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EXIN ITILFNDv4 (ITIL 4 Foundation) Exam is a certification exam that validates the knowledge and understanding of IT Service Management (ITSM) principles and practices. It is an entry-level exam that is designed for individuals who are interested in ITSM and want to learn more about it. ITILFNDv4 Exam covers the latest version of the ITIL framework, which is ITIL 4.

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EXIN ITIL 4 Foundation Sample Questions (Q36-Q41):

NEW QUESTION # 36
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?

A. Feedback should only be taken into account when one iteration fails to meet its objective
B. Each iteration should be continually re-evaluated based on feedback
C. Feedback should be reduced for large improvements as it is unlikely that circumstances will change
D. Each iteration should be designed before starting the initiative and implemented without feedback

Answer: B

Explanation:
Explanation

NEW QUESTION # 37
Identify the missing word in the following sentence:
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.

A. utility
B. warranty
C. outputs
D. outcomes

Answer: D

NEW QUESTION # 38
Which activity is part of the 'continual improvement' practice?

A. Providing a clear path for users to report issues, queries, and requests
B. Delivering tactical and operational engagement with customers
C. Identifying and logging opportunities
D. Populating and maintaining the asset register

Answer: C

NEW QUESTION # 39
What may form part of a service request procedure?

A. The timescale for restoration of service
B. Escalation to the appropriate change authority
C. Authorization in accordance with a security policy
D. The method of diagnosing the cause

Answer: C

NEW QUESTION # 40
Which practice is responsible for moving new or changed components to live or other environments?

A. Supplier management
B. Change enablement
C. Release management
D. Deployment management

Answer: D

NEW QUESTION # 41
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