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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Service Request Management	25%	- Milestones and action plans - SR creation, lifecycle and processing - SR categories, assignment rules and routing - Service catalog and entitlements
Topic 2: Digital Customer Service (DCS)	20%	- Themes, templates and page customization - DCS architecture and deployment - Authentication, profiles and security
Topic 3: Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - Application Composer and extensions - SmartText, hotkeys and audit features
Topic 4: Omnichannel Communications	15%	- Email, chat and CTI configuration - Media toolbar and agent notifications - Work routing and queue setup
Topic 5: Fusion Service Overview and Setup	15%	- Security model, roles and access control - Functional Setup Manager (FSM) usage - Service configuration basics
Topic 6: Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q41-Q46):

NEW QUESTION # 41
Which four statements are correct about hotkeys for Action Commands?

A. They can be assigned to a custom action script.
B. They allow a user to forward a service request.
C. They can all be modified.
D. They allow a user to escalate a service request.
E. They have default values.
F. They allow a user to copy a service request.

Answer: B,C,D,E

NEW QUESTION # 42
Identify three considerations before starting the configuration of assignment rules to service requests.

A. the attributes of service requests to use as criteria for your rule assignments
B. the candidates of service requests to use as criteria for your rule assignments
C. the attributes of queues to use as criteria for your rule assignments
D. the rule sets you want to create and the rules to include in each rule set
E. the candidates of queues to use as criteria for your rule assignments

Answer: B,D,E

NEW QUESTION # 43
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A. Object triggers
B. Object workflows
C. Languages
D. UI components
E. Templates
F. Business objects
G. Themes
H. Pages

Answer: A,B,E,F,G,H

NEW QUESTION # 44
What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Enable the "Password Reset" option in the User Administration component.
B. Add the Password Reset component to your DCS application.
C. Instruct users that they can only change their password by chatting with an agent.
D. Obtain the Change Password Link and add it to your DCS page.

Answer: D

NEW QUESTION # 45
Which option describes the automated page presentation for incoming calls?

A. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
B. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
C. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
D. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

Answer: C

NEW QUESTION # 46
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