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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understanding the SAP Customer Experience Portfolio- SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data)
  • 1. Solution capabilities and value propositions
    • 2. Use cases across customer journey
      Topic 2: Positioning SAP Customer Experience Solutions- Business value positioning of SAP CX
      • 1. Customer experience transformation scenarios
        • 2. Omnichannel customer engagement
          Topic 3: Integration Across SAP CX and SAP Business Suite- Integration with SAP S/4HANA and SAP Business Technology Platform
          • 1. Data flow between CX and ERP systems
            • 2. End-to-end process integration
              Topic 4: Customer Data, Analytics, and Experience Management- Customer identity and consent management
              • 1. Data-driven customer engagement
                • 2. Personalization and analytics use cases

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                  SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q10-Q15):

                  NEW QUESTION # 10
                  What does Clean Core mean in relation to SAP Customer Experience?

                  Answer: A


                  NEW QUESTION # 11
                  Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
                  Note: There are 3 correct answers to this question.

                  Answer: A,B,D


                  NEW QUESTION # 12
                  Which of the following are solution capabilities of SAP Emarsys?
                  Note: There are 3 correct answers to this question.

                  Answer: B,C,D


                  NEW QUESTION # 13
                  What are some of the features of SAP Commerce Cloud?
                  Note: There are 3 correct answers to this question.

                  Answer: A,C,D


                  NEW QUESTION # 14
                  Which of the following are associated with SAP Sales Cloud Version 2?
                  Note: There are 2 correct answers to this question.

                  Answer: B,C


                  NEW QUESTION # 15
                  ......

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