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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Topic 1: Contribute to Value with Digital Products- Fast development
- Valuable investments
- Co-created value
- Assured conformance
- Resilient operations
Topic 2: Guiding Principles for High-Velocity IT- Application of ITIL guiding principles
- Agile methods
- DevOps culture
- Lean practices
- Continuous improvement
Topic 3: Understand High-Velocity IT Concepts- IT transformation
- Digital technology
- Digital products
- High-velocity IT
- Digital organization
- Digital transformation
Topic 4: Digital Product Lifecycle- Digital product lifecycle
- ITIL operating model
- Service value creation
- Value streams
Topic 5: High-Velocity IT Techniques and Practices- Security and risk management
- Architecture and design
- Testing and validation
- Cloud computing
- Automation

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q80-Q85):

NEW QUESTION # 80
A support team performs its incident diagnosis and resolution activities within a persistent group messaging platform, where automation tools also post information and execute commands.
Which practice is being used?

Answer: A

Explanation:
ChatOps brings people, tools, processes, and automation together in a shared conversational platform. Because actions and their results are recorded in a common channel, situational awareness improves, knowledge is shared automatically, and an auditable record of activity is created as a by-product of normal work.


NEW QUESTION # 81
In the context of high-velocity IT, which statement about the 'four dimensions of service management' is CORRECT?

Answer: C

Explanation:
In high-velocity IT, using automated tools directly supports the need to deliver digital products quickly and reliably, aligning with the four dimensions of service management (organizations/people, information/technology, partners/suppliers, and value streams/processes).


NEW QUESTION # 82
An organization has well-documented service continuity plans, which include manual actions to move some service provision to a secondary site. During a recent fire in the organization's primary site, the manual actions were not performed.
What should the 'service continuity management' practice have recommended to prevent this situation?

Answer: D

Explanation:
Service continuity management ensures that continuity plans are not only documented but also proven to work in real situations. Command post exercises simulate disruptive scenarios and test whether people can actually execute manual recovery actions under pressure. By regularly rehearsing the response process, the organization can identify gaps such as unclear responsibilities or forgotten steps, ensuring that critical manual actions are reliably performed during real incidents.


NEW QUESTION # 83
In the context of Toyota Kata, what is the BEST way to answer the question 'How do we get there?'?

Answer: B

Explanation:
In Toyota Kata, the question "How do we get there?" is best answered through experimentation, using small, iterative tests to learn and adapt the path toward the target condition rather than relying solely on upfront planning.


NEW QUESTION # 84
An organization is under constant pressure to release new software features. Shortcuts are sometimes used to introduce features, and incidents are often solved with workarounds. As a result, the product is becoming increasingly difficult to maintain.
Which is the BEST approach to take in this situation?

Answer: A

Explanation:
In high-velocity environments, frequent shortcuts and workaround-driven fixes typically accumulate technical debt, making systems harder to maintain and increasing long-term risk.
Actively allocating resources to reduce technical debt addresses the root cause by improving system maintainability, reducing complexity, and stabilizing future development and operations.


NEW QUESTION # 85
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