Salesforce Certified-Business-Analyst Exam Overviews | Exam Topics Certified-Business-Analyst Pdf

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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Business Process Mapping12%- Process analysis
  • 1. Use process mapping techniques
  • 2. Manage scope definition
  • 3. Design future-state processes
  • 4. Document current-state processes
Topic 2: Requirements18%- Requirements management
  • 1. Validate requirements
  • 2. Gather business requirements
  • 3. Identify dependencies
  • 4. Manage requirement lifecycle
Topic 3: Customer Discovery17%- Business analyst responsibilities
  • 1. Support implementation lifecycle
  • 2. Assess customer environment
  • 3. Identify business objectives
  • 4. Demonstrate Salesforce capabilities
Topic 4: Collaboration with Stakeholders23%- Stakeholder engagement
  • 1. Facilitate communication
  • 2. Prioritize business needs
  • 3. Manage stakeholder expectations
  • 4. Identify stakeholder roles
Topic 5: User Stories18%- Agile documentation
  • 1. Define acceptance criteria
  • 2. Support Agile delivery
  • 3. Write user stories
  • 4. Refine backlog items
Topic 6: Development Support and User Acceptance12%- Solution validation
  • 1. Validate business outcomes
  • 2. Coordinate user acceptance testing
  • 3. Support development teams
  • 4. Manage change adoption

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Salesforce Certified Business Analyst Exam Sample Questions (Q202-Q207):

NEW QUESTION # 202
After stakeholders formally signed off on requirements, the business analyst (BA) received numerous emails requesting changes to Salesforce during uses acceptance testing (UAT). The BA quickly became overwhelmed by the requests and needs a way to organize and peritonitis them.
What should the BA use to help them organize these requests?

Answer: A

Explanation:
Explanation
This answer states that change request log is what the BA should use to help them organize and prioritize requests for changes to Salesforce during UAT after receiving numerous emails from stakeholders who formally signed off on requirements. Change request log is a document or a file that records and tracks requests for changes to a project or a product, such as adding, modifying, or removing a feature or a functionality. Change request log is what the BA should use to help them organize and prioritize requests for changes to Salesforce during UAT because it helps the BA to manage and monitor the requests for changes, and to evaluate and approve or reject them based on their impact, urgency, or feasibility. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder


NEW QUESTION # 203
After reviewing a technical demo, the Northern Trail Outfitters sales leadership team wants to mate adjustments to the original requirements around Sales Cloud opportunity management.
What should the business analyst do to manage the requested changes?

Answer: B

Explanation:
The best practice for managing requested changes to the original requirements is to use a change request log and user stories. A change request log is a document that tracks and records any changes that are requested by stakeholders or identified by the project team during the project lifecycle. A user story is a concise statement that describes what a user wants to do and why they want to do it in Salesforce. The BA should update the change request log with the details of the requested change, such as the description, source, priority, impact, status, and approval. The BA should also draft a new user story that captures the requested change in terms of who, what, and why, and add it to the backlog for prioritization and development. References: https://trailhead.
salesforce.com/en/content/learn/modules/business-analysis-change-management/manage-change-requests
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/write-user-stories


NEW QUESTION # 204
Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource.
What does an activity box marked "C Customer' mean?

Answer: C

Explanation:
This answer explains that an activity box marked "C Customer" means that the customer should be consulted.
In a process map that uses Universal Process Notation (UPN), an activity box is a symbol that represents a task or an action that is performed in a business process. An activity box can be marked with a letter to indicate the role or the resource that is responsible for performing the task or action. The letter C stands for consult, which means that the resource should be asked for input or advice before or during the task or action.
References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look
/use-process-mapping-to-understand-your-business


NEW QUESTION # 205
Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.
What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?

Answer: A


NEW QUESTION # 206
The business analyst (BA) at Universal Containers is also its primary system admin. The BA knows that version is mandatory when it comes to releasing.
What is the most efficient process for the BA to track the changes they are committing?

Answer: B

Explanation:
DevOps is a set of practices that combines software development and IT operations to deliver software faster and more reliably. DevOps helps business analysts and system admins track the changes they are committing to Salesforce by using tools such as version control, continuous integration, continuous delivery, and testing automation.
References:
* https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep
/implement-devops
* https://www.salesforce.com/products/platform/best-practices/devops/


NEW QUESTION # 207
......

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