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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understanding the SAP Customer Experience Portfolio- SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data)
  • 1. Use cases across customer journey
    • 2. Solution capabilities and value propositions
      Topic 2: Integration Across SAP CX and SAP Business Suite- Integration with SAP S/4HANA and SAP Business Technology Platform
      • 1. Data flow between CX and ERP systems
        • 2. End-to-end process integration
          Topic 3: Positioning SAP Customer Experience Solutions- Business value positioning of SAP CX
          • 1. Omnichannel customer engagement
            • 2. Customer experience transformation scenarios
              Topic 4: Customer Data, Analytics, and Experience Management- Customer identity and consent management
              • 1. Personalization and analytics use cases
                • 2. Data-driven customer engagement

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                  SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q31-Q36):

                  NEW QUESTION # 31
                  Which of the following actions can you perform in SAP Customer Data Cloud?

                  Answer: C


                  NEW QUESTION # 32
                  How does SAP Customer Experience support end-to-end processes?
                  Note: There are 3 correct answers to this question.

                  Answer: A,D,E


                  NEW QUESTION # 33
                  Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

                  Answer: B


                  NEW QUESTION # 34
                  Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

                  Answer: C


                  NEW QUESTION # 35
                  Which solution can be used to analyze a real-time 360 view of the customer?

                  Answer: A


                  NEW QUESTION # 36
                  ......

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