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| Section | Weight | Objectives |
|---|---|---|
| IT Resources | 15% | - Resource Optimization
|
| Benefits Realization | 26% | - Value Delivery
|
| Risk Optimization | 19% | - Risk Governance
|
| Governance of Enterprise IT | 40% | - Governance Frameworks
|
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NEW QUESTION # 241
An enterprise has an ongoing issue of corporate applications not delivering the expected benefits due to missing key functionality. As a result, many groups are using spreadsheets and databases instead of approved enterprise applications to store and manipulate information. Which of the following will BEST improve the success rate of future IT initiatives?
Answer: B
Explanation:
Engaging stakeholders to identify and validate business requirements is the best way to improve the success rate of future IT initiatives. Stakeholders are the individuals or groups who have an interest or influence in the IT initiatives, such as business users, customers, managers, sponsors, etc. Engaging stakeholders can help:
Understand the needs, expectations, and priorities of the stakeholders, and ensure that they are aligned with the business objectives and strategy Define and document the business requirements that specify what the IT initiatives should deliver in terms of functionality, quality, performance, and value Validate and verify that the business requirements are clear, complete, consistent, feasible, and testable Communicate and manage any changes or issues that may affect the business requirements or the IT initiatives Engaging stakeholders to identify and validate business requirements can help avoid missing key functionality in the corporate applications, and ensure that they meet the stakeholder's needs and expectations. This can also reduce the reliance on spreadsheets and databases as alternative software solutions, and increase the user satisfaction and adoption of the enterprise applications.
The other options are not the best way to improve the success rate of future IT initiatives. Engaging the business user community in acceptance testing of acquired applications is a good practice, but it is not sufficient to ensure that the applications have the key functionality that meets the business requirements. Acceptance testing is done at the end of the IT initiative lifecycle, after the applications have been developed or acquired. If the business requirements were not properly identified and validated at the beginning of the IT initiative lifecycle, acceptance testing may reveal significant gaps or defects that may be costly or difficult to fix. Establishing a process for risk and value management is a useful technique, but it does not directly address the issue of missing key functionality in the corporate applications. Risk and value management involves identifying, assessing, prioritizing, and treating the risks and benefits associated with IT initiatives. However, without clear and valid business requirements, risk and value management may not be effective or accurate. Prohibiting the use of non-approved alternate software solutions is a restrictive measure, but it does not solve the problem of missing key functionality in the corporate applications. Prohibiting the use of spreadsheets and databases may force the users to use the enterprise applications, but it may also create dissatisfaction, frustration, or resistance among them. Moreover, it may prevent them from performing their tasks efficiently or effectively if the enterprise applications do not meet their needs.
For more information on engaging stakeholders to identify and validate business requirements, you can refer to these web sources:
Stakeholder Engagement - ISACA
Business Requirements - ISACA
Requirements Validation - ISACA
NEW QUESTION # 242
Which of the following would be the PRIMARY impact on IT governance when a business strategy is changed?
Answer: C
Explanation:
A change in business strategy may require a change in IT governance structure to align with the new direction and objectives of the organization. The other options are not the primary impact of a business strategy change, but rather the outcomes or consequences of IT governance. References := ISACA, CGEIT Review Manual,
27th Edition, 2020, page 10.
NEW QUESTION # 243
You are the project manager of the NHQ Project for your company. You have completed qualitative and quantitative analysis of your identified project risks and you would now like to find an approach to increase project opportunities and to reduce threats within the project. What project management process would best help you?
Answer: A
NEW QUESTION # 244
A business unit is planning to replace an existing IT legacy solution with a hosted Software as a Service (SaaS) solution. However, business management is concerned that stored data will be at risk. Which of the following is the MOST effective way to reduce the risk associated with the SaaS solution?
Answer: D
Explanation:
According to the web search results, a SaaS contract is a legal agreement between a SaaS provider and a customer that defines the terms and conditions of using the SaaS solution, such as the scope, duration, price, service level, data ownership, security, privacy, compliance, etc. The most effective way to reduce the risk associated with the SaaS solution is to include risk-related requirements in the SaaS contract, such as the following12:
The SaaS provider should comply with the relevant laws and regulations that apply to the customer's industry and location, such as GDPR, HIPAA, PCI DSS, etc.
The SaaS provider should implement adequate security measures and controls to protect the customer's data from unauthorized access, modification, disclosure or loss, such as encryption, authentication, authorization, backup, etc.
The SaaS provider should provide regular reports and audits on the security and performance of the SaaS solution, as well as notify the customer of any security incidents or breaches that may affect the customer's data.
The SaaS provider should guarantee a certain level of availability and reliability of the SaaS solution, and specify the remedies or penalties for any service downtime or disruption.
The SaaS provider should allow the customer to access, export, delete or transfer their data at any time, and ensure that the data are erased or returned to the customer upon termination of the contract.
The SaaS provider should indemnify and hold harmless the customer from any claims, damages or liabilities arising from the use of the SaaS solution.
Including risk-related requirements in the SaaS contract will help to clarify the roles and responsibilities of both parties, as well as to establish trust and accountability between them. It will also help to mitigate the potential risks and challenges of using a hosted SaaS solution34, such as data loss, unauthorized access, compliance violations, service outages, vendor lock-in, etc. The other options are not as effective as including risk-related requirements in the SaaS contract, as they do not address the contractual and legal aspects of using a hosted SaaS solution.
NEW QUESTION # 245
From an IT governance perspective, which of the following would be the MOST significant impact of moving all IT applications to an external Software as a Service (SaaS) cloud provider?
Answer: D
NEW QUESTION # 246
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