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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Performance Improvement in Operations- Continuous improvement approaches
  • 1. Business process re-engineering
    • 2. Process improvement methodologies
      - Performance measurement and benchmarking
      • 1. Setting performance targets
        • 2. Benchmarking techniques
          Operations Strategy and Performance- Order winners and order qualifiers
          • 1. Competitive positioning through operations capability
            - Operations strategy development
            • 1. Top-down vs bottom-up strategy perspectives
              • 2. Stages of operations strategy evolution
                Quality and Reliability Management- Total Quality Management (TQM)
                • 1. Quality assurance vs total quality
                  - Failure prevention and recovery
                  • 1. Maintenance strategies and reliability improvement
                    • 2. Failure Mode and Effects Analysis (FMEA)
                      • 3. Failure measurement and impact
                        Operations Management Concepts- Performance objectives of operations
                        • 1. Dependability
                          • 2. Flexibility
                            • 3. Quality
                              • 4. Speed
                                • 5. Cost
                                  - Definition and scope of operations management
                                  • 1. Operations as transformation process (input–transformation–output)
                                    • 2. Role of operations in supply chain efficiency and effectiveness
                                      Operations Processes and Systems- Four Vs of operations
                                      • 1. Volume
                                        • 2. Visibility
                                          • 3. Variation in demand
                                            • 4. Variety
                                              - Process design and analysis
                                              • 1. Input–transformation–output model
                                                • 2. Types of operations: manufacturing and services

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                                                  CIPS Operations Management Sample Questions (Q43-Q48):

                                                  NEW QUESTION # 43
                                                  Building redundancy into operational procedures increases what for an organisation? Select TWO

                                                  Answer: A,D

                                                  Explanation:
                                                  the correct answers are costs and reliability. 'Building in redundancy' means having a backup for if something goes wrong. An example is in a hospital where there is a main electricity server, but if this breaks, there is a backup generator which can power the building. In IT, you may have a back-up hard-drive for if you lose your data. Having a backup will incur additional costs, but it also improves reliability. P.101


                                                  NEW QUESTION # 44
                                                  Moto Ltd is a car manufacturer based in Japan. They implement a Kansei Engineering process. In Kansei Engineering which of the following is considered?

                                                  Answer: C

                                                  Explanation:
                                                  Customer emotions are considered in Kansai- its about creating products which meet customers' 'aesthetic and performance expectations'. P.114


                                                  NEW QUESTION # 45
                                                  In the Balanced Scorecard approach to measuring performance measures, which of the following is considered a 'hard parameter'?

                                                  Answer: C

                                                  Explanation:
                                                  Finance is the 'hard' parameter, and the other three are soft p.79. If you've not come across the Balanced Scorecard before this is one that's worth learning as it comes up in other modules at Level 5. I particularly like this YouTube video which explains the concept extremely well: https://www.youtube.com/watch?v=lGJ-25hikHA


                                                  NEW QUESTION # 46
                                                  Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

                                                  Answer: D

                                                  Explanation:
                                                  you can't touch or hold), also requires operations management. P.2


                                                  NEW QUESTION # 47
                                                  A bread factory is introducing a 'Poka yolk' methodology to reduce defects. What will be the focus of this?

                                                  Answer: C

                                                  Explanation:
                                                  Poka Yolk is about reducing human / user errors. This is from p.134


                                                  NEW QUESTION # 48
                                                  ......

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