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Microsoft MS-721 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Plan and design collaboration communications systems30%- Plan and configure network settings for Microsoft Teams
  • 1. Plan for network topology and connectivity
  • 2. Plan and configure network settings for media traffic
  • 3. Configure network ports and protocols
  • 4. Plan for network bandwidth requirements
  • 5. Implement quality of service (QoS)
- Plan and configure Teams Phone
  • 1. Plan for Teams Phone with PSTN connectivity
  • 2. Plan for Teams Phone deployments
  • 3. Configure Teams Phone policies
  • 4. Configure emergency calling policies
  • 5. Configure call queues and auto attendants
- Plan and configure Teams meetings and conferencing
  • 1. Configure meeting policies
  • 2. Plan for webinars and town halls
  • 3. Configure conferencing bridges
  • 4. Plan for Microsoft Teams Rooms
  • 5. Plan for Teams meetings and live events
Topic 2: Manage collaboration communications systems25%- Monitor and troubleshoot meetings and conferencing
  • 1. Troubleshoot audio/video issues
  • 2. Monitor meeting quality
  • 3. Analyze meeting usage reports
  • 4. Monitor Teams Rooms health
  • 5. Use Teams Admin Center for diagnostics
- Manage compliance and security
  • 1. Configure information barriers
  • 2. Configure compliance recording
  • 3. Manage security and compliance for Teams Phone
  • 4. Configure retention policies for calls and meetings
  • 5. Configure recording policies
- Manage reporting and analytics
  • 1. Monitor user adoption analytics
  • 2. Use Teams Admin Center reports
  • 3. Generate call quality reports
  • 4. Analyze usage reports
- Monitor and troubleshoot Teams Phone
  • 1. Analyze call analytics
  • 2. Troubleshoot call issues
  • 3. Monitor call quality
  • 4. Monitor SBC health
  • 5. Use Call Quality Dashboard (CQD)
Topic 3: Configure and manage Teams Phone25%- Configure Teams Phone
  • 1. Configure location-based routing
  • 2. Configure call hold music
  • 3. Configure calling policies
  • 4. Configure caller ID policies
  • 5. Configure call park policies
- Configure and manage PSTN connectivity
  • 1. Configure Operator Connect
  • 2. Manage SBC (Session Border Controllers)
  • 3. Configure Teams Calling Plans
  • 4. Configure voice routing policies
  • 5. Configure Direct Routing
- Configure emergency calling
  • 1. Configure emergency calling policies
  • 2. Manage emergency calling licenses
  • 3. Configure dynamic emergency calling
  • 4. Configure emergency locations
Topic 4: Configure and manage Teams meetings and conferencing20%- Configure and manage Teams Rooms and devices
  • 1. Configure Teams Rooms accounts
  • 2. Manage Teams Rooms devices
  • 3. Manage Teams certified devices
  • 4. Plan for Microsoft Teams Rooms
  • 5. Configure Teams panels
- Configure and manage meeting experiences
  • 1. Configure audio conferencing
  • 2. Configure meeting settings
  • 3. Manage meeting policies
  • 4. Configure meeting templates
  • 5. Configure live captions and transcription
- Configure and manage webinars and live events
  • 1. Manage live event policies
  • 2. Configure webinar settings
  • 3. Configure event group roles
  • 4. Manage attendee engagement features

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Microsoft Collaboration Communications Systems Engineer Sample Questions (Q273-Q278):

NEW QUESTION # 273
Your network contains an on-premises Active Directory Domain Services (AD DS) domain named contoso.
com.
You have a Microsoft 365 E5 subscription.
You are deploying 10 Microsoft Teams Rooms on Windows devices.
You need to join all the devices to contoso.com.
What should you do before you join each device to contoso.com?

Answer: A


NEW QUESTION # 274
Your company purchases several Microsoft Surface Hub devices for use with Microsoft Teams Rooms You create a provisioning package (.ppkg) to configure certificates, apps, and proxy settings for each Surface Hub. Vou need to deploy the provisioning package to each Surface Hub.
Solution: Add a provisioning package from the Settings app on the Surface Hub device.
Does this meet the goal?

Answer: B


NEW QUESTION # 275
Case Study 4 - Northwind Traders
Overview
Northwind Traders is a publicly traded international investment firm that has offices in San Francisco, New York, Berlin, and London.
Northwind Traders has the following departments:
- IT
- Sales
- Investment
- Management
- Investor relations
- Legal and compliance
Users in the investment department work remotely.
The IT department in the London office provides support for the users in the Berlin office.
Existing Environment. Microsoft Office 365 Environment
Northwind Traders has a Microsoft 365 subscription that contains four users named User1, User2, User3, and User4. All the users are assigned Microsoft 365 E5 and Microsoft Teams Premium licenses. User3 is granted call delegation permissions for User2.
The company uses Calling Plans.
The subscription contains the devices shown in the following table.

