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ITIL ITIL-4-Foundation Exam Overview:

Certification Vendor:	AXELOS / PeopleCert
Exam Name:	ITIL® 4 Foundation Examination
Exam Number:	ITIL-4-Foundation
Exam Price:	$383 USD (exam only; varies by region and bundle)
Passing Score:	65% (26 out of 40 questions)
Certificate Validity Period:	Lifetime (no renewal required)
Real Exam Qty:	40
Available Languages:	French, Chinese, Spanish, Italian, German, Korean, Dutch, Japanese, English, Portuguese
Exam Duration:	60 (75 for non-native English speakers)
Related Certifications:	ITIL 4 Extension Modules ITIL 4 Managing Professional ITIL 4 Strategic Leader
Exam Format:	Closed Book, Single Best Answer, Multiple Choice
Recommended Training:	Official ITIL 4 Foundation Training Course
Exam Registration:	Pearson VUE Test Centers PeopleCert Official Registration
Sample Questions:	ITIL ITIL-4-Foundation Sample Questions
Exam Way:	Online proctored or at authorized test centers
Pre Condition:	No formal prerequisites; open to all candidates
Official Syllabus URL:	https://www.peoplecert.org/qualifications/itil/itil-4-foundation

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ITIL, or Information Technology Infrastructure Library, is a framework designed to provide guidance for IT service management. It is widely recognized as the industry standard for IT service management, with over 2 million IT professionals certified in ITIL worldwide. The ITIL 4 Foundation Exam is the entry-level certification in ITIL 4, the latest version of the ITIL framework.

ITIL 4 Foundation Exam Sample Questions (Q116-Q121):

NEW QUESTION # 116
Which statement about standard changes is CORRECT?

A. The change can be implemented with less testing if necessary
B. A full assessment should be completed each time the change is implemented
C. The appropriate change authority should be assigned to each type of change
D. The change does not require additional authorization

Answer: D

NEW QUESTION # 117
Which is a purpose of the 'relationship management' practice?

A. To be the entry point and single point of contact for the service provider with all of its users
B. To systematically observe services and service components
C. To identify, analyze, monitor, and continually improve links with stakeholders
D. To protect the information needed by the organization to conduct its business

Answer: C

Explanation:
Reference: https://wiki.process-symphony.com.au/framework/lifecycle/process/relationship-management-itil-
4/

NEW QUESTION # 118
Which guiding principle leads to a faster response to customer needs by timeboxing activities and learning from the outputs of previous activities?

A. Collaborate and promote visibility
B. Optimize and automate
C. Focus on value
D. Progress iteratively with feedback

Answer: D

NEW QUESTION # 119
Which statement about a 'continual improvement register (CIR)' is TRUE?

A. Used to provide a formal description of one or more services, designed to address the needs of a target consumer group
B. Used to select the right method, model or technique for identifying improvements
C. Used to help plan changes, assist in communication, avoid conflicts, and assign resources
D. Used to track and manage improvement ideas from identification through to final action

Answer: D

NEW QUESTION # 120
Which is handled as a service request?

A. An investigation to identify the cause of an incident
B. A compliment about an IT support team
C. The failure of an IT service
D. An emergency change to implement a security patch

Answer: C

NEW QUESTION # 121
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