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| Section | Objectives |
|---|---|
| Topic 1: Salesforce Data Model and Platform Capabilities | - Relationships and schema design - Reporting and analytics considerations - Standard and custom objects |
| Topic 2: Data Migration | - Data cleansing and transformation - Data migration strategies and planning |
| Topic 3: Data Management | - Data quality management - Data governance principles - Master data management (MDM) concepts |
| Topic 4: Data Architecture and Design | - Conceptual and logical data modeling - Handling large data volume and scalability considerations - Data modeling best practices in Salesforce |
| Topic 5: Data Integration | - API-based integration approaches - ETL vs ELT strategies - Integration patterns in Salesforce |
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217. Frage
Universal Containers has received complaints that customers are being called by multiple Sales Reps where the second Sales Rep that calls is unaware of the previous call by their coworker.
What is a data quality problem that could cause this?
Antwort: B
Begründung:
A data quality problem that could cause customers to be called by multiple Sales Reps is having duplicate Contact records in the system. Duplicate records can result from data entry errors, data imports, or integrations with other systems. Duplicate records can lead to confusion, inefficiency, and customer dissatisfaction.
218. Frage
Universal Containers has deployed Salesforce for case management The company is having difficulty understanding what percentage of cases are resolved from the initial call to their support organization. What first step is recommended to implement a reporting solution to measure the support reps case closure rates?
Antwort: A
Begründung:
Enabling field history tracking on the Case object is the first step to implement a reporting solution to measure the support reps case closure rates. Field history tracking allows you to track changes to certain fields on the Case object, such as Status, Owner, or Priority. You can then create reports based on the field history data to analyze how long it took to close a case, how many times the case owner changed, or how many cases were escalated.
219. Frage
UC has been using SF for 10 years. Lately, users have noticed, that the pages load slowly when viewing Customer and Account list view. To mitigate, UC will implement a data archive strategy to reduce the amount of data actively loaded. Which 2 tasks are required to define the strategy?
Choose 2 answer
Antwort: B,C
Begründung:
The two tasks required to define the data archive strategy are to identify how the archive data will be accessed and used, and identify the data retention requirements. Data archiving is the process of moving infrequently used or historical data from active storage to a separate storage location for long-term retention. Data archiving can improve performance, reduce storage costs, and comply with legal or regulatory obligations. To define a data archive strategy, a data architect needs to consider how the archived data will be accessed and used by different users or processes in Salesforce or outside Salesforce, and how long the archived data needs to be retained based on business or legal requirements.
220. Frage
Universal Containers would like to have a Service-Level Agreement (SLA) of 1 day for any data loss due to unintentional or malicious updates of records in Salesforce. What approach should be suggested to address this requirement?
Antwort: B
Begründung:
Evaluating a third-party AppExchange app, such as OwnBackup or Spanning, etc., for backup and archival purposes is the best approach to address the requirement of having a one-day SLA for any data loss. These apps can provide automated backups, granular restores, and compliance features that can help UC recover from any data loss or corruption scenarios.
221. Frage
Universal Container (UC) has around 200,000 Customers (stored in Account object). They get 1 or 2 Orders every month from each Customer. Orders are stored in a custom object called "Order c"; this has about 50 fields. UC is expecting a growth of 10% year-over-year. What are two considerations an architect should consider to improve the performance of SOQL queries that retrieve data from the Order _c object? Choose 2 answer
Antwort: C,D
Begründung:
To improve the performance of SOQL queries that retrieve data from the Order_c object, the data architect should work with Salesforce Support to enable Skinny Tables and make the queries more selective using indexed fields. Skinny Tables are custom tables that contain frequently used fields and are kept in sync with the base tables. They can improve performance by reducing the number of table joins and using indexes. Making the queries more selective using indexed fields can also improve performance by reducing the query execution time and avoiding query timeouts.
The other options are not effective or recommended for improving SOQL performance.
222. Frage
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