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| Section | Weight | Objectives |
|---|---|---|
| Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration | |
| Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design | |
| Discovery | 13% | - Research Methods and Tools - User Needs and Requirements Gathering - Business Value of Salesforce UX - Salesforce UX Personas and Processes |
| Salesforce Platform UX Implementation | - Mobile UX and Responsive Design - Lightning Design System (SLDS) - Declarative UX Configuration | |
| UX Fundamentals | 16% | - Human-Centered Design Principles - Branding and Visual Design Impact - Accessibility and Inclusive Design - Usability and Information Architecture |
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NEW QUESTION # 148
The Service team at Cloud Kicks has complained about having too many list views available, making it hard to find the relevant ones. In which way could their experience be most effectively improved?
Answer: B
Explanation:
The correct answer is A. Remove low value list views from public view, as identified in the uploaded study guide.
The problem is not primarily record access. It is that users have too many list views to choose from, making relevant views harder to locate. The study guide therefore addresses the source of the clutter directly by removing low-value views from public visibility.
Option B changes Sharing Rules, which affect which records users are permitted to access. That does not directly reduce the number of available list-view definitions and therefore does not solve the navigation problem stated in the question.
Option C would allow users to manage public list views, but that shifts administrative complexity to users rather than simplifying the experience for them.
The UX principle is reduction of unnecessary choice. When many low-value options are presented alongside useful ones, users must spend additional effort scanning and deciding which view to use. Removing low-value public views makes the remaining choices more meaningful.
The study-guide answer therefore improves the experience by simplifying the list-view environment itself rather than changing security or delegating additional management responsibility to users.
Study Guide reference/topics: List Views, information reduction, user efficiency, Salesforce configuration, Declarative Design.
NEW QUESTION # 149
Which feature is provided in the Salesforce Lightning Design System (SLDS) for designers and developers?
Answer: A
Explanation:
The study guide identifies B. Semantic and accessible component markup as the correct answer. SLDS is a design system that provides resources for creating interfaces aligned with Salesforce's visual and interaction conventions. In the context of this question, its relevant contribution is component markup designed around semantic structure and accessibility considerations. Semantic markup is important because the structure of an interface conveys meaning beyond its visual appearance. Properly structured controls, labels, states, and component relationships can be interpreted more reliably by browsers and assistive technologies. Option A is incorrect within the study guide's framing because SLDS itself is not simply a library of Lightning Web Components. The system provides design specifications, patterns, markup, styling, and associated guidance that can be applied when developing components. Option C describes JavaScript modules and plugins rather than the core SLDS resource identified by the answer key. This question reinforces the distinction between a design system and a component runtime framework. SLDS provides the standards and building blocks that support consistent interface implementation. For custom development, using its semantic and accessible markup patterns helps preserve Salesforce UX conventions while reducing the risk of inconsistent component behavior.
Study Guide reference/topics: SLDS, semantic markup, accessibility, component patterns, Salesforce Lightning Design System.
NEW QUESTION # 150
A UX Designer wants touse Paths to provide guidance about which activities sales representatives should be doing at each stage of the opportunity lifecycle.
Which two elements could be used in the Path's Guidance for Success sections?
Answer: A,C
Explanation:
The Path's Guidance for Success sections can include the following two elements:
Images and Links: Images and links can be used to provide visual cues and additional resources for the sales representatives. For example, an image of a checklist or a link to a best practice document can help the reps complete the required tasks at each stage. Images and links can be added using the rich text editor in the Path Settings page.
Rich Text: Rich text can be used to provide text-based guidance, such as tips, reminders, instructions, or motivational messages. For example, a rich text guidance can tell the reps what information they need to gather from the customer or what actions they need to take to move the opportunity forward. Rich text can be formatted using the rich text editor in the Path Settings page.Reference:
:Set Up a Path
:Considerations and Guidelines for Creating Paths
:Optimize Sales Processes with Path in Salesforce
The two elements that can be used in the Path's Guidance for Success section are Images and Links and Rich Text. Images and Links can be used to provide visual elements to the Guidance for Success section, while Rich Text can be used to provide text-based explanations and instructions. In addition, a Progress Indicator can be used to show the user's progress through the Path.
Images and Links can be used to provide visual elements to the Guidance for Success section. For example, if the user needs to read an article, a link to the article can be included, as well as an image of the article cover. Similarly, if the user needs to view a video, a link to the video and an image of the video can be included.
Rich Text can be used to provide text-based explanations and instructions. This can include explanations of what the user should be doing at each stage of the Path, as well as any other helpful information.
Finally, a Progress Indicator can be used to show the user's progress through the Path. This can help the user understand where they are in the Path and how far they have left to go.
NEW QUESTION # 151
Cloud Kicks hired a UX Designer to help create a form for a wide group of users. After receiving that final requirement, the designer realizes there are too many fields.
What could improve form readability?
Answer: B
Explanation:
Adding section headers to a form can improve its readability by breaking it into logical chunks and providing context for the users. Section headers can also help users scan the form and find the information they need faster. Section headers can also reduce the cognitive load and increase the completion rate of the form .Reference:
1: Salesforce Certified User Experience Designer Exam Guide, Section 3.
2: Design for readability and clarity UX Designer Certification Prep: Design for Readability and Clarity, Unit
3: Design for Readability and Clarity This allows users to quickly scan the form and identify the relevant fields, reducing the cognitive load and improving the overall user experience. Salesforce documentation statesthat "by grouping related fields into sections, you can make your forms easier to read and understand"
[1]https://help.salesforce.com/articleView?id=forms_design_best_practices.htm&type=5
NEW QUESTION # 152
A Ux designer has been asked to improve salesforce adoption among sales representatives at cloud kicks after conducting stakeholder and user interviewsthe designers finds there is no clear consistent sale process What should the designer do next
Answer: C
Explanation:
A UX designer who has been asked to improve Salesforce adoption among sales representatives at Cloud Kicks should conduct a workshop with stakeholders to align on the current state and build consensus as the next step after finding out that there is no clear and consistent sales process. This is because:
A clear and consistent sales process is essential for defining the user needs, goals, and pain points, as well as the business requirements, objectives, and metrics. Without a clear and consistent sales process, the UX designer cannot design a user-centric and value-driven solution that meets the expectations and needs of both the users and the stakeholders.
A workshop with stakeholders can help the UX designer to understand the existing sales process, identify the gaps, challenges, and opportunities, and facilitate a collaborative and participatory approach to define the desired future state and agree on the best practices and standards for the sales process. A workshop can also help to establish trust, rapport, and buy-in among the stakeholders, and ensure that they are aligned and committed to the project vision and goals.
A workshop with stakeholders can also help the UX designer to gather feedback, input, and validation from the key decision-makers and influencers, and incorporate them into the design process. A workshop can also help to communicate the value proposition and benefits of Salesforce adoption, and address any concerns, questions, or resistance that the stakeholders may have.
Salesforce Adoption: Common Issues & 6 Best Practices - Itransition
What is Salesforce Adoption? 15+ Salesforce Adoption Strategies | Salesforce Ben Improving Salesforce User Adoption: Strategies & Best Practices - Cynoteck
17 Best Salesforce Adoption Strategies for Success (2023) - Whatfix
NEW QUESTION # 153
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