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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Domain Expertise | 18% | - Recruitment, admissions, student experience, advancement, alumni relations - Education Cloud capabilities and use cases - Education industry processes and needs |
| Topic 2: Analytics and Reporting | 7% | - Reports, dashboards, and analytics for education - Leverage Salesforce reporting features |
| Topic 3: Integration and Data Management | 16% | - Data quality, deduplication, governance - Integration methods and tools - External systems and third-party apps |
| Topic 4: Education Data Architecture (EDA) | 22% | - EDA data model, standard and custom objects - Data migration and integration considerations - Relationships, data integrity, extending EDA |
| Topic 5: Solution Design | 19% | - Account and contact models for education - Security, sharing, and access design - Design scalable, maintainable solutions |
| Topic 6: Implementation Strategies and Best Practices | 18% | - Configuration vs customization - Change management and adoption - Project lifecycle: plan, gather requirements, design, build, test, deploy, optimize |
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NEW QUESTION # 109
University Advancement staff are required to authenticate to internal systems both by logging in with a username and password and by authenticating vis an app on their phone.
Which identity management feature should the consultant recommend to meet this requirement?
Answer: D
Explanation:
Multi-factor authentication is an identity management feature that the consultant can recommend to meet the requirement of authenticating to internal systems both by logging in with a username and password and by authenticating via an app on their phone. Multi-factor authentication is a feature that adds an extra layer of security to the login process by requiring users to verify their identity using a second factor, such as a mobile app, a security key, or an email link. Multi-factor authentication can help prevent unauthorized access and protect sensitive data. Single sign-on, connected apps, and social sign-on are not identity management features that require users to authenticate to internal systems both by logging in with a username and password and by authenticating via an app on their phone. Reference:
https://help.salesforce.com/s/articleView?id=sf.identity_mfa.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/identity_login/identity_login_mfa
NEW QUESTION # 110
International Programs wants to track the emergency contacts for students who are studying abroad.
Which functionality should a consultant implement to meet this requirement?
Answer: D
Explanation:
Relationships is a functionality that the consultant can implement to meet the requirement of tracking the emergency contacts for students who are studying abroad. Relationships is a feature that allows the consultant to create and manage connections between Contacts in EDA. Relationships can be used to track various types of connections, such as family, friends, mentors, or emergency contacts. The consultant can create a custom Relationship Type for emergency contacts and associate it with the students who are studying abroad. Household Accounts, Affiliations, and Success Teams are not functionalities that can track the emergency contacts for students who are studying abroad. Reference:
https://powerofus.force.com/s/article/EDA-Relationships
https://powerofus.force.com/s/article/EDA-Relationships-Create
NEW QUESTION # 111
A primary school needs to track which students receive assistance in their school lunch program.
Which Education Cloud feature should the consultant discuss with the school?
Answer: B
Explanation:
Program Management in Salesforce Education Cloud is designed to track and manage various programs offered by educational institutions, including assistance programs like school lunch programs. This feature allows schools to track which students are enrolled in specific programs, manage program details, and report on program outcomes. Program Management provides a centralized way to handle various types of assistance and ensures that the school can efficiently manage and monitor the support provided to students.
Reference:
Program Management Module
Salesforce Education Cloud for K-12
NEW QUESTION # 112
The Recruitment and Admissions office wants to use Salesforce to track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices. Prospective students communicate via SMS on their mobile devices, social media, and email.
Which solution should the consultant recommend?
Answer: B
Explanation:
Einstein Bots are chatbots that can automate conversations with prospective students on various channels, such as SMS, social media, and email. They can provide information, answer questions, collect data, and hand off the conversation to a human agent if needed. Einstein Bots can help the Recruitment and Admissions office to track digital engagement and interactions with prospects on their mobile devices, and improve the student experience12. Salesforce Maps is a location intelligence solution that helps sales and service teams optimize their territories, routes, and schedules3. Activity timeline is a feature that displays a chronological list of activities related to a record, such as calls, emails, meetings, and tasks4. Neither of these solutions are directly relevant to the scenario described in the question.
NEW QUESTION # 113
A higher education institution has used Salesforce for many years and has Person Accounts enabled. The institution wants to install the Education Data Architecture (EDA) in its existing Salesforce environment.
Which consideration should the consultant discuss with the institution?
Answer: A
Explanation:
In Education Cloud, data about individual people, such as students, faculty, alumni, and external contacts, are saved on the Account object as Person Accounts. However, when it comes to EDA, Person Accounts are not supported because EDA uses a different account model designed to accommodate the complex relationships and affiliations unique to educational institutions2. It's important to discuss with the institution that if they want to use EDA, they will need to consider how to handle existing Person Accounts, as they would need to transition to the EDA account model, which does not support Person Accounts directly1.
NEW QUESTION # 114
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