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Cisco 820-605 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Barrier Management	25%	- Identifying adoption barriers - Developing barrier removal strategies - Overcoming resistance and technical hurdles
Topic 2: Customer Success Industry Knowledge	15%	- Value realization and business outcomes - Customer Success trends and market dynamics - Customer lifecycle management
Topic 3: Renewals and Expansion	15%	- Driving customer loyalty and growth - Identifying expansion opportunities - Renewal strategies and processes
Topic 4: Customer Success Management	20%	- Customer engagement and relationship building - Usage data interpretation and analysis - Continuous value orchestration
Topic 5: Success Plan Creation	25%	- Customer journey mapping - Stakeholder engagement and alignment - Success planning and goal setting

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Cisco Customer Success Manager Sample Questions (Q164-Q169):

NEW QUESTION # 164
What is the best reason for documenting your customer's success?

A. To document roles and responsibilities for your project management.
B. To provide awareness Of the value achieved by the customer's purchased solution.
C. To establish KPI'S that measure the success of your company's business.
D. To provide expansion opportunities for your sales team.

Answer: B

NEW QUESTION # 165
Which activity should happen after successful customer value realization?

A. Review usage, potential roadblocks, and bottlenecks to product engagement.
B. Publish a case study that presents the customer success story.
C. Fully engage in a feature planning session for the future.
D. Identify lessons learned and see how the engagement time can be shortened.

Answer: D

NEW QUESTION # 166
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.

Answer:

Explanation:

NEW QUESTION # 167
Which action should betaken when new company leadership is forcing a competitor's solution?

A. Recheck the value realized by the current solution.
B. Hold an executive briefing to evaluate risks of the proposed solution.
C. Tell the new leadership about the long-standing relationship between two companies.
D. Demonstrate how the current solution is a lower-cost solution than competitors.

Answer: B

NEW QUESTION # 168
Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

A. current existing products that are being displaced by the solution
B. current configuration guide of the product solution
C. KPI that will be improved by the new product solution
D. product use case that will achieve the desired outcome

Answer: D

Explanation:
The Customer Success Manager should focus on the product use case that will achieve the desired outcome. This involves understanding how the software solution can be applied to enable the customer's specific business goals and providing guidance on how to leverage the product to meet those objectives

NEW QUESTION # 169
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