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Cisco 820-605 Exam Overview:

Certification Vendor:	Cisco
Exam Name:	Cisco Customer Success Manager (820-605) Exam
Exam Number:	820-605
Passing Score:	Not publicly disclosed
Exam Duration:	90 (approx.)
Real Exam Qty:	55–65 (approx.)
Exam Format:	Scenario-based questions, Multiple choice
Available Languages:	English
Related Certifications:	Cisco Customer Experience (CX) certifications Cisco Customer Success specialization tracks
Certificate Validity Period:	3 years
Exam Price:	300 USD (varies by region)
Recommended Training:	Cisco Customer Success resources Cisco Learning Network
Exam Registration:	Pearson VUE Cisco Exams Cisco Certification Registration
Sample Questions:	Cisco 820-605 Sample Questions
Exam Way:	Computer-based exam delivered via Pearson VUE (online proctored or test center)
Pre Condition:	No strict prerequisites; recommended familiarity with Cisco technologies and customer success or account management concepts.
Official Syllabus URL:	https://www.cisco.com/c/en/us/training-events/training-certifications/certifications.html

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Cisco Customer Success Manager Sample Questions (Q13-Q18):

NEW QUESTION # 13
A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)

A. Encourage the customer to purchase updated endpoints.
B. Conduct a survey to determine which collaboration solutions users are using.
C. Advertise additional user training sessions throughout the organization.
D. Have marketing write a blog post about the new solution.
E. Block all alternative chat and video collaboration systems.

Answer: B,C

Explanation:
The Customer Success Manager should recommend conducting a survey to determine which collaboration solutions users are using to understand why there is a gap in engagement. Additionally, advertising additional user training sessions throughout the organization can help increase the utilization rate by ensuring users are aware of and know how to use the new solution.

NEW QUESTION # 14
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used. Select and Place:

Answer:

Explanation:

NEW QUESTION # 15
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

A. confirmation of customer business outcomes
B. agreement of key stakeholders
C. scheduling of Quarterly Success Review
D. review of product roadmap
E. completion of customer training

Answer: A,B

Explanation:
You can't schedule a QSR unless the customer is already on board with the CSM process and to do that you need stakeholder agreement.

NEW QUESTION # 16
Which two Customer Success Manager activities from a Success Plan review demonstrate value for the customer? (Choose two.)

A. Track volume of use cases contained in the plan.
B. Communicate achievement of desired outcomes and associated KPIs.
C. Move to a high-touch engagement model.
D. Optimize adoption consumption of the solution.
E. Provide detailed communication to stakeholders.

Answer: B,D

NEW QUESTION # 17
Refer to the exhibit. Based on the stage and health reflected, what must be the first priority of the success plan?

A. Contact and collaborate with the individuals involved in the onboarding of product E.
B. Design and propose a discount on product G.
C. Identify and document barriers that impact product C.
D. Offer and encourage the opportunity for the customer to participate in a success story for product
E.

Answer: C

NEW QUESTION # 18
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