Salesforce FS-Con-101软件版 - FS-Con-101考試指南

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Salesforce FS-Con-101 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Configuring Maintenance Plans	5%	- Schedule recurring work - Design and implement maintenance plans
Topic 2: Managing Scheduling and Optimization	28%	- Use dispatcher console and scheduling tools - Configure scheduling policies and optimization rules - Set up operating hours and availability - Manage service appointment lifecycle and assignment
Topic 3: Managing Inventory	8%	- Select inventory and price book models - Manage products, consumption, and returns
Topic 4: Managing Assets	5%	- Maintain assets and asset relationships - Track asset history and maintenance
Topic 5: Permissions and Sharing	5%	- Configure permission sets and access - Manage territory visibility and sharing rules
Topic 6: Managing Work Orders	23%	- Manage work order lifecycle, line items, and milestones - Configure work order processes, types, and parameters - Relate work orders, service appointments, and products
Topic 7: Configuring Mobility	10%	- Configure Field Service mobile app settings - Distinguish mobile app capabilities - Enable mobile workflows and sign-off processes
Topic 8: Managing Resources	16%	- Understand license types and deployment - Manage time sheets, operating hours, and skills - Configure service territories and membership - Set up and manage crews and resource types

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FS-Con-101考試指南，FS-Con-101最新考題

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最新的 Field Service Lightning program FS-Con-101 免費考試真題 (Q78-Q83):

問題 #78
Universal Containers wants to ensure that Service Appointments are only assigned toActive Resources.
Which configuration should a Consultant recommend for the Scheduling Policy?

A. Preferred Resources
B. Match Fields
C. Match Boolean
D. Required Resources.

答案：C

解題說明：
Match Boolean is an optimization criterion that prioritizes matching service appointments with resources based on boolean fields such as certifications or preferences[139]. Using Match Boolean in the Scheduling Policy would allow Universal Containers to ensure that Service Appointments are only assigned to Active Resources bycreating a boolean field on the service resource object such as Active Resource and setting it to true or false depending on their status. Match Fields is an optimization criterion that prioritizes matching service appointments with resources based on fields such as skills or territories[140]. Preferred Resources is an optimization criterion that prioritizes assigning service appointments to resources who have previously completed similar work orders or who are preferred by customers[141]. Required Resources is an optimization criterion that prioritizes assigning service appointments to resources who are explicitly required by customers or dispatchers[142]. References: https://help.salesforce.com/s/articleView?id=sf.
fs_scheduling_policies_optimization_criteria_match_boolean.htm&type=5https://help.salesforce.com/s
/articleView?id=sf.fs_scheduling_policies_optimization_criteria_match_fields.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_scheduling_policies_optimization_criteria_preferred_resources.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_scheduling_policies_optimization_criteria_required_resources.htm&type=5

問題 #79
Which two reports should a Consultant build to track the number of parts used by a Technician during a Given time period? Choose 2 answers

A. Service Appointment inventory
B. Work Order inventory
C. Products Consumed on Work Order Line Items
D. Products Consumed on Work Orders

答案：C,D

解題說明：
The requirement is best implemented with Products Consumed on Work Orders and Work Order Line Items.
Products Consumed records the parts actually used during service. Reporting at the Work Order level gives job-level usage, while reporting on Work Order Line Items provides task-level consumption detail.
Inventory design should also preserve pricing and traceability. Price Books and Price Book Entries supply commercial pricing, while serialized inventory gives unit-level identity when individual items must be tracked. Product Requests and Product Transfers manage replenishment and movement rather than the underlying job structure.
The alternatives address different parts of the Field Service model. Service Appointment inventory and Work Order inventory are not the standard consumption records used to measure actual part usage.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Inventory - Products Consumed; Work Orders; Work Order Line Items; inventory reporting.

問題 #80
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement

A. Work Types
B. Entitlement Templates
C. Entitlements
D. Work Order Record Types

答案：A

解題說明：
Work Types are templates that define the duration, skills, and products required for a work orderor work order line item. By creating Work Types for Install, Break-fix, and Inspections, Universal Containers can standardize creation of Work Orders with the correct skills and estimated time to completion[34]. Entitlement Templates are templates that define the terms of support for customers such as number of cases allowed or response time[35]. Entitlements are records that specify customers' support terms based on their contracts or warranties[36]. Work Order Record Types are record types that allow creating different page layouts and picklist values for different types of work orders[37]. References: https://help.salesforce.com/s/articleView?
id=sf.fs_work_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
entitlements_templates_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
entitlements_overview.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_work_orders_record_types.htm&type=5

問題 #81
Universal Containers is deploying Field ServiceLightning in Europe, where pricing varies by country.
What Price Book structure is recommended?

A. Utilize a custom Price Book specific to each country.
B. Utilize a custom Price Book with pricing rules applied.
C. Utilize the standard Price Book with pricing rules applied.
D. Utilize a standard Price Book specific to each country.

答案：A

解題說明：
A custom Price Book allows different prices for the same products in different markets. A standard Price Book has the same prices for all markets. Pricing rules arenot available for Field Service Lightning.
References: https://help.salesforce.com/s/articleView?id=sf.pricebook_custom.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.pricebook_standard.htm&type=5https://help.salesforce.com/s/articleView?
id=sf.fs_pricing.htm&type=5

問題 #82
A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should theConsultant recommend to meet this requirement?

A. Create and schedule independent Work Orders for each Asset, each with a Service Appointment.
B. Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.
C. Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.
D. Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.

答案：D

解題說明：
A Service Appointment with a single Work Order with Work Order Line Items for each Asset allows servicing multiple Assets at a customer site during a single visit with minimal impact for the customer and consolidated work for the Technician[28. Creating and scheduling independent Work Orders for each Asset, each with a Service Appointment, would create unnecessary complexity and duplication. Creating designated Time Slots to ensure appropriate time is held to accommodate these types of visits would not address the requirement of servicing multiple Assets. Creating a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment, would create redundant service appointments for the same visit.
References: https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5https://help.salesforce.com/s/articleView?
id=sf.fs_work_order_line_items.htm&type=5

問題 #83
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