1Z0-1064-26 Practice Exams | 1Z0-1064-26 New Braindumps Ebook

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Redwood UX and AI Features	- Redwood interface configuration 1. Activities timeline 2. Workflow implementation platform - AI capabilities 1. Knowledge recommendations 2. SR classification AI
Productivity and Contact Center Tools	- Agent productivity tools 1. SmartText configuration 2. Dashboards and analytics 3. Hotkeys and shortcuts
Customer Entitlements and Action Plans	- Entitlements and SLAs 1. Milestones and operating calendars 2. Coverage and service tiers 3. Notifications and performance tracking - Action Plans 1. Execution within service requests 2. Action plan templates
Data Migration and Integration	- Data import/export 1. FBDI import 2. Import Management tool
Digital Customer Service and Chat	- Digital Customer Service (DCS) 1. UI themes and branding 2. Embedding Fusion Service in external apps - Chatbot and automation 1. Virtual assistant configuration
Work Assignment and Routing	- Queues and assignment rules 1. Queue configuration 2. Agent capacity and availability 3. Assignment rules based on SR attributes - Omnichannel routing 1. Cross-channel workload distribution 2. Work starvation prevention
Notifications, Emails, and Interactions	- Email processing 1. Inbound/outbound email channels 2. Email templates and interaction tracking - Notifications and collaboration 1. Internal collaboration tools 2. In-app notifications
Computer Telephony Integration (CTI)	- Telephony integration setup 1. Call flows configuration 2. Redwood CTI toolbar setup 3. Screen pop functionality
Managing and Extending Service Requests	- Service Request configuration and lifecycle management 1. Scheduled processes and automation 2. User and role management 3. Service catalog and category hierarchy 4. SR outcomes and resolutions 5. Profile options and system configuration - Application Composer extensions 1. Groovy scripting for business logic 2. Custom objects and fields 3. Object workflows

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q33-Q38):

NEW QUESTION # 33
If you want to disable the ability to delete activities for all users, what action should you perform?

A. Remove the "delete activities" privilege from all the roles for users who have this access.
B. Remove the "delete activities" button from all pages used by the users who have this access.
C. Remove the users of the roles who have the "delete activities" access.
D. Remove the "delete activities" role from all the users who have this role.

Answer: C

NEW QUESTION # 34
Which two statements are true regarding the Audit History tab of a Service Request?

A. It is enabled by default.
B. It is exportable to Excel.
C. It is available only to authorized administrators.
D. It is searchable by date range, username, event type, event severity, and event duration.
E. It allows users to save searches for later reuse.

Answer: A,E

NEW QUESTION # 35
Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.

Answer: C

NEW QUESTION # 36
Which three statements are true about building Digital Customer Service (DCS) applications?

A. Many DCS applications can be active in production at the same time.
B. DCS application can be embedded in other sites.
C. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
D. Only one version of a DCS application can be active in production at any time.

Answer: B,C,D

NEW QUESTION # 37
You are creating or editing a SmartText entry. Which four options can you insert into the entry?

A. URLs
B. Images
C. Other SmartText entries
D. Variables
E. Tables
F. Text

Answer: C,D,E,F

NEW QUESTION # 38
......

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