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| Section | Weight | Objectives |
|---|---|---|
| Asset and Maintenance Management | 5% | - Explain how maintenance plans and maintenance rules are used - Given a scenario, determine the appropriate asset management setup |
| Field Service Mobile App | 10% | - Given a scenario, determine the appropriate configuration for the Field Service mobile app - Explain how to use the Field Service mobile app to perform field service tasks - Demonstrate how to configure offline data and push notifications |
| Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Managing Work Orders | 23% | - Explain the work order lifecycle and applicable statuses - Distinguish between work order line item types and their usage - Given a scenario, configure work order processes, parameters, and field settings - Apply the appropriate product and price book configurations for a scenario |
| Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Managing Scheduling and Dispatch | 28% | - Given a scenario, determine the appropriate dispatch and scheduling settings - Explain the difference between global, local, and emergency scheduling - Demonstrate how to use the dispatcher console - Explain the usage of complex work and work capacity - Determine the appropriate optimization rules and service objectives for a scenario |
| Managing Resources | 16% | - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Demonstrate how to use time off to manage resource availability - Explain the relationships between service territories, operating hours, and shifts |
| Inventory and Order Management | 10% | - Distinguish between product items, product item transactions, and product requests - Explain the inventory and order management process - Given a scenario, determine the appropriate settings for product item tracking |
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NEW QUESTION # 107
In which two scenarios should a Consultant recommend Multi-Day Service Appointments? Choose 2 answers
Answer: B,C
Explanation:
The correct configuration is Multi-Day Service Appointments. Use them when one body of work exceeds a resource ' s available working hours in a day or must continue across consecutive days, including nonworking periods such as weekends. The scheduler distributes the duration across eligible working periods.
Salesforce Field Service treats the Service Appointment as the primary unit of scheduling. Scheduling Policies combine Work Rules, which determine whether a resource or time slot is valid, with Service Objectives, which score valid alternatives against business priorities. The selected configuration therefore has to operate at the scheduling layer rather than merely changing descriptive fields on the parent Work Order.
The alternatives address different parts of the Field Service model. Jobs requiring separate stages by different resources are better represented as separate appointments with dependencies, while a recurring same-day pattern is not a multi-day appointment.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Scheduling and Optimization - Multi-Day Service Appointments; resource availability; complex work.
NEW QUESTION # 108
Which three objects are associated to the Work Type? Choose 3 answers
Answer: B,C,D
Explanation:
Skill Requirements, Articles, and Products Required is the appropriate Field Service design. Work Types are reusable job templates. They directly associate the skills required to perform the work, the Knowledge articles that guide technicians, and the products expected for execution.
The Field Service data model separates the service requirement from its individual tasks and visits. A Work Order represents the overall job, Work Order Line Items represent component-level or task-level work, and Service Appointments represent the scheduled field visits used to execute that work. Choosing the correct level preserves accurate history, pricing, inventory, and scheduling.
The alternatives address different parts of the Field Service model. Service Resources are selected later by scheduling, and Service Appointments may be generated from work using a Work Type but are not one of the three supporting objects identified by the question.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Work Orders - Work Types; Skill Requirements; Knowledge Articles; Products Required.
NEW QUESTION # 109
When completing a Work Order in the field, the Technician needs to capture twoSignatures to ensure compliance.
Which steps are needed to configure the signature capture?
Answer: C
Explanation:
The correct configuration is Signature Types and Signature Blocks on the Service Report Template. For multiple signatures, define the relevant Signature Types and place a separate Signature Block for each type on the Service Report Template. The technician can then collect the required approvals when the report is generated in Field Service Mobile.
When comparing Salesforce Mobile with Field Service Mobile, the latter should be treated as an operational field-work client rather than a generic CRM client. Its offline capabilities, appointment-centric experience, signature/report functions, geolocation controls, and technician-specific actions are the features that should drive the configuration decision.
The alternatives address different parts of the Field Service model. Separate Service Reports, custom fields, or a custom Flow are unnecessary when the native Service Report signature model already supports multiple signature roles.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Configuring Mobility - Service Reports; Signature Types; Signature Blocks.
NEW QUESTION # 110
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement
Answer: D
Explanation:
Work Types are templates that define the duration, skills, and products required for a work orderor work order line item. By creating Work Types for Install, Break-fix, and Inspections, Universal Containers can standardize creation of Work Orders with the correct skills and estimated time to completion[34]. Entitlement Templates are templates that define the terms of support for customers such as number of cases allowed or response time[35]. Entitlements are records that specify customers' support terms based on their contracts or warranties[36]. Work Order Record Types are record types that allow creating different page layouts and picklist values for different types of work orders[37]. References: https://help.salesforce.com/s/articleView?
id=sf.fs_work_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
entitlements_templates_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
entitlements_overview.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_work_orders_record_types.htm&type=5
NEW QUESTION # 111
Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?
Answer: A
Explanation:
This option allows creating a record to request products from another inventory location and adding product request line items for each product requested. References:https://help.salesforce.com/s/articleView?id=sf.
fs_product_requests_overview.htm&type=5
NEW QUESTION # 112
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