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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Operational Procedures	21%	- Communication and professionalism 1. SLA management 2. Incident reporting 3. Customer service techniques - Safety and compliance 1. Workplace safety procedures 2. Privacy and regulatory compliance 3. Environmental controls - IT service management 1. Backup and recovery processes 2. Disaster recovery planning 3. Documentation and change management
Topic 2: Security	28%	- Network and application security 1. Wireless security protocols 2. Firewalls and security appliances 3. Encryption technologies - Threats and mitigation 1. Data protection and disposal 2. Social engineering prevention 3. Malware types and removal - Security fundamentals 1. Authentication and authorization 2. Zero Trust concepts 3. Permissions and access control
Topic 3: Software Troubleshooting	23%	- Operating system issues 1. System crashes and performance issues 2. Update and driver failures 3. Boot errors and startup problems - Application and security troubleshooting 1. Installation and compatibility problems 2. Security-related issues and fixes 3. Application crashes and errors - Mobile device troubleshooting 1. Performance and battery problems 2. App and OS update failures 3. Connectivity and synchronization issues
Topic 4: Operating Systems	28%	- Windows installation, configuration, and management 1. Windows 10/11 features and settings 2. Device drivers and system updates 3. Command-line tools and scripting 4. File systems, partitions, and storage management - macOS, Linux, and Chrome OS basics 1. System configuration and maintenance 2. Command-line operations 3. Installation and navigation - Mobile operating systems 1. App installation and security settings 2. Android and iOS configuration 3. Mobile device management

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q119-Q124):

NEW QUESTION # 119
A new employee at a 3-D-printing company is in training. The employee's first training task is to learn about health hazards at the company. Which of the following documents should the new employee read?

A. SDS
B. EULA
C. NDA
D. AUP

Answer: A

Explanation:
The correct answer is B. SDS. SDS stands for Safety Data Sheet. It provides safety and health information about chemicals and materials, including hazards, handling, storage, disposal, and emergency response procedures. The Sybex practice-test material explains that an SDS is required for chemicals and includes physical product data, potential health risks, storage and disposal recommendations, and spill or leak procedures. It also notes that the older term MSDS was replaced by SDS, but both may appear in A+ material.
The All-in-One Exam Guide explains that MSDS/SDS forms provide information about hazardous materials, safe-use procedures, and emergency response instructions. An NDA protects confidential information. A EULA defines software license terms. An AUP defines acceptable technology use. For health hazards in a 3- D-printing environment, the correct document is an SDS.

NEW QUESTION # 120
A Windows 11 Home device is receiving constant pop-ups about an urgent need to update antivirus software in order to remove a detected threat. The user has been clicking the "X" button but the window keeps reappearing. The pop-up includes an "OK" button to install the update. What should the user do next?

A. Click the "OK" button to install the update
B. Reinstall the Windows Operating System
C. Verify the current status and settings of protection measures
D. Run System File Checker

Answer: C

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Persistent pop-ups urging antivirus updates are likelyscareware or adware. The correct approach is toverify existing antivirus settings, run a trusted security scan, and avoid interacting with unknown pop-ups.
FromQuentin Docter - CompTIA A+ Complete Study Guide:
"Users should verify antivirus status using trusted tools before responding to alerts. Fake updates are common vectors for malware."

NEW QUESTION # 121
Which of the following are system folders on macOS? (Choose two)

A. iCloud
B. FileVault
C. Library
D. Applications
E. Spotlight
F. Time Machine

Answer: C,D

NEW QUESTION # 122
Which of the following are system folders on macOS? (Select two)

A. iCloud
B. FileVault
C. Library
D. Applications
E. Spotlight
F. Time Machine

Answer: C,D

Explanation:
ApplicationsandLibraryare core system directories in macOS. TheApplicationsfolder contains installed applications. TheLibraryfolder contains support files, preferences, and other system-related files.
From theQuentin Docter - CompTIA A+ Complete Study Guide:
"macOS organizes system and user files into several key folders. Among them, Applications and Library are standard system folders where apps and related files are stored."

NEW QUESTION # 123
Which of the following is the quickest way to move from Windows 10 to Windows 11 without losing data?

A. Using gpupdate
B. In-place upgrade
C. Clean install
D. Image deployment

Answer: B

Explanation:
An in-place upgrade is the fastest and most efficient way to upgrade from Windows 10 to Windows 11 while keeping all user data, applications, and settings intact. This method is often used when the hardware meets Windows 11 requirements and no system reconfiguration is necessary.
A). gpupdate is used to refresh Group Policy settings - unrelated to OS upgrades.
B). Image deployment typically replaces the current OS and may not retain user data unless specifically customized.
C). A clean install requires formatting the drive and starting fresh, which removes all data.
Reference:
CompTIA A+ 220-1102 Objective 1.4: Given a scenario, use appropriate Microsoft operating system installation methods.
Study Guide Section: In-place upgrade vs. clean install methods

NEW QUESTION # 124
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