ITIL-4-CDS Exam Review, Latest ITIL-4-CDS Exam Duration

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Support and improve services25%- Service support and incident management
  • 1. Service desk and request fulfilment
    • 2. Incident and problem management
      - Performance measurement and improvement
      • 1. Metrics and monitoring
        • 2. Continual improvement practices
          Topic 2: Create and develop services25%- Service design and development practices
          • 1. Requirements definition and specification
            • 2. Service components and architecture
              - Quality assurance and validation
              • 1. Testing and verification
                • 2. Service level management
                  Topic 3: Plan and build service value streams25%- Service value system and value streams
                  • 1. Core concepts and principles
                    • 2. Designing value streams and workflows
                      - Resource and capability management
                      • 1. Buy vs build and sourcing strategies
                        • 2. Planning and allocation
                          Topic 4: Deliver and transition services25%- Service delivery and operational practices
                          • 1. Service integration and management
                            • 2. Service operation and control
                              - Service transition and change management
                              • 1. Change enablement and release management
                                • 2. Deployment and implementation

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                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q76-Q81):

                                  NEW QUESTION # 76
                                  An organization is considering how a new service will be supported when it goes live. There are many teams that will contribute to the support of the service. Which approach should the organization follow when creating a value stream to support the new service?

                                  Answer: D


                                  NEW QUESTION # 77
                                  A popular social media app is part of a complex network of systems. Most changes to the service are successful, except for those made by a development team that has many failed changes.
                                  Which is the BEST approach to reduce the number of failures?

                                  Answer: C


                                  NEW QUESTION # 78
                                  A service operations team monitors a critical service. They receive thousands of events every day, and operators are trained, so they know which events require a response. Sometimes they miss an important event, and this causes service level targets to be breached. What is the BEST approach to resolve this issue?

                                  Answer: D


                                  NEW QUESTION # 79
                                  What should an organization consider when deciding to retain or outsource specific IT services?

                                  Answer: A


                                  NEW QUESTION # 80
                                  A service desk team acts as a single point of contact for its users. Service desk team members are the first-line support; however, if they are unable to resolve the incidents, they are escalated to second-line support. This tiered support structure has resulted in large queues of unresolved tickets. Which concept or approach would help the organization resolve this situation?

                                  Answer: B


                                  NEW QUESTION # 81
                                  ......

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