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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Collaboration with Stakeholders	23%	- Stakeholder engagement 1. Prioritize business needs 2. Manage stakeholder expectations 3. Identify stakeholder roles 4. Facilitate communication
Topic 2: Development Support and User Acceptance	12%	- Solution validation 1. Manage change adoption 2. Coordinate user acceptance testing 3. Support development teams 4. Validate business outcomes
Topic 3: Requirements	18%	- Requirements management 1. Manage requirement lifecycle 2. Validate requirements 3. Identify dependencies 4. Gather business requirements
Topic 4: Customer Discovery	17%	- Business analyst responsibilities 1. Identify business objectives 2. Assess customer environment 3. Demonstrate Salesforce capabilities 4. Support implementation lifecycle
Topic 5: User Stories	18%	- Agile documentation 1. Refine backlog items 2. Write user stories 3. Define acceptance criteria 4. Support Agile delivery
Topic 6: Business Process Mapping	12%	- Process analysis 1. Manage scope definition 2. Use process mapping techniques 3. Document current-state processes 4. Design future-state processes

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Salesforce Certified Business Analyst Exam Sample Questions (Q173-Q178):

NEW QUESTION # 173
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:

What should the BA do?

A. Hold a one-on-one diagram session with each stakeholder before the workshop.
B. Proceed with the workshop as scheduled with the stakeholders who are available.
C. Cancel the workshop and reschedule it to a date when ail stakeholders ace available.

Answer: C

Explanation:
Explanation
This answer states that canceling the workshop and rescheduling it to a date when all stakeholders are available is what the BA should do after receiving the calendar responses for an initial live process mapping session with all stakeholders for revamping its support process to improve the customer experience. A process mapping session is a collaborative activity where the BA and the stakeholders work together to document and analyze the current state of a business process, identify pain points and opportunities, and design the future state of the process. Canceling the workshop and rescheduling it can help the BA to ensure that all stakeholders are present and engaged in the session, and that their input and feedback are captured and considered.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use

NEW QUESTION # 174
A business analyst (BA) at Northern Trail Outfitters is assigned to a project to help revamp the case management process. The BA has gathered requirements and finished the first draft of user stories.
What should the BA use to assess the quality of a user story?

A. INVEST checklist
B. Gap analysis document
C. Numerical framework

Answer: A

NEW QUESTION # 175
Over the past month, a business analyst (BA) has worked with various stakeholders at Cloud Kicks to document requirements for an upcoming Tableau implementation. A stakeholder suggested a revision to the requirements. The BA sent the updated requirements to the stakeholders and they signed off.
Where should the BA track this milestone?

A. Statement of work
B. Sprint plan
C. Change log

Answer: A

NEW QUESTION # 176
The business analyst (BA) at Universal Containers has been capturing the requirements for a major Sales Cloud release. An admin has been deploying the resulting system changes. The quality assurance (QA) team has run into challenges when testing the changes. The BA is unaware of deployment and testing challenges.
What should the BA do to resolve these challenges with the release team?

A. Involve the stakeholders in the business requirements gathering sessions.
B. Associate each set of metadata -changes to the corresponding user story.
C. Provide detailed test cases to validate the functional requirements

Answer: B

Explanation:
Explanation
The business analyst should associate each set of metadata changes to the corresponding user story to resolve these challenges with the release team. Metadata changes are modifications made to the configuration or customization of Salesforce objects, fields, layouts, workflows, etc., as part of implementing a user story or requirement. Associating metadata changes to user stories helps to track and document what changes were made for each user story, why they were made, and who made them. This helps to avoid confusion, errors, or conflicts during deployment and testing. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboratio

NEW QUESTION # 177
A business analyst (BA) uncovered a number of issues communicated by stakeholders in a Sales Cloud discovery session.
Which issue should concern the BA most?

A. The support organization still needs to be trained on how to use Sales Cloud.
B. The system admins note a fair amount of technical debt without having the time or expertise to address it.
C. The previous implementation partner neglected to do a knowledge transfer of the final solution.

Answer: B

Explanation:
The issue that should concern the business analyst most is that the system admins note a fair amount of technical debt without having the time or expertise to address it. Technical debt is the accumulated cost or consequence of suboptimal design, development, or maintenance decisions on a software system. Technical debt can negatively affect the performance, security, usability, and maintainability of a software system, as well as increase the complexity and risk of future changes or enhancements. Technical debt can also reduce user satisfaction and adoption, as well as business value and return on investment. Therefore, the business analyst should be concerned about the technical debt in the Sales Cloud implementation and work with the system admins and other stakeholders to identify, prioritize, and resolve it. References: https://trailhead.
salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/project-initiation

NEW QUESTION # 178
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