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| Section | Objectives |
|---|---|
| Topic 1: Value Design | - Strategic direction
|
| Topic 2: Intangible Deliverables | - Stakeholder alignment
|
| Topic 3: Tools and Artifacts | - Salesforce platform capabilities
|
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NEW QUESTION # 50
The strategy designer at Cloud Kicks is using a How Might We statement to frame their design challenge.
What should they do to test their statement to ensure it successfully guides their design process?
Answer: B
Explanation:
The best thing to do to test a How Might We statement to ensure it successfully guides the design process is to use rapid ideation with the project team, as this helps generate and evaluate multiple ideas that address the design challenge and reveal any gaps or assumptions in the statement. Testing the statement with end users or launching an online survey may not be effective or feasible ways to test a How Might We statement, as they are more suitable for testing solutions or gathering feedback.
NEW QUESTION # 51
During the ideation stage, a Cloud Kicks team developed a low fidelity prototype to help the company hone its strategy. Which question should the strategy designer focus on next to ensure success?
Answer: C
Explanation:
Testing prototypes validates critical business, user, and market assumptions that must be true for the strategy to succeed. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. A prototype is a learning instrument, not merely a preview of the final interface. The team should use it to test the assumptions that create the greatest risk, gather evidence cheaply, and refine the strategic direction before committing to expensive implementation. Here, What are the assumptions about market conditions that would have to be true? is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. What are the team ' s technical capabilities to deliver on the solution? focuses attention elsewhere, while What user experience success metrics should be included in the product? addresses a related concern without providing the same fit to the scenario ' s stated objective.
Study Guide Topics: Value Design
Official Salesforce Reference: Design Strategy Prototyping - Explore Key Prototyping Considerations
NEW QUESTION # 52
Cloud Kicks (CK) has developed a successful commerce solution for its customers in the healthcare space.
Now, CK is considering the creation of an artificial intelligence (AI)-based recommendation engine. There are privacy concerns around predicting an individual ' s healthcare needs. What should a strategy designer suggest that would provide a focus on ethics in AI?
Answer: B
Explanation:
Salesforce AI Ethics guidelines mandate publishing clear ethical principles and operationalizing governance frameworks. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. Public ethical principles give the organization a durable standard for privacy, fairness, transparency, accountability, safety, and human oversight. They create a basis for governance and product decisions instead of outsourcing ethical responsibility to vendors or treating ethics as an ad hoc focus-group exercise. Here, Publish a publicly accessible set of ethical principles and guidelines. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Evaluate multiple AI vendors with commerce solutions and judge the most ethical.
focuses attention elsewhere, while Create a focus group among internal stakeholders to advocate for the consideration of bias and fairness. addresses a related concern without providing the same fit to the scenario ' s stated objective.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Data Privacy - Apply Data Privacy Principles
NEW QUESTION # 53
Cloud Kick's sales representatives are complaining about lack of flexibility when they need to create complex quotes and configure product solutions What should the Strategy Designer recommend to streamline their sales cycle?
Answer: B
Explanation:
The Strategy Designer should recommend implementing Revenue Cloud to streamline their sales cycle. Revenue Cloud is a Salesforce product that enables companies to create flexible and scalable revenue models, automate complex billing and revenue recognition processes, and provide a unified buying experience across channels. Revenue Cloud includes CPQ (Configure, Price, Quote) and B2B Commerce solutions that can help Cloud Kicks' sales representatives create complex quotes and configure product solutions more easily and accurately.
NEW QUESTION # 54
Cloud Kicks (CK) notices a significant customer churn due to a disconnect between product features and user needs.
Which course of action should CK's strategy designer propose to improve the situation"?
Answer: A
Explanation:
The strategy designer should propose facilitating a co-creation workshop to help generate ideas grounded in research insights, to improve the situation of customer churn due to a disconnect between product features and user needs. A co-creation workshop is a method that involves collaborating with stakeholders and users to ideate and prototype solutions based on research findings and user feedback. It helps create solutions that are aligned with user needs and expectations, and increase user engagement and satisfaction. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/facilitate-a-co-creation-workshop
NEW QUESTION # 55
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