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| Section | Objectives |
|---|
| Negotiation planning and preparation | - Preparation techniques
- 1. Information gathering and analysis
- 2. BATNA and reservation points
- 3. Setting objectives and targets
|
| Negotiation fundamentals | - Principles of commercial negotiation
- 1. Types of negotiation (distributive vs integrative)
- 2. Definition and purpose of negotiation
|
| Negotiation strategies and tactics | - Approaches to negotiation
- 1. Concession strategies
- 2. Collaborative and competitive strategies
- 3. Tactical behaviours and influence techniques
|
| Power, ethics and communication in negotiation | - Influencing factors
- 1. Ethical considerations in negotiation
- 2. Communication and interpersonal skills
- 3. Sources of negotiation power
|
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CIPS Commercial Negotiation Sample Questions (Q174-Q179):
NEW QUESTION # 174
Which of the following are ways of developing rapport when undertaking a negotiation?
- A. 2 and 4 only (Using probing questions and Actively showing empathy)
- B. 1 and 3 only (Engaging in assertive communication and Engaging in active listening)
- C. 3 and 4 only (Engaging in active listening and Actively showing empathy)
- D. 1 and 2 only (Engaging in assertive communication and Using probing questions)
Answer: C
NEW QUESTION # 175
A competitive win-lose distributive approach to a negotiation is seeking to:
- A. Obtain the largest possible share of resources or benefits at the expense of the other party
- B. Maximise joint gains for both parties so that resources and benefits are equally shared
- C. Foster collaboration and trust between the parties to enable joint problem solving
- D. Compromise and split the difference so that both parties do not get what they want
Answer: A
NEW QUESTION # 176
Which of the following is considered a strength of a 'logical' style negotiator?
- A. Methodical
- B. Interrelate issues easily and make quick decisions
- C. Friendly and accessible
- D. Assertive
Answer: A
NEW QUESTION # 177
Which of the following is most likely a consequence of falling interest rate?
- A. Decrease investment
- B. Decrease consumption
- C. Increase aggregate demand
- D. Increase savings
Answer: C
Explanation:
:
If interest rate are too low and credit is too, cheap rates can fund a spending boom with consumers and businesses buying (investment) more than they can afford to pay back.
NEW QUESTION # 178
A procurement professional is sourcing low value items. He conducts market analysis and realise that these items can be provided by many suppliers and switching cost between suppliers is relatively low. He also assume that the relationship between buyer and supplier will be transactional rather than long-term.
According to Thomas-Kilmann conflict model instrument, which of the following is the most appropriate style that the procurement professional should adopt when negotiating with these suppliers?
- A. Avoiding
- B. Competing
- C. Collaborating
- D. Compromising
Answer: B
Explanation:
According to Thomas-Kilmann conflict model instrument, there are 5 conflict management styles:
In this scenario, the buyer's bargaining power is stronger than suppliers', and the relationship is transactional.
Therefore, to get the most preferable outcome, the procurement professional can take an assertive approach, while he doesn't need to co-operate closely with these suppliers. Competing will be the most appropriate approach to negotiation in this scenario so that the buying organisation can get a better deal.
NEW QUESTION # 179
......
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