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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Section	Objectives
Guiding Principles for High-Velocity IT	- Agile methods - DevOps culture - Continuous improvement - Application of ITIL guiding principles - Lean practices
High-Velocity IT Techniques and Practices	- Testing and validation - Cloud computing - Security and risk management - Architecture and design - Automation
Understand High-Velocity IT Concepts	- IT transformation - High-velocity IT - Digital organization - Digital technology - Digital transformation - Digital products
Digital Product Lifecycle	- Value streams - ITIL operating model - Service value creation - Digital product lifecycle
Contribute to Value with Digital Products	- Fast development - Co-created value - Resilient operations - Assured conformance - Valuable investments

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q38-Q43):

NEW QUESTION # 38
An IT department has reduced its lead time for releasing application changes by using continuous integration/continuous delivery (CI/CD). However, there are still delays, particularly at the start of projects as developers wait for environments to be created.
How can the 'deployment management' practice be utilized to minimize these delays?

A. By automating the deployment of infrastructure
B. By using ChatOps to improve collaboration during deployment
C. By authorizing multiple application deployments per day
D. By using blameless post-mortems to identify ways to improve deployments

Answer: A

Explanation:
The deployment management practice can minimize delays by automating the deployment of infrastructure, ensuring that development environments are provisioned quickly and consistently, which removes bottlenecks at the start of projects.

NEW QUESTION # 39
Following a major service failure, an organization holds a review where team members openly describe the decisions they made and the information available at the time, without fear of punishment.
Which concept does this demonstrate?

A. Continuous testing
B. Safety culture
C. Technical debt management
D. Service level management

Answer: B

Explanation:
A safety culture encourages people to report errors and near-misses openly so that the organization can learn from them. Blameless post-mortems focus on the systemic and contextual causes of failure rather than individual blame, which increases the flow of information and improves organizational learning and resilience.

NEW QUESTION # 40
An organization has well-documented service continuity plans, which include manual actions to move some service provision to a secondary site. During a recent fire in the organization's primary site, the manual actions were not performed.
What should the 'service continuity management' practice have recommended to prevent this situation?

A. Conducting command post exercises
B. Performing a business impact analysis
C. Improving monitoring for continuity events
D. Documenting return to normal operations

Answer: A

Explanation:
Service continuity management ensures that continuity plans are not only documented but also proven to work in real situations. Command post exercises simulate disruptive scenarios and test whether people can actually execute manual recovery actions under pressure. By regularly rehearsing the response process, the organization can identify gaps such as unclear responsibilities or forgotten steps, ensuring that critical manual actions are reliably performed during real incidents.

NEW QUESTION # 41
The service desk team at a small university provides a walk-in service for its students from 8:00 to 17:00 during the week. The only other available channel is telephone support during the same hours. Students often complain that they have to wait for a long time, and that they need support after working hours.
Which is the BEST approach to improve the students' service experience?

A. Create an inbox to receive and automatically log emails
B. Dedicate a service desk agent to providing live-chat support
C. Provide and encourage the use of self-service
D. Collect service experience data to justify improvements

Answer: C

Explanation:
Improving service experience in this situation requires reducing wait times and extending accessibility beyond working hours. Providing and encouraging self-service enables students to resolve common issues independently at any time, improving availability, reducing queue pressure on the service desk, and enhancing overall user experience without being constrained by service desk operating hours.

NEW QUESTION # 42
An organization has recently received feedback from its employees that many key applications are missing important functionality or are too difficult to use.
How can the 'software development and management' practice help address the situation?

A. By ensuring that new and changed application components meet agreed criteria
B. By ensuring that the applications continually meet the organization's requirements and quality criteria
C. By ensuring that the organization's current and future needs are supported by effective solution proposals
D. By ensuring that an Agile software development lifecycle approach is adopted

Answer: B

Explanation:
The software development and management practice ensures that applications are designed, built, and maintained to meet both current and evolving business needs. By continuously aligning applications with organizational requirements and quality criteria, it helps ensure that software remains usable, functional, and fit for purpose, directly addressing issues of missing functionality and poor usability.

NEW QUESTION # 43
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