EXIN ITILFNDv4 PDF Question, ITILFNDv4 Real Dumps

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Service Value Chain Activities
Topic 2: ITIL Practices	- General Management Practices - Technical Management Practices - Service Management Practices
Topic 3: Key Concepts of Service Management	- Four Dimensions of Service Management - Service Value System (SVS) - Guiding Principles
Topic 4: Continual Improvement

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EXIN ITIL 4 Foundation Sample Questions (Q165-Q170):

NEW QUESTION # 165
What does the `C' in `RACI' refer to?

A. Configure
B. Customer
C. Communicate
D. Consult

Answer: D

NEW QUESTION # 166
How do 'continual improvement registers' help to create value?

A. By monitoring achievement against service level targets
B. By documenting all improvement ideas in a single place
C. By assigning change authorities for change requests
D. By making improvements visible

Answer: B

NEW QUESTION # 167
What are the three phases of 'problem management'?

A. Problem identification, problem control, error control
B. Problem analysis, error identification, incident resolution
C. Incident management, problem management, change enablement
D. Problem logging, problem classification, problem resolution

Answer: A

NEW QUESTION # 168
Which statement about outcomes is CORRECT?

A. Outcomes are one or more services that fulfill the needs of a service consumer
B. Service providers help service consumers achieve outcomes
C. Outcomes help service consumers achieve outputs
D. Helping service consumers achieve outcomes reduces service provider costs

Answer: B

NEW QUESTION # 169
When is the earliest that a workaround can be documented in 'problem management'?

A. After the problem has been prioritized
B. After the problem has been resolved
C. After the problem has been logged
D. After the problem has been analyzed

Answer: C

NEW QUESTION # 170
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