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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Service Request Management	25%	- SR creation, lifecycle and processing - Milestones and action plans - Service catalog and entitlements - SR categories, assignment rules and routing
Customization, Productivity and Analytics	10%	- Application Composer and extensions - OTBI reporting and integration basics - SmartText, hotkeys and audit features
Fusion Service Overview and Setup	15%	- Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control
Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Digital Customer Service (DCS)	20%	- Themes, templates and page customization - DCS architecture and deployment - Authentication, profiles and security
Omnichannel Communications	15%	- Email, chat and CTI configuration - Media toolbar and agent notifications - Work routing and queue setup

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q45-Q50):

NEW QUESTION # 45
Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
B. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
C. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
D. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.

Answer: C

NEW QUESTION # 46
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A. Entitlement rules are not valid for the service request.
B. The scheduled process has not been set up.
C. The Starts When criteria of the milestones is not True.
D. No default coverages are set up.

Answer: B,C,D

NEW QUESTION # 47
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A. allows the display of a product hierarchy specifically for service purposes
B. allows you to use the same product hierarchy as sales
C. allows use of a simpler hierarchy
D. requires less work and effort

Answer: B,D

NEW QUESTION # 48
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. The User Group selected for authoring articles has been set to 'External".
B. Users have not been given the "Knowledge Analyst" role.
C. The Base Locale for the articles has not been enabled in the correct language.
D. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".

Answer: B

NEW QUESTION # 49
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Configure an analytics report showing milestones in warning status.
B. Create standard text to be posted to the message thread.
C. Configure the email template to be used for notification.
D. Configure an object workflow action to send the email when the milestone status changes to warning.
E. Add an extension column to the milestone object to hold the warning threshold value.
F. Specify the warning threshold for the milestone in the standard coverages.

Answer: A,C,F

NEW QUESTION # 50
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