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| Section | Weight | Objectives |
|---|---|---|
| Service Cloud Applications | 10% | - Web-to-Case and Email-to-Case - Omni-Channel - Cases and Entitlements - Service Contracts - Service Cloud Features |
| Salesforce Mobile App and Lightning Experience | 6% | - Navigation and UI Customization - Lightning Experience Features - Salesforce Mobile App Configuration |
| Security and Access | 12% | - Object-Level Permissions - Field-Level Security - Record Access (OWD, Sharing Rules) - Salesforce Shield - Login Hours and IP Ranges |
| Activity Management and Chatter | 4% | - Chatter Best Practices - Tasks and Events - Chatter Groups and Feeds |
| Organization Setup | 4% | - Fiscal Year - Lightning Experience vs Classic - User Interface - Company Information - Currency Management |
| Data Management | 10% | - Data Import Wizard - Data Quality Best Practices - Data Loader - Duplicate Rules and Matching Rules - Data Export |
| Workflow and Process Automation | 17% | - Workflow Rules - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) - Approval Processes - Process Builder - Flows (Screen Flows, Autolaunched Flows) |
| User Setup | 8% | - User Creation and Management - User Licenses - Profile Configuration - Delegated Authentication - Role Hierarchy - Permission Sets |
| Reports and Dashboards | 11% | - Report Builder - Scheduling Reports - Joined Reports - Dashboard Components - Report Types - Summary Reports and Matrix Reports |
| Standard and Custom Objects | 8% | - Standard Object Overview - Object Relationships (Lookup, Master-Detail) - Roll-up Summary Fields - Custom Object Creation |
| Sales Cloud Applications | 10% | - Sales Cloud Features - Products, Price Books, and Quotes - Account and Contact Management - Forecasting - Opportunity Management |
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NEW QUESTION # 105
If the company locale is set to US English, all users will have a default locale of US English and this cannot be changed.
Answer: B
NEW QUESTION # 106
DreamHouse reality has an approval process. A manager attempts to approve the record but receives an error.
What should an administrator review to troubleshoot this request?
Answer: B
Explanation:
Explanation
One possible reason why a manager receives an error when trying to approve a record is that the user in the next approver step is inactive or missing, which means there is no valid user to assign the record to after approval. To troubleshoot this issue, an administrator should check if the user in the next approver step is active and exists in Salesforce; if not, they should activate or create the user or change the approval process to assign the record to another user. Adding a delegated approver for the next approver in the process does not solve this issue because delegated approvers are only used when approvers are unavailable; they do not replace approvers who are inactive or missing. Updating the field level security to view on fields that are updated in the process does not solve this issue because field level security does not affect approval processes; it only affects what fields users can see or edit on page layouts. Reviewing the page layout to ensure fields updated in the process are visible does not solve this issue because page layouts do not affect approval processes; they only affect what fields users can see or edit on page layouts. References:
https://help.salesforce.com/s/articleView?id=sf.approvals_considerations.htm&type=5
NEW QUESTION # 107
Which information not captured on user record in Salesforce?
Answer: C
Explanation:
Section: Volume H
NEW QUESTION # 108
From the below ...identify the WF action?
Answer: C
NEW QUESTION # 109
When using advanced currency management, can a past exchange rate be changes?
Answer: B
NEW QUESTION # 110
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