
E. False. If Object permission is disabled.
F. True. All the time.

Answer: B,E

Explanation:
Section: Volume F
Explanation/Reference:

NEW QUESTION # 11
The Cloud Kicks sales team has asked that two of the fields that appear on the Opportunity cards in Kanban view be changed to make the cards more meaningful. Which feature should a Platform Administrator access to make this change?

A. Compact Layout
B. Kanban Settings
C. Page Layout
D. Record Type

Answer: A

Explanation:
In the Salesforce Lightning Experience, the fields displayed in the " header " of a record and on the cards in the Kanban view are controlled by the Compact Layout. Each object has a System Default compact layout, but a Platform Administrator can create custom ones to prioritize the most important information, such as " Account Name " and " Close Date. " By editing the primary compact layout for the Opportunity object, the admin directly controls which fields the sales team sees as they drag and drop deals through the Kanban stages. While Page Layouts (Option C) control the main record detail page and Kanban Settings (Option D) control which field is used for columns and summaries, the individual " card " content is always driven by the Compact Layout. This ensures that users can quickly gather key context without needing to open every individual record.

NEW QUESTION # 12
What are three Setting an administrator should configure to make it easy for approvers to respond to approval requests?
Choose 3 Answers.

A. Update the organizations chatter setting to allow approvals.
B. Create a flow to automatically approve all records.
C. Specify initial submission actions within the approval process.
D. Add the Items to approve component to the approvers home page.
E. Enable the organizations Email approval response setting.

Answer: A,C,D

Explanation:
To make it easy for approvers to respond to approval requests, the administrator should configure three settings:
* Update the organization's chatter setting to allow approvals, which enables approvers to approve or reject requests from chatter feeds or email notifications
* Enable the organization's Email approval response setting, which allows approvers to reply to approval request emails with keywords such as APPROVE or REJECT
* Add the Items to approve component to the approvers home page, which shows a list of pending approval requests that can be acted upon with one click Specifying initial submission actions within the approval process will not affect how approvers respond to requests. Creating a flow to automatically approve all records will bypass the approval process altogether. References:
https://help.salesforce.com/s/articleView?id=sf.approvals_considerations.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.approvals_email.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.approvals_one_click.htm&type=5

NEW QUESTION # 13
Northern Trail Outfitters has a new flow that automatically sets field values when a new account is created. The flow is launched by a process, but the flow is not working properly.

A. View the setup audit trail and review for errors.
B. Set up email logs and review the send error logs.
C. Review debug logs with the flow logging level.
D. Use the native feature in the Flow Builder.

Answer: D

NEW QUESTION # 14
What are the valid organization-wide default options for the Account Object?

A. Public Read/Write/Delete
B. Public Read/Write/Transfer
C. Private
D. No. Access

Answer: C

NEW QUESTION # 15
......

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