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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Testing | 11% | - Validate and test designs
|
| Topic 2: Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Topic 3: Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Topic 4: Strategy and Governance | 17% | - Define UX strategy and governance
|
| Topic 5: Discovery | 13% | - Gather user requirements and plan design strategy
|
| Topic 6: Declarative Design | 27% | - Design using Salesforce declarative tools
|
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NEW QUESTION # 125
Cloud Kicks has asked its UX Designer to optimize Salesforce to help the IT help desk team quickly resolve the team's queued Cases. What Salesforce-based approach should be recommended to quickly show the appropriate cases to IT help desk team members?
Answer: B
Explanation:
The correct answer is B. Add a List View component to the home page configured to show a custom list view filtered to show assigned and open cases, as specified in the study guide.
The UX requirement is to make the relevant queued Cases immediately visible so that help desk users can begin resolving work quickly. The study guide selects a filtered List View component placed directly on the team's home page.
This approach reduces the amount of navigation required before users can identify actionable cases. By filtering the list to show the appropriate assigned and open records, the home page becomes a task-oriented starting point rather than merely a general landing page.
Option A refers to a Case Assignment component, while option C refers to a Case Inbox component. Neither is the approach identified by the answer key.
The important design consideration is that the team already has a predictable record-selection criterion: the Cases must be relevant to the help desk member and remain open. A configured list view can express those conditions declaratively.
The study guide therefore favors bringing the right Salesforce records directly into the user's work context through a standard filtered list-view experience.
Study Guide reference/topics: List View component, filtered Cases, home pages, help desk productivity, Declarative Design.
NEW QUESTION # 126
A UX Designer needs to restyle a Lightning Experience model to meet brand guidelines.
Which two steps should the designer take?
Choose 2 answers
Answer: C,D
Explanation:
To restyle a Lightning Experience model to meet brand guidelines, the designer should use design tokens and find the appropriate component blueprint. Design tokens are variables that store visual design attributes, such as colors, fonts, and spacing. They allow the designer to customize the appearance of Lightning components without writing any code. Component blueprints are design specifications for Lightning components that provide guidance on how to use them, what properties they support, and how they behave in different scenarios. They help the designer to choose the right component for the model and apply the brand guidelines consistently.: Design Tokens | Salesforce Developer Guide : Component Blueprints | Lightning Design System : UX Designer Certification Prep: Designing with Lightning Components | Trailhead
NEW QUESTION # 127
A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one.Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To-Do Item within the list.
Which two impacts of the LWC's Shadow DOM should be considered when designing or developing the stylesheets for these components?
Choose 2 answers
Answer: A,D
Explanation:
Shadow DOM is a web standard that encapsulates the internal document object model (DOM) structure of a web component. It isolates the component's markup and styles from the rest of the page, and prevents the component from being affected by or affecting the global DOM. When designing or developing the stylesheets for a parent-child LWC structure, the following impacts of the shadow DOM should be considered:
The CSS styles defined in the parent list component are not shared with the child items.This is because the shadow DOM creates a boundary between the parent and the child components, and the styles defined in the parent component do not cascade down to the child components. This means that each component needs to define its own styles, or import them from a common source.This also means that the parent component cannot directly style the child components, or vice versa12.
Any custom styles shared between the list and child items should be imported from a shared CSS file.This is a recommended practice to avoid duplicating the same styles in multiple components, and to maintain consistency and reusability. A shared CSS file can be created as a static resource, and imported into the components using theloadStyle()method from theplatformResourceLoadermodule.Alternatively, a shared CSS file can be created as a LWC component, and imported into the components using the@importdirective134.
1: [Shadow DOM | Lightning Web Components Developer Guide | Salesforce Developers]
2: [Light DOM | Lightning Web Components Developer Guide | Salesforce Developers]
3: [Understanding Shadow DOM and Template in LWC - SFDC Lightning]
4: [Shadow DOM, CSS and Styling Hooks in LWC what you need to know]
5: [How to Share CSS Between Lightning Web Components | Salesforce Developers Blog]
6: [How to Use a Shared CSS File in a Lightning Web Component | Salesforce Developers Blog]
NEW QUESTION # 128
Cloud Kicks wants its Salesforce app to represent company branding and comply with Web Content Accessibility Guidelines (WCAG) 2.1. What should they consider about themes and branding?
Answer: C
Explanation:
The study guide identifies C. The color palette is auto-generated based on the brand color to be WCAG compliant as the correct answer. Salesforce's current theming architecture reinforces this principle.
Administrators define a primary brand color, and Salesforce generates complementary palette values for the interface. With SLDS 2 themes, Salesforce specifically generates accent, container-accent, and border-accent colors that meet applicable WCAG color-contrast requirements. Salesforce explicitly discourages overriding those generated accessible colors because manually selected replacements may no longer provide adequate contrast. This is important because a company brand color selected in isolation does not guarantee accessible text, controls, borders, or component states. A design system must derive related colors with sufficient perceptual separation and contrast across the interface.
Option A reverses the recommended practice: accessible generated values should generally not be overridden merely for visual preference. Option B is too restrictive; Salesforce branding supports considerably more customization than changing only a single brand color.
The UX principle is to preserve organizational identity while allowing the design system to generate accessible supporting values. This makes branding scalable across components without requiring designers to manually calculate every UI color combination.
Study Guide reference/topics: Themes and Branding, WCAG, accessible color palettes, brand colors, Declarative Design.
NEW QUESTION # 129
What are Salesforce core design principles when making design decisions?
Answer: A
Explanation:
The Salesforce Lightning Design System (SLDS) reflects the patterns and components that underpin the Salesforce product. These patterns and components provide a unified language and consistent look and feel when designing apps and products within the Salesforce ecosystem. The Lightning Experience UI, which SLDS represents, was crafted using four core design principles. We encourage you to keep them in mind as you develop your applications.They are1:
Clarity - Eliminate ambiguity. Enable people to see, understand, and act with confidence.
Efficiency - Streamline and optimize workflows. Intelligently anticipate needs to help people work better, smarter, and faster.
Consistency - Create familiarity and strengthen intuition by applying the same solution to the same problem.
Beauty - Demonstrate respect for people's time and attention through thoughtful and elegant craftsmanship.Introduction to the Salesforce Lightning Design System
NEW QUESTION # 130
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