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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Administrator |
| Exam Number: | ADM-201 |
| Exam Format: | Multiple choice, Multiple select |
| Available Languages: | Japanese, Portuguese (Brazil), Italian, Spanish, French, German, English |
| Exam Price: | $200 USD |
| Exam Duration: | 105 minutes |
| Related Certifications: | Salesforce Certified Advanced Administrator Salesforce Platform App Builder |
| Passing Score: | 65% |
| Real Exam Qty: | 60 (multiple-choice and multiple-select) |
| Certificate Validity Period: | 3 years |
| Recommended Training: | Trailhead - Salesforce Administrator Certification Prep |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: | Salesforce Salesforce-Certified-Administrator Sample Questions |
| Exam Way: | Online proctored or onsite test center |
| Pre Condition: | No formal prerequisites required; recommended familiarity with Salesforce platform administration. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/administrator |
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Salesforce Certified Administrator certification is designed for individuals who want to demonstrate their expertise in managing Salesforce databases. Salesforce Certified Administrator certification validates the skills and knowledge required to configure and manage Salesforce, including security and access, data management, and analytics.
NEW QUESTION # 241
Customer service accesses articles with the Knowledge Lightningcomponent on the Service Cloud Console.
Billing department users would like similar functionality on the case record without using the console.
How should the administrator configure this request?
Answer: D
Explanation:
Explanation
The Knowledge Lightning component is a component that allows users to access articles fromthe Service Cloud Console app. However, if users want to access articles from a different app that does not use the console, they can use the Knowledge related list instead. The Knowledge related list shows articles related to a record based on data categories and shows article details such as title, summary, rating, and view count. To add the Knowledge related list to a record page, an administrator can use the page layout editor and drag and drop the Knowledge related list to the appropriate section on the page layout. References:
https://help.salesforce.com/s/articleView?id=sf.knowledge_lightning_component.htm&type=5https://help.salesfo
NEW QUESTION # 242
The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner.
What will the administrator find when troubleshooting this issue?
Answer: C
Explanation:
Explanation
The Assignment Rule checkbox is a checkbox that appears on manual case creation pages when assignment rules are definedfor cases. The Assignment Rule checkbox determines whether or not to apply assignment rules to manually created cases. If the Assignment Rule checkbox is selected by default, then any manually created cases will be assigned according to assignment rules instead of being owned by the agent creating them. To prevent this from happening, an administrator can either deselect the Assignment Rule checkbox when creating cases manually; or change the default setting for this checkbox under setup by selecting or deselecting Use active assignment rules by default.
References:https://help.salesforce.com/s/articleView?id=sf.customize_casesupport_assign.htm&type=5
NEW QUESTION # 243
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.
which feature should an administrator configure to meet this requirement?
Answer: B
Explanation:
Explanation
Case escalation rules are a way toautomatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager orother recipients.
References:https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5
NEW QUESTION # 244
Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.
What should the administrator recommend?
Answer: D
NEW QUESTION # 245
Cloud kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple design for one product across various stages.
Which two steps should the administration configure to meet this requirement?
Choose 2 answers
Answer: A,B
NEW QUESTION # 246
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