Oracle 1Z0-1064-26최신버전덤프,는모든1Z0-1064-26시험내용을커버합니다!

Oracle인증1Z0-1064-26시험을 패스하여 자격증을 취득한다면 여러분의 미래에 많은 도움이 될 것입니다.Oracle인증1Z0-1064-26시험자격증은 it업계에서도 아주 인지도가 높고 또한 알아주는 시험이며 자격증 하나로도 취직은 문제없다고 볼만큼 가치가 있는 자격증이죠.Oracle인증1Z0-1064-26시험은 여러분이 it지식테스트시험입니다.

Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Productivity and Contact Center Tools	- Agent productivity tools 1. SmartText configuration 2. Dashboards and analytics 3. Hotkeys and shortcuts
Customer Entitlements and Action Plans	- Entitlements and SLAs 1. Milestones and operating calendars 2. Coverage and service tiers 3. Notifications and performance tracking - Action Plans 1. Execution within service requests 2. Action plan templates
Data Migration and Integration	- Data import/export 1. Import Management tool 2. FBDI import
Redwood UX and AI Features	- Redwood interface configuration 1. Workflow implementation platform 2. Activities timeline - AI capabilities 1. SR classification AI 2. Knowledge recommendations
Computer Telephony Integration (CTI)	- Telephony integration setup 1. Screen pop functionality 2. Call flows configuration 3. Redwood CTI toolbar setup
Notifications, Emails, and Interactions	- Email processing 1. Email templates and interaction tracking 2. Inbound/outbound email channels - Notifications and collaboration 1. Internal collaboration tools 2. In-app notifications
Managing and Extending Service Requests	- Service Request configuration and lifecycle management 1. Scheduled processes and automation 2. Profile options and system configuration 3. SR outcomes and resolutions 4. Service catalog and category hierarchy 5. User and role management - Application Composer extensions 1. Object workflows 2. Groovy scripting for business logic 3. Custom objects and fields
Work Assignment and Routing	- Omnichannel routing 1. Work starvation prevention 2. Cross-channel workload distribution - Queues and assignment rules 1. Assignment rules based on SR attributes 2. Queue configuration 3. Agent capacity and availability
Digital Customer Service and Chat	- Digital Customer Service (DCS) 1. Embedding Fusion Service in external apps 2. UI themes and branding - Chatbot and automation 1. Virtual assistant configuration

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최신 Oracle Cloud 1Z0-1064-26 무료샘플문제 (Q12-Q17):

질문 # 12
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

A. Disable the anonymous access option in your DCS application.
B. Configure your self-registrations so that they are automatically approved.
C. Configure the self-registrations to restrict registration to only existing Contacts.
D. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.

정답：A,B,C

질문 # 13
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. The hierarchical structure of the categories helps to improve the service request classification.
B. Categories facilitate the assignment of an agent to the service request.
C. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
D. Filter the selection of the product related to the service request, when filtering by a particular category.
E. Categories determine the steps an agent must follow to close the service request.

정답：A,B,C

질문 # 14
Which three types of data are included in the interaction associated with a normal call flow?

A. Contact name
B. Service Request create date
C. Channel
D. Start time of the call
E. Agent name

정답：A,B,E

질문 # 15
Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.

정답：B

질문 # 16
Which three subobject functions are included in the REST API for Service Requests (SRs)?

A. Delete message
B. Delete activity
C. Update resource member
D. Update SR reference
E. Update resource manager

정답：B,C,D

질문 # 17
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