Each user has a Teams Phone device.
An auto attendant is configured for the IT department support desk at the London office. Another auto attendant is configured for the investor relations department. The resource account for each auto attendant is assigned a Teams Phone Resource Account license.
Existing Environment. Partner Organization
Northwind Traders partners with a company named Contoso, Ltd. Contoso has a Cisco Webex video conferencing solution.
Existing Environment. Problem Statements
Northwind Traders identifies the following issues:
- When external customers call Direct Inward Dial (DID) numbers assigned to former employees of the San Francisco office, the customers receive a message that the number is out of service.
Management has requested that all calls to the DID numbers of former employees be directed to the call queue of the reception area at the San Francisco office.
- The users at Northwind Traders can accept meeting invitations from the users at Contoso by using SF_Dev_1, but the Northwind Traders users cannot join the meetings from SF_Dev_1.
- Employees report that the meeting schedule displayed on LN_Dev_2 includes confidential information, which breaches Northwind Traders security policies.
Requirements. Planned Changes
Northwind Traders plans to implement the following changes:
- For the auto attendant of the London office support desk, configure a DID number that will be used for all inbound and outbound calls. The solution must ensure that individual agents do NOT require dedicated phone numbers.
- Ensure that User1 can modify the greeting of the inbound call queue for the investor relations department by using the Teams client only.
- Ensure that external customers can call User2 without User3 being notified of the incoming call.
- Open a new office in South Africa.
Requirements. Technical Requirements
Northwind Traders identifies the following technical requirements:
- Create a report that estimates the bandwidth required for the planned office in South Africa.
- Ensure that all Northwind Traders users can enable end-to-end encryption.
- Ensure that all meetings scheduled by the users in the legal and compliance department have end-to-end encryption enabled by default.
- Minimize Calling Plan costs.
- Ensure that the users in the management department can create and schedule Teams events for 950 shareholders.
- Ensure that the management department users can manually approve event registrations for the shareholder meetings.
- Ensure that the investment department users can configure their emergency location by using the Teams client.
- Ensure that the users in the IT department can only access the Microsoft Teams admin center by using Privileged Identity Management (PIM).
- Ensure that all solutions follow the principle of least privilege.
You need to implement the planned changes for User1.
You create a new voice application policy and assign the policy to User1.
What should you do next?

Answer: C

Explanation:
Scenario:
Ensure that User1 can modify the greeting of the inbound call queue for the investor relations department by using the Teams client only.
To enable a user to modify a call queue greeting via the Teams client, you need to assign a Teams voice applications policy that allows for it and then ensure the user is designated as an authorized user for the specific call queue. This involves configuring both the policy settings and the call queue settings to grant the user the necessary permissions.
By combining a voice applications policy with authorized user designation, you can grant specific users the ability to manage call queue greetings through the Teams client.
Reference:
https://learn.microsoft.com/en-us/microsoftteams/manage-voice-applications-policies


NEW QUESTION # 276
Your company has offices in Seattle.
You deploy Microsoft Teams Phone. You have three Session Border Controller (SBCs) named SBC1, SBC2, and SBC3.
You need to configure voice routing to meet the following requirements:
* All calls to area codes 425 and 206 must attempt to go to SBC1, and if SBC1 is unavailable, fail over to SBC2.
* All other calls to the United States and Canada must go out through SBC2.
* International calls must go out through SBC2 or SBC3.
How should you complete the PowerShell script? To answer, drag the appropriate values to the correct targets. Each value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:

Reference:
https://docs.microsoft.com/en-us/powershell/module/skype/new-csonlinevoiceroute?view=skype-ps


NEW QUESTION # 277
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are optimizing a network to better support voice and collaboration workloads in Microsoft Teams.
When the users are at a specific corporate site, you need to prevent the users from adding video during calls.
Solution: You run New-CsTeamsMeetingPolicy and set the -AllowIPVideo parameter to $False.
Does this meet the goal?

Answer: B

Explanation:
Instead run New-CsTeamsNetworkRoamingPolicy and set the -AllowIPVideo parameter to $False.
Note: The CsTeamsMeetingPolicy cmdlets enable administrators to control the type of meetings that users can create or the features that they can access while in a meeting.
The -AllowIPVideo parameter determines whether video is enabled in a user's meetings or calls. Set this to TRUE to allow the user to share their video. Set this to FALSE to prohibit the user from sharing their video.
Reference:
https://docs.microsoft.com/en-us/powershell/module/skype/new-csteamsmeetingpolicy


NEW QUESTION # 278
......

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